Guest User
February 6, 2024
The service attitude of the hotel is extremely poor. I canceled the hotel once before because the itinerary was not confirmed, and Ctrip has given a full refund. But when I arrived at the hotel, a woman at the front desk told me that I had two reservations and that I had to pay for the other one before I could check in. I said that I had canceled it and the money was refunded! The woman kept chattering as if she wanted to eat someone. I said I would let Ctrip handle it. Finally, Ctrip called back and said there was a problem with the hotel system and the latest status had not been updated! You really can’t go to this burger if you can’t help but take a taxi to the hotel, to the luxury store, to the airport to check in, to the customs for tax refund! Nowhere is normal! Nowhere is anyone trying to steal money! If you don’t speak English or German well, don’t travel here. I lost my passport holder and 3,500 cash in a luxury store! I never want to go to this damn place again
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