Hi, despite Benny's best efforts in Berlin, I was NOT able to complete the stupid check-in procedure with my cell phone. Only a nice man from the restaurant helped me with his mobile phone, which took about 1 hour. Turns out I was using the Mi browser and not Chrome!!!! In addition, I had no internet on the way and only got the check-in data from Benny. So much too late!!!!
This impersonal, anonymous check-in procedure is just annoying, not customer-friendly and time-consuming!!!
I will only book another hotel with a human at the reception!!
What would have happened if I hadn't got human help??? Was I then allowed to sleep in the foyer?
Otherwise the room was okay. Only no drinks etc. were refilled.
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