Ritz Carlton Properties in Haikou

We are 3 generations that stayed in a 2 bedroom villa that encountered many problems during our 5 night stay. There were 2 days where we had issues with the hot water, 2 different days when we had electrical issues (lights would not turn on or off in the master bedroom), 1 day of toilet problems, and some kitchen cleanliness issues as well. Our butler Michelle worked hard to help us fix the issues as quick as possible, but it was quite frustrating to encounter and not what we expected of a Ritz Carlton at all. I felt bad for Michelle who had to deal with our issues even on her days off and when she wasn’t around, we had to speak with 3 different managers (Peter, Arthur and Felix) on 3 different days… just seems like there were no consistency in their service even though the staff were well intentioned. Unfortunately, we cannot recommend this hotel based on our stay.