Relexa Hotel Bellevue an der Alster

The quality of the hotel exceeds my expectation and I browsed the reviews from other guests who expressed good remarks about its performance as well. The hotel deserves a better grade from my actual experience.

The room, though aged and clean, lacked everything. No Wi-Fi, no phone, not even a bottle of water. Seeking assistance meant a perpetual descent downstairs, a frustration I endured each time. Upon check-in, I immediately informed a staff member about the Wi-Fi issue, emphasizing an essential morning meeting the next day. While assurances were given, the following morning, during the crucial meeting, no resolution was in sight. Another receptionist responded with a baffling attitude, questioning why I bothered with such "trivial" matters. This experience has not only soured my stay but also tainted my perception of hospitality in Germany. Even in a hotel of this caliber, falsely claiming Wi-Fi availability for any room is unacceptable. I strongly believe that for such misinformation, an apology and compensation are obligatory. Continual complaints did earn me a one-day free breakfast, but thereafter, the staff indulged in derogatory remarks in German behind my back. Initially a Wi-Fi issue, the staff's attitude tainted my first impression of Germany. The service at this hotel is genuinely abysmal, making it a place I'd never want to revisit.

Good location opposite the Outer Alster lake, quiet room at rear of hotel, and dedicated customer parking a bonus. If I could offer 2 suggestions, these would be 1) a kettle in the room and b) a fan in the room (given lack of air conditioning). Will definitely return