Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Guest User
Spacious, clean and well furnished. Team of staff was very helpful and took good care of guests. The hotel provides complimentary shuttle bus to Hakuba 47 and happo one which was really convenient. They also do transfers to hakuba JR station and bus station. It’s nearby to the other public shuttle bus stops to get to other ski resorts.
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Price per night from:£232
Guest User
The hotel was easy to find you could see the hotel from Hakoneyumoto train station.But it is not smooth to get to because you had to climb up highly slope and stairs.But the hotel itself was very nice and very cozy. There was foot bath at the ground area of the hotel and you could use it free of charge.For the front desk you had to climb up to check in.The room was big and clean. Shared toilet wasn't a problem because it located just opposite your room and enough . During we stayed there we had never queued for the toilet. Outdoor onsen was the excellent thing of staying here.Noted that you have to climb up many stairs to get it but it worth for. This hotel was the most favorite for me.If I have a chance to come back I will choose this hotel. Highly recommended for one who is healthy to climb the stairs.
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Price per night from:£81
Guest User
The hotel has a great atmosphere. All the staff are lovely and very helpful. The hotel provides a free shuttle bus that took us to Happo Bus Terminal. The food is absolutely delicious, with breakfast served in a buffet style featuring Nagano specialties, and dinner presented as a Japanese-French set menu. The onsen is excellent, and the rooms are spacious and clean. We also love locker area for keeping ski stuff and there also provide dressing area near by.
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Price per night from:£71
Guest User
The facilities were what stood out at this hotel, from the complimentary red bean soup and crackers post-ski, to the beautiful public and private onsen with free ice pop and coffee milk, to the ping-pong table that our boys enjoyed in the evening. We booked the evening meals package with Ctrip which made it very convenient to have dinner in the hotel. The food was delicious although there was too much of it and it took 90mn to complete the course. I wish there was a casual Japanese restaurant onsite. The two bedroom junior suite gave a lot of extra space and privacy 👍🏻. What we found strange was that our room was ready by 1:30pm and our luggages were in but we weren’t allowed in until 3pm. Please make a conscious effort not to loose the hotel key card as they charge ¥3,000 for a lost keycard. That last note put a dim on our otherwise great stay.
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Price per night from:£97
Alyssa20Unforgettable memory in Hakuba, hotel location is close to Happon one cable car (walkable). Staff is super superrrrrrr support and friendly. 100% recommend to stay.
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Price per night from:£53
Posted on Feb 8, 2019
Guest UserThe location is very good, a few tens of meters away is a free bus stop, you can go to various ski resorts, the boss is very enthusiastic, can provide the village station shuttle and a lot of help you need, we stayed for three nights, arranged a two-story suite, The toilet kitchen living room is independent, the tatami is upstairs, very warm and warm, next time you choose to go here
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Price per night from:£45
Lingzi
It was a very comfortable stay, and I felt like I was staying in a nice house. I could feel the abundance of nature from the window and it was quiet and relaxing.
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Price per night from:£95
Guest User
We had an outstanding experience at this hotel, special thanks to the incredibly helpful and attentive Natalie.. From the moment we arrived, the genuine warmth and eagerness to assist made our stay truly memorable. Whether it was offering local insights, promptly addressing requests, or going the extra mile to ensure comfort, her exceptional service exceeded our expectations. I wholeheartedly commend the dedication, making this hotel a standout choice for anyone seeking a delightful and stress-free stay. Thank you so much
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Price per night from:£32
Guest User
Nice & clean…staff are very friendly Highly recommended
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Price per night from:£37
Standard Twin Room
MeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
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Price per night from:£49