Renaissance Haikou

Our stay included a photography package - we would like to commend the photographer for being accommodating of our requests. He was quick and efficient. Check-in staff also tried their best to speak in English which I appreciate lots. The two bellboys who carried luggages and parcel packages are also very hardworking and polite! They are hospitable and could answer our questions - I could see that they were tired but still polite and would attend to us without asking Renna via GSM WEchat was also very helpful and went out of her way when my Taobao packages had issues - replying throughout the day. She replied very fast and I believe went beyond her job scope. We had a free room upgrade which we really appreciate, though I think the previous room guest smoked in the room and the AC system had smoke smell stuck inside - so had to stay the night with the smell. 我們的住宿包含攝影套餐——我們想特別表揚一下攝影師，他非常配合我們的要求，而且動作迅速高效。 兩位搬運行李和包裹的行李員也非常勤勞有禮！他們熱情好客，能夠解答我們的疑問──雖然看得出來他們很累，但依然彬彬有禮，主動為我們服務。 辦理入住的工作人員也盡力用英語交流，我對此非常感激。 Renna（透過微信聯絡）也幫了我們很多忙，我的淘寶包裹出了問題，她更是盡心盡力地幫我解決，整天都在回复。她的回覆速度非常快，我覺得她做得遠遠超出職責範圍。 我們被免費升級了房間，非常感謝，不過我覺得之前的房客可能在房間裡抽煙，空調裡殘留了煙味——所以我們不得不忍受著煙味過了一夜。

Overall the location is convenient which near the shopping place and food place.

I had a lovely stay even though it was one night, wish I had actually booked a few nights but had just booked it because it was near the airport and would be convenient. The porter was helpful and front desk checked me in in good time and let me know all the necessary things and places I can go to enjoy the stay. I was very impressed by the cleanliness of the room and it was very comfortable. The view was great and a surprise is at that it actually shares common facilities with ritz Carlton which is next door. You can enjoy the gardens, golfing area, pool and spa. Breakfast was good and the staff efficient in cleaning up. Across the hotel is the teddy bear museum and outlet stores. Thank you for the wonderful stay, I will definitely come again ✨

Quite new modern hotel with nice amenities and good breakfast.

Thank you to the wonderful staff for a great Birthday stay. Amazing