Anonymous User
March 2, 2026
I booked this hotel 4 days and 3 nights in advance for a skiing trip in Hakuba, but the facilities were so bad I'll never come back. The room was basic. My 'mountain view' room, which was supposed to have a private shower, had paper-thin window coverings that made it feel like daytime even at 9 PM. Being near the road, there was also vehicle and machinery noise until 10 PM. The windows were thin and had no proper curtains, so it was too bright to sleep by 6 AM. The toilet in the bathroom was decades old and broken. The entire bathroom was small and run-down.
When I booked, it said 'mountain view room' wasn't available, so I chose a 'standard twin.' The hotel didn't mention on the booking that it required shared bathrooms, which is misleading information and deceptive to consumers. I only found out at check-in that there was no private bathroom and I'd have to use the public showers. The walk from my room to the public showers on the first floor was incredibly cold and damp. My room was on the second floor, and I had to carry my own luggage downstairs. The so-called 'mountain view' room actually faced a graveyard right outside the window, and the parking lot was also next to a graveyard. Paying 1698 yen a night felt like staying in a youth hostel.
Since it was a three-day holiday weekend in Japan, I couldn't book any other hotels. I've been to Japan five times, each trip lasting over half a month, and this is the worst hotel I've ever stayed in. To make matters worse, the hotel is owned by Chinese people. It's truly disheartening to be scammed by fellow Chinese abroad.
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