Hakodate Hotel Banso

Hakodate Hotel Banso Reviews

Hakodate Hotel Banso

1 Chome-15-3, Hakodate City, Hokkaido 042-0932, JapanView hotel details
Hakodate Hotel Banso
Hakodate Hotel BansoHakodate Hotel BansoHakodate Hotel Banso
Check available rooms for your travel dates
We Price Match

Guest Reviews of Hakodate Hotel Banso

9.3/10
Great
68 reviews
Verified reviews
Location8.9
Amenities9.2
Service9.6
Cleanliness9.4
Filter by:
Sort by:
All reviews(68)
Positive reviews(68)
Reviews with photos/video(36)
Relaxing hot springs(29)
Awesome stay(28)
Friendly host(21)
Clean and tidy(17)
Awesome rooms(16)
Tasty dinner(16)
Delicious buffet(12)
Great value for money(8)
Guest User
Standard Room B With Balcony
Stayed in Feb 2026
Family
2 reviews
10/10
Outstanding
Posted on Apr 5, 2026
The breakfast, dinner, and hot springs were absolutely wonderful! I want to go again. Hakodate is the best!!!!!
Original textTranslated by Google
6/7
Response from Property: We are delighted to hear that your experience at Hakodate Hotel Banso was very positive. Thank you for enjoying the breakfast, dinner, and hot springs, and we look forward to your return.
Karen chi
Standard Room B With Balcony
Stayed in Dec 2025
Couple
47 reviews
8.5/10
Very good
Posted on Jan 15, 2026
The hotel's location is convenient. While there's no particular view, there's a small balcony. The room is also quite spacious. For this price, it includes a dinner buffet and a breakfast buffet, both of which are excellent quality with a good variety of choices. This offers extremely high value for money.
Original textTranslated by Google
6/10
Response from Property: 感謝您對我們的評價。我們很高興您對酒店的位置、房間空間以及餐飲質量感到滿意。期待您再次光臨,享受更多美好的時光。
Anonymous User
Tatami Room A
Stayed in Mar 2026
Couple
5 reviews
9.5/10
Amazing
Posted on Apr 21, 2026
The food was good, and the hot springs and sauna were great.
Original textTranslated by Google
Response from Property: 我們很高興您對餐食和温泉桑拿的體驗感到滿意。期待您的下次光臨,再次享受我們酒店的服務。
Guest User
Casual Room A
Stayed in May 2025
Family
1 reviews
9.5/10
Amazing
Posted on Jun 5, 2025
The meals at this unexpected stay in Hakodate were outstanding, and I was truly moved by the receptionist’s fluent English – a rare experience in Japan. Thanks to their helpful guidance, I had a comfortable and relaxing time.
Guest User
Casual Room A
Stayed in Jan 2026
Family
11 reviews
10/10
Outstanding
Posted on Feb 11, 2026
Room was clean, food was delicious! I will definitely stay again.
Response from Property: Thank you for your kind words regarding the cleanliness of your room and the quality of our food. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future.Hakodate Hotel Banso
Guest User
Run Of House
Stayed in Oct 2024
Couple
3 reviews
7.0/10
Posted on Nov 16, 2024
I hv requested a king size bed when I booked 6weeks in advanced my stay but they didnt give me a king size bed. The room is tiny with a corridor and separated shower area and toilet. I feel the room design is not efficient and uses up many space which doesnt allow guests to open the luggage. Onsen was good. Their water makes the skin soft and smooth. Because of its hotel capacity there are many guests and onsen area is quite crowded. Breakfast was excellent but they close shape at 9am. You are requested to hv breakfast at either 7am or 8am. That is too early for me. In general nice stay but could hv been better.
Response from Property: Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding your bed request. We will take your feedback regarding the room design into consideration. We appreciate your valuable comments.We are very happy to hear that you enjoyed the hot spring baths and breakfast. However, we understand that breakfast times may not suit all guests. Our breakfast schedule is set to give you a fresh start to your day, and we appreciate your understanding.Your overall experience is very important to us, and we will use your feedback to improve our service. We hope to provide you with an even more satisfying stay in the future. We look forward to welcoming you back.
Guest User
Standard Room B With Balcony
Stayed in Oct 2025
Family
9 reviews
10/10
Outstanding
Posted on Nov 17, 2025
Very good for the hotel.
Response from Property: Thank you for your positive feedback regarding your stay at Hakodate Hotel Banso. We are pleased to hear that you had a very good experience with us. Your satisfaction is our priority, and we hope to welcome you back in the future.
Guest User
Run Of House
Stayed in Mar 2024
Couple
8 reviews
10/10
Outstanding
Posted on May 2, 2024
Great hospitality. Dinner and breakfast buffet at the hotel offers great variety. There is also the option to make your own cotton candy during dinner.
Response from Property: Thank you very much for using Hotel Banso this time! We are very honored to have received the highest evaluation from our customers. We will not be complacent about the evaluation we have received, and will work hard to receive a similar evaluation the next time you use our service. All the staff are looking forward to using your service again. Thank you for taking the time out of your busy schedule to post a review.
Guest User
Standard Room B With Balcony
Stayed in Mar 2026
Couple
5 reviews
10/10
Outstanding
Posted on Apr 22, 2026
Very good!
Response from Property: Thank you for your positive feedback. We are delighted to hear that you had a very good experience at Hakodate Hotel Banso. Your satisfaction is our priority, and we appreciate your kind words.
Guest User
Tatami Room B With Balcony
Stayed in Jun 2024
Family
27 reviews
10/10
Outstanding
Posted on Jul 22, 2024
Good hotel with many many ships nearby. But the hotel is too dark for family stay.
Response from Property: Thank you very much for using Hotel Banso! We are very honored to have received the highest rating from a customer. We will not rest on our laurels and will strive to receive a similar rating the next time you use our hotel. All our staff look forward to seeing you again. Thank you for taking the time to post a review despite your busy schedule.
YANG_Y
Tatami Room A
Stayed in Dec 2025
Couple
22 reviews
10/10
Outstanding
Posted on Feb 1, 2026
It was the best. The public bath was really nice. I also recommend the breakfast. But the location is a bit questionable. I think Goryugaku or Hakodate Station would be better.
Original textTranslated by Google
Response from Property: Thank you for your positive experience at our hotel. We're glad you enjoyed the food and facilities. We appreciate your feedback on the location and will use it to improve future improvements.
Guest User
Run Of House
Stayed in Dec 2025
Solo traveller
1 reviews
9.5/10
Amazing
Posted on Jan 12, 2026
The food is good, it's clean, and there's an open-air bath. In fact, everything is good except for the location.
Original textTranslated by Google
shirousa
Run Of House
Stayed in Oct 2025
Family
17 reviews
8.5/10
Very good
Posted on Dec 1, 2025
It was a Western-style room with a balcony, a view of the ocean in the distance, and a pleasant breeze from outside. I chose the two-meal plan, and the variety, presentation, and quality of both dinner and breakfast were so good that I wanted to try a little bit of everything. I'd definitely like to return. The large public bath was smaller than I expected, and the steam sauna I was looking forward to was out of order, so I couldn't use it, but they did provide ice cream and haskap water for after my bath, which were delicious. There were only two elevators, so it was sometimes difficult to use them during check-in and check-out. However, the elevators were on separate routes to the front desk, restaurant, and bath, so it was easy to get around. In the evening, I enjoyed playing table tennis (1,100 yen per hour).
Original textTranslated by Google
Guest User
Standard Room B With Balcony
Stayed in Oct 2025
Couple
1 reviews
8.5/10
Very good
Posted on Nov 29, 2025
We arrived around 12 o'clock. There's hardly anything around Yunokawa Onsen, so it was hard to kill time just by soaking our feet in the footbath. We returned to the hotel around 1:30 pm and waited in the lobby until around 2:30 pm. We were told our room was ready, so we were able to check in early. The room was just as we expected, with about 3 tatami mats in size. The hot springs had a silky bath, an open-air bath, and a sauna, so we were able to enjoy them to the fullest. There was ice cream and a drink after the bath, which was nice. As for food, the evening buffet had a lot of desserts, so we ended up eating too much. It was a bit lonely in the morning compared to the evening. Overall, it was good.
Original textTranslated by Google
Response from Property: Thank you very much for staying at our hotel. We also appreciate your valuable feedback. We sincerely apologize for any inconvenience caused by the surrounding area of ​​Yunokawa Onsen. We are very pleased to hear that you were satisfied with the room and hot spring facilities. It is our pleasure to be able to provide a space where our guests can relax. We also appreciate your kind words regarding the buffet dinner, but we are sorry that the breakfast did not meet your expectations. We will consider this as an area for improvement in the future. We look forward to welcoming you again.
Guest User
Casual Room B
Stayed in Oct 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Nov 16, 2025
Check-in was at 3:00 PM, but I was able to arrive around 2:15 PM, which was nice. The man's English was easy to understand, which was great. It was the easiest I've ever understood during my trip to Japan! The room was very clean, the food was good, the staff was very welcoming, and I loved being able to watch the sunrise from my room. I think it would be nice if the amenities were a little softer! The hot spring water is so good, but... I don't think the amenities make up for it! Especially around the hairline~~
Original textTranslated by Google
Response from Property: 소중한 리뷰에 감사드립니다. 체크인 시간에 대한 유연성과 직원의 영어 소통이 도움이 되었다니 기쁩니다. 또한 방의 청결과 음식, 직원의 인사에 대해 긍정적인 평가를 해 주셔서 감사합니다. 어메니티에 대한 귀하의 의견은 저희에게 중요한 피드백이며, 향후 개선 사항으로 검토하도록 하겠습니다. 다시 한 번 감사드리며, 다음 방문을 기대합니다.