CIRD International Center for Academic Exchanges Reviews
CIRD International Center for Academic Exchanges
1 East Changbin 4th Street (Changbin Dong Si Jie), Xiuying District, Haikou, Hainan, 570312, ChinaView Hotel Details
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CIRD International Center for Academic Exchanges Guest Reviews
4.7/5
Outstanding
380 review
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Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(380)
Positive reviews(371)
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Classy environment(57)
Delicious breakfast(55)
Relaxing hot springs(23)
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Friendly front desk staff(20)
Perfect for business trips(14)
Would stay again(11)
Clean pool(3)
Negative reviews(9)
Poopypants123
Garden-view Standard Twin Room
Stayed in Aug 2024
Solo travellers
28 review
4.5/5
Great
Posted on Sep 29, 2024
Nice pool, friendly staff, stadium within walkable distance
Response from Property: Dear guest, thank you very much for your recognition of our hotel. Your satisfaction is our greatest motivation. The hotel is located on Changbin East Fourth Street, on the west coast of Haikou with beautiful scenery, coconut breeze and sea charm. It is adjacent to Hainan International Convention and Exhibition Center, Holiday Beach, etc. The interior design of the International Academic Exchange Center of Hainan Institute of Chinese Reform is elegant and warm, and the guest rooms are elegant and quiet. They are equipped with classic solid wood furniture, modern digital TVs, international IDD long-distance telephones, etc. The hotel has barbecue, billiards, outdoor swimming pool, hot spring and other leisure and entertainment facilities, allowing you to relieve travel fatigue and enjoy a comfortable life. Welcome to visit again!
Guest User
Garden-view Standard Twin Room
Stayed in Aug 2024
Travel with friends
34 review
0.5/5
Posted on Oct 7, 2024
I will describe in detail the filthiness and ugliness of this four-star hotel under the sign of the China Reform Institute. If you come to Haikou to watch a performance with a good mood, I really discourage you from staying here. I chose this hotel because I saw on Ctrip that it was a four-star hotel. It takes more than 20 minutes to walk to the performance venue, and you can upgrade to a suite.
It was already past 7pm when we arrived at the hotel. We put down our luggage and went out to play. We returned to the hotel at around 3am in the morning. When we got into bed, we found that every bed was making noises. We called the front desk from the room, but the call was completely unresolved. We went downstairs to the front desk to ask for a room change. The front desk said that there was only one room left in the hotel. Without any assistance from the hotel staff, we crossed the garden and changed to a room on the fourth floor of another building. It was already past 5am at this time. When we got to the fourth floor, we found that the carpet was extremely dirty. When we entered the room, we found that the sheets and quilt covers had obvious stains. The floor of the room was also dirty. There was garbage. I had called Ctrip to deal with it. After waiting for a while, the front desk came up and said sorry. They also emphasized that Haikou encountered a typhoon, so their hotel was like this. Then they said that they should not change our room because this is a decoration floor. I also pointed out that first of all, the typhoon is completely understandable. I have no complaints about the appearance of the hotel, but the typhoon should not affect the hygiene of the bed in the room. It was more than five in the morning. I changed to a room on the decoration floor. I couldn’t rest during the day. The room was dirty. At this time, the front desk said to take another look and then left.
Ten minutes later, another room attendant came up and said he would take me to see other rooms on the ninth floor. It was already past six in the morning. I asked why there were other rooms and why this was the only one. Of course, I was sleepy and angry at that time. The room attendant told me not to get excited and kept saying that it was a typhoon in Haikou. I was speechless at this point.
I was taken to see two rooms on the 9th floor. One room had a sewer odor, and the other had less odor, but the pillow was dirty. What was worse, there was blood on the mattress. I was almost going crazy. What kind of hotel was this? Finally, I was moved to another room. It was already past 7 in the morning, so I just went to bed. When I woke up in the morning, I saw that the room was covered in dust, so I quickly checked out and left.
The room change process lasted nearly two hours, and no one from the hotel helped with the luggage. When I left, the front desk did not apologize and checked out in just four seconds.
I complained to Ctrip for a few days, and at my request, a housekeeping manager of the hotel called to apologize the day before yesterday. Their attitude of apology was that they had been apologizing all the time, and that I had been changing rooms because I was dissatisfied with the hotel's cleanliness. The front desk did apologize when I left, and I told him to watch the surveillance video, and I also took photos and recorded videos. They kept asking me if I had any demands, and I said compensate me for my time. I went to Haikou to travel and have fun, not to stay in a shabby four-star hotel full of lies, no service, and so shabby.
First of all, the service and subsequent apology attitude of this hotel are extremely poor. Is it because it is a hotel of the China Institute for Reform and Development? If you don't have the ability to do market-oriented reception, just be a government reception hotel, and don't act so condescending. This hotel usually charges more than 200 yuan per room, but sells it for more than 800 yuan when there are performances. The mattress has blood stains, and the sheets, quilt covers and pillowcases all have detailed stains. Is there no one supervising at all? I complained to Haikou 12345, but in the end it was nothing. If you need to stay in this hotel, please be cautious.
Finally, I would like to thank the Ctrip staff who kept calling to help with check-out, hotel changes and complaints to our supervisor, Xiao Tao, from the early morning, and who always helped with coordination. Thank you very much!
Original TextTranslated by Google
6/15
Response from Property: Dear guests: Hello! First of all, we would like to express our sincerest apologies for your poor experience at our hotel. Your feedback has made us deeply aware of the serious problems in our service and management. Regarding the hotel hygiene issue you mentioned, this is totally unacceptable. We will immediately conduct a comprehensive hygiene inspection and rectification of all rooms in the hotel, including replacing stained sheets, quilt covers, and pillowcases, cleaning up garbage and dust on the floor of the room, and thoroughly cleaning and deodorizing rooms with odors to ensure that every room meets hygiene standards. In the case of blood stains on the mattress, we will replace the relevant items, strictly review the room cleaning process, and strengthen employee training to prevent such incidents from happening again. We are deeply sorry for the problems you encountered during the room change process. The front desk failed to respond to your call in a timely manner and did not provide you with sufficient assistance during the room change process, which is a major mistake in our service. We will seriously criticize and train the front desk staff to improve their service awareness and emergency response capabilities to ensure that similar incidents do not occur again. Regarding the explanation of the impact of the typhoon, we are fully aware that this cannot be an excuse for our inadequate service and substandard hygiene. We will seriously reflect on this and strengthen hotel operations management under special circumstances to ensure that guests' experience is not affected. We once again express our deepest apologies for the issue with our apology attitude. We will strengthen employee training, improve their communication skills and service attitude, and ensure that when facing customer complaints, we can solve problems with a more sincere and positive attitude. Thank you again for your feedback and criticism of us. We will take this incident as an opportunity to comprehensively improve the service quality and management level of the hotel and provide every guest with a more comfortable, clean and considerate accommodation experience. I also thank the Ctrip staff for their active coordination and help. We hope you can give us a chance to improve and visit our hotel again, so that we can prove our changes with practical actions.
Guest User
Garden-view Standard Twin Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The room was very clean, and I was upgraded to a suite for free. It was very comfortable with my children. The breakfast is very rich, which solves the problem of eating. The swimming pool is very clean. My children come here every day to play in it and refuse to come out. Next to it are the hot spring pool and fish therapy pool, which are clean. When you soak in the hot spring, someone will bring you warm water. The service is very good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of our hotel. Your satisfaction is our greatest motivation. The hotel is located on Changbin East Fourth Street, on the west coast of Haikou with beautiful scenery, coconut breeze and sea charm. It is adjacent to Hainan International Convention and Exhibition Center, Holiday Beach, etc. The interior design of the International Academic Exchange Center of Hainan Institute of Chinese Reform is elegant and warm, and the guest rooms are elegant and quiet. They are equipped with classic solid wood furniture, modern digital TVs, international IDD long-distance telephones, etc. The hotel has barbecue, billiards, outdoor swimming pool, hot spring and other leisure and entertainment facilities, allowing you to relieve travel fatigue and enjoy a comfortable life. Welcome to visit again!
Guest User
Garden-view Standard Twin Room
Stayed in Jan 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The breakfast at the hotel is particularly delicious and has various varieties. The hotel book bar, gym, swimming pool and hot spring are all free of charge. The mineral water bottle is rocket-shaped. The room has a balcony and a clothes drying rack. The bathroom is separated from dry and wet rooms, and has a separate desk and lamp. It is the first choice for a happy trip in Haikou.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your recognition of our hotel. Your satisfaction is our greatest motivation. The hotel is located on Changbin East Fourth Street, on the west coast of Haikou with beautiful scenery, coconut breeze and sea charm. It is adjacent to Hainan International Convention and Exhibition Center, Holiday Beach, etc. The interior design of the International Academic Exchange Center of Hainan Institute of Chinese Reform is elegant and warm, and the guest rooms are elegant and quiet. They are equipped with classic solid wood furniture, modern digital TVs, international IDD long-distance telephones, etc. The hotel has barbecue, billiards, outdoor swimming pools, hot springs and other leisure and entertainment facilities, allowing you to relieve travel fatigue and enjoy a comfortable life. Welcome to come again!
Guest User
Garden-view Standard Twin Room
Stayed in Jan 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Feb 25, 2024
It belongs to a Chinese reform hospital and is relatively standardized in all aspects. The rooms are clean and warm, the breakfast is rich and tastes good. It is relatively quiet with a view of the garden. There is also a swimming pool, which you can visit in the summer.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of our hotel. Your satisfaction is our greatest motivation. The hotel is located on Changbin East Fourth Street, on the west coast of Haikou with beautiful scenery, coconut breeze and sea charm. It is adjacent to Hainan International Convention and Exhibition Center, Holiday Beach, etc. The interior design of the International Academic Exchange Center of Hainan Institute of Chinese Reform is elegant and warm, and the guest rooms are elegant and quiet. They are equipped with classic solid wood furniture, modern digital TVs, international IDD long-distance telephones, etc. The hotel has barbecue, billiards, outdoor swimming pools, hot springs and other leisure and entertainment facilities, allowing you to relieve travel fatigue and enjoy a comfortable life. Welcome to come again!
Response from Property: 親愛的客人,非常感謝您選擇我們酒店!願您新的一年幸福安康!湖南衞視跨年晚會確實讓我們這一片都充滿了活力呢。您能選擇我們酒店,並且發現我們距離晚會場地近到可以步行到達,真的很讓我們開心。我們一直致力於為客人提供便捷舒適的住宿體驗,期待您下次有機會再來,説不定又有什麼精彩活動在附近呢。再次感謝您的好評。酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客:非常感謝您對我們酒店的高度評價!願您新的一年幸福安康!我們一直致力於為賓客提供最優質的服務。期待您下次再次光臨我們酒店,我們會一如既往地為您提供貼心的服務。再次感謝您的好評!酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可與好評!我們一直致力於為每一位客人提供優質的服務,您對客服和環境的肯定就是對我們最大的鼓勵。我們十分期待您的下次光臨,將繼續努力為您營造更加舒適、愜意的入住體驗。願您新的一年幸福安康!酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可與好評!我們一直致力於為每一位客人提供優質的服務,您對客服和環境的肯定就是對我們最大的鼓勵。我們十分期待您的下次光臨,將繼續努力為您營造更加舒適、愜意的入住體驗。願您新的一年幸福安康!酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可,您的滿意就是我們最大的動力。酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可,您的滿意就是我們最大的動力。酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,感謝您給出的滿分評價!我們會帶着這份熱情,把服務做到極致。酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可,您的滿意就是我們最大的動力。酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可,您的滿意就是我們最大的動力。酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光臨!
Guest User
Garden-view Standard Twin Room
Stayed in Nov 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
房間寬敞,通風光照都好。餐廳的菜品味道不錯。離五源河體育場不算遠,步行半小時的路程。
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的認可與好評!我們一直致力於為每一位客人提供優質的服務,您對客服和環境的肯定就是對我們最大的鼓勵。我們十分期待您的下次光臨,將繼續努力為您營造更加舒適、愜意的入住體驗。願您新的一年幸福安康!酒店位於長濱東四街,地處風景秀麗、椰風海韻的海口西海岸,毗鄰海口五源河體育場、海南國際會展中心、假日海灘等。 海南中改院國際學術交流中心室內設計典雅、温馨,客房素雅幽靜,配設經典實木傢俬、現代化數字電視、國際IDD長途電話等。酒店設有燒烤、桌球、室外游泳池、温泉等休閑娛樂設施,讓您緩解旅途疲勞、享受舒適生活,歡迎再次光