I usually try not to give bad reviews, but I got really disappointed with Radisson Blu Hamburg.
The not very good experience;
• first thing I noticed was the cigarette smell in reception;
• huge queue of people wanting to check in, but only two people were in reception;
• front desk guy with whom I checked in could not speak English, which made the interaction very difficult (check-in time took 15min);
• I booked one room away from elevator, but ended up receiving one right next to it, I then talked to staff, which did not help because I got downgraded to a tinier room;
• room not sound-proof, hence could not have one good rest during the night (particularly because you can repeatedly hear the elevator)
• finally, very cheap soap, no different from that offered by RADISSON PRIZE.
The good;
• the staff working during breakfast time was quite friendly;
• buffet was decent, nothing fancy, which kind of disappointed me given the price they charge;
• room tidy with coffee & tea
• unmatched location, right next to train & bus
• complimentary bottle of water.
