Guest Reviews of Orange Hotel (Haikou Guomao Wanlvyuan)
9.6/10
Excellent
1228 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1228)
Positive reviews(1212)
Reviews with photos/video(128)
Friendly front desk staff(111)
Delicious breakfast(90)
Perfect for business trips(27)
Good sound insulation(15)
Stayed multiple times(14)
Strange smell in room(14)
Located in the city centre(8)
Tasty restaurant(5)
Negative reviews(16)
Anonymous User
Queen Room
Stayed in Oct 2025
Business traveller
7 review
10/10
Outstanding
Posted on Nov 11, 2025
The front desk staff were great; you can just bring your laundry to the front desk and they'll wash and dry it for you. The hotel's tea bags are also good for making cold brew tea, and there's a fridge right in the room.
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Response from Property: 尊敬的賓客, 感謝您選擇入住我們酒店並分享您的入住體驗!很高興得知您對前台同事的服務以及洗衣便利性感到滿意,我們一直致力於為客人提供貼心周到的服務。 同時也感謝您喜歡我們為您準備的茶包與客房冰箱,希望這些細節能為您的旅途增添一份舒適與便利。 期待在不久的將來能再次歡迎您的到來,祝您一切順心!
Guest User
Tatami Double Room
Stayed in Oct 2025
Family
75 review
10/10
Outstanding
Posted on Nov 12, 2025
The tatami room was great, and it offered good value for money. Overall, I was quite satisfied. The cleanliness was relatively good, and they were quick to address any issues I reported. The location is very convenient with many dining options nearby.
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Response from Property: 尊敬的客人, 非常感謝您選擇入住我們的榻榻米大床房,並抽出寶貴時間分享您的入住體驗!很高興聽到您對房間的佈局、性價比和周邊交通表示滿意,我們也非常重視您提出的衞生反饋,會持續優化細節,力求更好。 期待您的再次光臨,祝您生活愉快!
Guest User
Tatami Double Room
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 6, 2025
The hotel is quite close to the city center. The staff, from the front desk to housekeeping, are all very warm and polite. The breakfast is delicious, and it's a business hotel with good value for money. I highly recommend it and will definitely stay here again next time I visit Haikou. Five-star rating! 👍🏻
Original textTranslated by Google
Response from Property: 感謝您選擇入住我們酒店並給予五星好評!很高興得知您對我們便利的位置、熱情有禮的服務以及美味的早餐感到滿意。您的認可與推薦是我們不斷進步的最大動力,期待在您下次來到海口時,能再次為您提供温馨舒適的入住體驗!祝您生活愉快,萬事順意!
Lichengyongningshequ
Superior Queen Room
Stayed in Aug 2025
Travelling with friends
5 review
6.5/10
Posted on Sep 14, 2025
Upon entering the room, there was a strong, unpleasant smell, like a mix of train and cigarette smoke. I booked through Trip.com for a 12 PM checkout, but the HUAZHU app showed 2 PM. The front desk staff tried to push me to download their app to get the extended checkout until 2 PM. Overall, not a great experience.
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Response from Property: 尊敬的客人,您好。讀完您的反饋,我們感到非常抱歉和慚愧。列車氣味混雜煙味以及前台服務給您帶來的困擾,這絕非我們應有的服務標準。我們已採取以下緊急措施:1. 徹底排查並通風處理所有房間,杜絕異味源;2. 重申“無需下載APP也可根據會員規則享受權益”的規定,加強前台培訓,杜絕任何形式的推銷。您的體驗為我們敲響了警鐘,我們定會深刻反思整改
Fufuaihecha
Deluxe 2-bed Room
Stayed in Aug 2025
Family
18 review
10/10
Outstanding
Posted on Sep 14, 2025
The room was nice and quite clean, which is great for the price. The front desk staff had a good attitude, and the breakfast was decent with good flavor. Overall, it's good value for money and a pleasant experience.
Original textTranslated by Google
Response from Property: 尊敬的顧客,您好!非常感謝您的五星好評和用心的分享!得知您對房間的整潔度、前台的服務態度、早餐口味以及整體的性價比都感到滿意,我們真的非常開心。您的認可尤其是“整體感覺不錯”這句話,對我們團隊是莫大的鼓勵。我們會繼續保持高標準,努力為您和所有賓客提供更優質的服務。期待您的再次光臨,祝您生活愉快!
Huangxing…
Tatami Double Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 21, 2025
The front desk guy helped with our laundry, and the lady at the front desk waived the breakfast fee for our child. This was our first stop in Hainan, and it was filled with warmth and hospitality!
Original textTranslated by Google
Response from Property: 感謝您對桔子的認可,我們會繼續努力營造出更加舒適的入住空間,非常開心看到您對桔子如此滿意,桔子非常感謝您的讚美,桔子就是一心為客人着想,每一位客人來到桔子我們都會提供無微不至的服務,期待您的再次入住,祝您生活愉快!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 7, 2025
The room was a bit small and didn't have a bidet toilet, but the front desk and restaurant staff were incredibly friendly and helpful. They even offered laundry service, washing, drying, and folding my clothes for pick-up the next day, which was fantastic! The breakfast was also delicious.
Original textTranslated by Google
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 6, 2025
We booked two rooms, one with twin beds and one with a king bed. The location is excellent, just one block away from MixC and Guomao City, with plenty of dining options nearby. It's also very close to Wanlu Park, only two blocks away, which was perfect for catching the sunset and evening glow – we went twice and couldn't get enough of it! The breakfast was also good, especially for the price point. The front desk staff, both the young man and young woman, were lovely and kind. My child even received two dolls upon check-in, and they loved examining the 3D background in the elevator every time we used it. Overall, it's a great value-for-money option.
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6/7
Response from Property: 尊敬的賓客:感謝您對酒店高度的認可評價,桔子一直都深受每一位客人的歡迎和期待,我們團隊將繼續努力,期待您每一次出行都能夠選擇全國的桔子酒店體驗,我們全力為您提供舒適的服務~
MikeTanSG
Stayed in Jul 2025
Business traveller
53 review
8.0/10
Very good
Posted on Aug 3, 2025
Free laundry , hotel staff help us wash as its already late and long Q. very happy with the room
Response from Property: Receiving your five-star review, my friends and I were so excited that we almost jumped up! This recognition is more precious than any trophy. We will keep working hard to make every family member feel the warmth of home. We look forward to seeing you again!
Guest User
Business Queen Room
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 25, 2025
The hotel was exceptionally clean, and the room was spacious and well-appointed. The breakfast was plentiful, and the staff were incredibly friendly and helpful. A special thanks to the F&B staff on the first floor for packing us breakfast when we had to catch a 6 AM flight. We will definitely stay here again next time we're in Haikou. More than five stars!
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6/9
Response from Property: 尊敬的賓客,感謝您對我們的認可,我們會繼續努力營造出更加舒適的入住空間,非常開心看到您對桔子如此滿意,桔子非常感謝您的讚美,桔子就是一心為客人着想,每一位客人來到桔子我們都會提供無微不至的服務,期待您的再次入住,祝您生活愉快!
Guest User
Superior Queen Room
Stayed in Jun 2025
Business traveller
4 review
10/10
Outstanding
Posted on Jul 12, 2025
The room was spotless, and the service was excellent. Getting a taxi to anywhere was super convenient, plus there's Mixc City and Wanlu Park nearby! Highly recommend Orange Hotel!!
Original textTranslated by Google
Response from Property: 感謝您對桔子的認可,我們會繼續努力營造出更加舒適的入住空間,非常開心看到您對桔子如此滿意,桔子非常感謝您的讚美,桔子就是一心為客人着想,每一位客人來到桔子我們都會提供無微不至的服務,期待您的再次入住,祝您生活愉快!
Guest User
Queen Room
Stayed in Dec 2025
Solo traveller
3 review
10/10
Outstanding
Posted on Jan 7, 2026
The room was excellent, and the front desk staff were warm and polite. I was very satisfied with my stay, and the breakfast was delicious with a wide variety of options.
Original textTranslated by Google
Response from Property: 尊敬的顧客,您好!非常感謝您對我們的支持和喜愛,小桔能在海口與您相遇是我們莫大的榮幸!您的表揚好似冬日裏的一抹暖陽,勝過無數的光彩,有了您的鼓勵,小桔覺得更有力量伴隨我們前進,您用心的讚美是我們繼續努力的動力!真誠歡迎您持續關注小桔哦!在此祝您生活愉快,一切順利呀!
Guest User
Superior Queen Room
Stayed in May 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 1, 2025
The design is excellent, with a youthful, modern minimalist style complemented by artistic elements. The lighting system design is great, offering fantastic value for money. The service is impeccable, and the hotel breakfast is truly outstanding!
Original textTranslated by Google
Response from Property: 每次收到肯定的評語,小桔心裏就暖洋洋的,世上沒有比這跟純的雞湯了ヾノ≧∀≦)o,感謝君一路的陪伴,我們也會帶着百分百的態度,認真服務好每一位桔粉呢。
Yezitang🍬174181qianlaipiaolai
Tatami Double Room
Stayed in May 2025
Solo traveller
9 review
10/10
Outstanding
Posted on Jun 23, 2025
This hotel is super good! They upgraded my room for free and even gave me some fruit. The breakfast was delicious, and the location is very convenient for getting around.
Original textTranslated by Google
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Lethobenthos-
Queen Room
Stayed in May 2025
Family
6 review
10/10
Outstanding
Posted on Jun 26, 2025
Came to Haikou for Eason Chan's concert. The hotel was really great, and the breakfast had a fantastic variety – I ate the noodle soup every morning. The front desk staff were all very enthusiastic. The location is quite good; it takes about 30-45 minutes by taxi to get to Wuyuanhe Stadium and the airport ( factoring in some traffic). Vientiane City is within walking distance, and the Cloud Hole Library is less than a 10-minute taxi ride away. I really love Haikou and will definitely stay here again next time! 😍
Original textTranslated by Google
Response from Property: 感謝您對桔子的認可,我們會繼續努力營造出更加舒適的入住空間,非常開心看到您對桔子如此滿意,桔子非常感謝您的讚美,桔子就是一心為客人着想,每一位客人來到桔子我們都會提供無微不至的服務,期待您的再次入住,祝您生活愉快!