The Exquisite HaLong Hotel

Hotel was okay, but the service was terrible. We had our laundry done through the service the hotel provided, but our clothes came back with a hole, shrunken and with weird stains. When we explained the situation, they offered to refund us for the service, but not for the needed repairs (for the clothes worth many times what we paid). The man who helped us did not speak English and had us call somebody else or he communicated through Google Translate. They took no responsibility whatsoever. Completely unacceptable and unprofessional.

This place is just okay. I probably won’t stay here again. It was just basic but definitely had flaws. The jacuzzi that they advertise is not free to use. You need to book it 2 hours in advance and pay 200000 VND to use it which was a pity as I was planning on enjoying it until I learned this. Also the bathroom is like a wet room style but it never fully dries out so the floor was constantly wet and started picking up our foot prints which made it extremely dirty. The location is not too great with not much going on in the area just lots of empty buildings. Its about a 15/20 minute walk to then main area.Also all of the walls are paper thin so you can hear people outside and in the hallway like they are inside your room. Also there is a club you can hear playing music all over the city until 12:30-1:00 am so each night we could hear this quite clearly. Which really disturbed our sleep. Lastly we decided to get our laundry done with the hotel during our stay and they ruined all of our white clothes. In fairness they did give us a full refund on our laundry. However, the value of the clothes ruined were much higher than the refund they gave us so this was very annoying but there was nothing we could do as the damage was already done.

I booked one night and liked it so much I booked another. I was here in the off season so very quiet. Very, very nice hotel and the rooms are very nicely decorated. Breakfast was good. Unfortunately due to low season not many places near by were open but those cafes and restaurants that were, were excellent. I would stay here again.