To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities8.5
Service8.8
Cleanliness9.1
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All reviews(184)
Positive reviews(176)
Reviews with photos/video(105)
Relaxing hot springs(97)
Well designed(33)
Garden view(30)
Classy environment(24)
Large rooms(22)
Convenient location(12)
Delicious breakfast(9)
Clean pool(4)
Negative reviews(8)
_WeChat18986****
Japanese-Style Room
Stayed in Nov 2025
Family
24 review
10/10
Outstanding
Posted on Jan 7, 2026
The room was fine, and the service was good.
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mateoromansy
Japanese-Style Room
Stayed in Aug 2025
Family
8 review
10/10
Outstanding
Posted on Sep 16, 2025
The location was amazing right when you get off from Shinjuku - the amenities are nice and the staff helpful. Just note that checkout is at 10:00AM and getting a late one requires you to pay.
A bit pricey, but not in comparison to other options in Hakone.
M13376****
Japanese-Style Room
Stayed in Jun 2025
Travelling with friends
24 review
10/10
Outstanding
Posted on Sep 1, 2025
The courtyard is beautiful, the location is very convenient, and the open-air hot spring is gorgeous.
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1390101****
Japanese Style Connecting Room
Stayed in Dec 2025
Couple
1 review
5.5/10
Posted on Jan 13, 2026
The lady at the front desk spoke incredibly fast, regardless of whether you understood her or not. She quickly scribbled on a piece of paper, rapidly fulfilling her duty to inform, clearly a very indifferent person. When the air conditioner started in the room, it sounded like a turbocharger; the equipment is old. In the morning, a broadcast came on in the room, asking people to go to the parking lot (it seemed to be related to a fire). I quickly got dressed and ran to the front desk, only to be told that it was a false alarm due to a faulty fire prevention device. The above are the facts. My opinion is that this place is terrible. The facilities are old, and the service is poor. ❌
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Guest User
Japanese-Style Room
Stayed in Nov 2025
Family
5 review
7.0/10
Posted on Jan 7, 2026
Hotel facilities is great. Onsen is great. However the service is average. Hotel breakfast is not available most of the time (our trip in Dec 25-27)
Guest User
Japanese Style Connecting Room
Stayed in Oct 2025
Solo traveller
3 review
9.0/10
Great
Posted on Nov 30, 2025
The staff at front desk is very nice and helpful. He provided detailed answers to all my requests. The onsen room is big and onsen is very soothing.
Guest User
Japanese-Style Room
Stayed in Oct 2025
Couple
6 review
4.0/10
Posted on Nov 18, 2025
The rooms are very different than the ones in the pictures. They are ugly and old, same as the bathroom. I really don`t recommend.
Guest User
Main Building Garden Side Japanese-style Room 10 tatami with Spacious Veranda
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 17, 2025
beautiful place to stay in, very nice garden and the public onsen was on another level.
lebron1234567890
Japanese-Style Room
Stayed in Nov 2024
Couple
26 review
10/10
Outstanding
Posted on Dec 16, 2024
The hotel has a bit of history, and the hot springs are also great. Both dinner and breakfast are Japanese style.
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Guest User
Japanese-Style Room
Stayed in Dec 2024
Couple
7 review
8.0/10
Very good
Posted on Feb 3, 2025
Room is okay. No free water inside room. Garden is beautiful but abit expensive as well. Location is okay
Anonymous User
Japanese-Style Room
Stayed in Nov 2024
Family
22 review
10/10
Outstanding
Posted on Dec 25, 2024
Excellent
Poon0112
Annex Ikenotoh Building Garden Side Japanese-style Room 10 tatami with Western-style Space
Stayed in Dec 2024
Family
1 review
9.5/10
Amazing
Posted on Jan 16, 2025
This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable.
Guest User
Japanese-Style Room
Stayed in Nov 2024
Family
2 review
9.5/10
Amazing
Posted on Jan 6, 2025
Fantastic place with beautiful garden and great experience of ryokan. Onsen experience was awesome and we would definitely love to come here again
Guest User
Japanese-Style Room
Stayed in Oct 2024
Solo traveller
8 review
9.0/10
Great
Posted on Dec 5, 2024
It's a cozy and quiet ryokan-style hotel with beautiful garden and onsen, close to the train station. Room is a little bit outdate, but most of the amenities presented. Free drinks available.
A little disappoint, that they don't change men and women onsens each day to try them both :/
Guest User
Stayed in Apr 2024
Couple
4 review
6.5/10
Posted on May 13, 2024
Hotel experience was mixed.
Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful
Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out.
The in room lighting was dim n equipment facility visibly outdated.
The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed.
We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.