Grand Hotel Haikou (Soon to be Fairmont Haikou) Reviews

First off, all staff are so polite and welcoming! They will smile and greet you, from the moment you exit your ride to the pool area where you can go soak in the hot spring. I really enjoyed my stay here, it was extremely peaceful and quiet, I’m sure peak season might be different though. The beach across the road is lovely to sit by and the sand is clean. I enjoyed my breakfast and thanks to Ernest for helping me with check in, and allowing me to split my booking so I could get buffet dinners since I had no partner checking in with me. He was welcoming and explained everything well in English, thank you to Megan for answering my questions and updating my buffet code and Prima for the swift check out. I hope to come again here, while the hotel is a little old now they make up for in service. The housekeeping staff does a great job and cleans the basin and the room is spotless when you come back! The only complaint I have is that the tv has 1 English Channel and that switches to Japanese movies sometimes. At the buffet dinner, the manager helped me choose a hot pot of my choice, and showed me where to get everything, the second time she brought me a plate of the soup of the day, she was so kind and lovely, I didn’t catch her name but I have to say thank you to her aswell. Breakfast is delicious and there’s a variety of whatever you like. Desserts are divine!! The hotsprings are lovely in chilly February and there’s an indoor pool too. Thank you for the lovely stay and happy New year! 🐍

Everything from the service to the rooms were very good. Enjoyed our stay very much.

Greatly recommend the 180 Panoramic Room! You can enjoy a chill moment at the balcony with nice sea views and sound of waves.

Lovely stay after the disaster typhoon Yagi. The outdoor facilities were destroyed but the indoor swimming pool was great for the children.

Very good service especially from Megan at front desk.

Excellent service, amazing pools, nice beach view, perfect rooms, top!

Staff Magan is very friendly and helpful! We enjoyed our stays at the hotel!

Great place

Great stay here with my family

Linda is good hotel is good

I came to this hotel during the summer of 2022, and they were working on the beach, but we still had access to it. I wanted to return because it was a very relaxing experience. I returned for the 2023 Spring Festival, and it was even better because the beach had been renovated. This trip was very relaxing and enjoyable. I would return to Haikou Shangri-La because the staff and other guests were friendly and helpful.

Linda and eva are good will be back

linda.is good service.will.be back

前台ernset和Megan good