Steigenberger Hotel Hamburg

Steigenberger Hotel Hamburg Reviews

Steigenberger Hotel Hamburg

Heiligengeistbrücke 4, Hamburg, 20459, GermanyView hotel details
Steigenberger Hotel Hamburg
Steigenberger Hotel HamburgSteigenberger Hotel HamburgSteigenberger Hotel Hamburg
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Guest Reviews of Steigenberger Hotel Hamburg

9.3/10
Great
124 reviews
Verified reviews
Location9.8
Amenities9.0
Service9.1
Cleanliness9.5
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All reviews(124)
Positive reviews(123)
Reviews with photos/video(25)
Awesome stay(31)
Delicious breakfast(28)
Convenient location(17)
Large rooms(13)
Easy to get around(13)
Located in the city centre(13)
Loved the view(8)
Awesome gym(5)
Negative reviews(1)
Dinodx
Superior Room
Stayed in Apr 2026
Couple
8 reviews
6.0/10
Posted on May 17, 2026
Unfortunately bad service and attitude throughout ruined the stay. The receptionists seemed to have an attitude. Other than the asian lady who was nicer and helpful. House keeping even left their dirty cloth and supplies in the room for 2 days.
Guest User
Superior suite
Stayed in Aug 2026
Business traveller
10 reviews
10/10
Outstanding
Posted on Sep 27, 2026
This is a five-star business hotel. On the first day, they offered a bottle of champagne and a fruit platter. The service was excellent every day. I was attending an exhibition in the city center, and the location was very convenient for getting around.
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RichChang963
Superior Room
Stayed in Jul 2026
Business traveller
17 reviews
10/10
Outstanding
Posted on Aug 15, 2026
The location is very nice in Hamburg city center. The hotel is very clean and the staff are super nice to help. Nice choice for business stay or family trip!
Guest User
Superior Room
Stayed in Jun 2026
Business traveller
17 reviews
10/10
Outstanding
Posted on Jul 20, 2026
The best location! Service is high standard. The breakfast is typically continental style and delicious enough.
Guest User
Superior Room
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 21, 2026
Lovely hotel. Friendly staff. The breakfast might be a little expensive but it id worldvlass. Very central and surrounded by underground train stations. The hotel was spotless. Everywhere in the hotel was brand new.. highly recommended. Would definitely stay there again. Parking is available but the public train system is great.
Richtinez
Superior Room
Stayed in May 2026
Solo traveller
5 reviews
9.0/10
Great
Posted on Jun 22, 2026
Perfect location! Central area which allows you to easily reach all the main attractions by foot.
Szabolcs Zsolt Kemény
Superior Room
Stayed in Apr 2026
Family
25 reviews
10/10
Outstanding
Posted on May 31, 2026
The location is very central, the breakfast was really good. The room was too hot even putting the AC to the max (technically you did not feel that the AC was running at all) - but opening the window was not an option, because the street was noisy. The garage entrance will be a bit narrow if you have a bigger car and they have limited number of parking spots available, the fee is 38€/daywhich is a bit too much in my opinion.
Guest User
Superior Room
Stayed in Apr 2026
Business traveller
10 reviews
10/10
Outstanding
Posted on May 27, 2026
This was my second stay at Steigenberger Hamburg, and the service has definitely improved, making for a much better experience. They offer convenient valet parking right at the entrance, and it's easy to get around as all the main attractions are within walking distance. Overall, I'm very satisfied.
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Tang Chuk Tai Alice
Superior Room
Stayed in Mar 2026
Business traveller
6 reviews
10/10
Outstanding
Posted on Jun 2, 2026
super convenient location, walking distant to shopping mall around 10 minutes hotel is clean and breakfast is super great will come again next time.
Guest User
Superior Double Room Riverside
Stayed in Jun 2025
Business traveller
5 reviews
10/10
Outstanding
Posted on Jul 19, 2025
Room lighting is good, room is clean!  Staff is nice and kind!  Very good stay experience
pookie_sivaruk
Superior Room
Stayed in Aug 2026
Business traveller
5 reviews
9.0/10
Great
Posted on Sep 8, 2026
good location and nice view of canal
SongyaSun
Superior Room
Stayed in Mar 2026
Business traveller
34 reviews
9.5/10
Amazing
Posted on Apr 24, 2026
The location is very central, and the service is excellent.
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MaxK123
Superior Double Room Riverside
Stayed in Jul 2025
Solo traveller
3 reviews
8.0/10
Very good
Posted on Aug 21, 2025
Great location for a city trip - main sights can be reached easily. Access to metro, shared bike directly in front of hotel. Rooms okay but do not expect the same service level/ quality compared to other steigenberger hotels.
Guest User
Superior Room
Stayed in Feb 2026
Business traveller
35 reviews
8.0/10
Very good
Posted on Jun 28, 2026
The room was very clean.
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Kit-Tai Hau
Stayed in Jan 2025
Business traveller
5 reviews
7.5/10
Posted on Feb 14, 2025
a) check-in time 400pm, even when rooms are available, not willing to give out around noon. Have to repeatedly ask. b) computer system not flexible, if you have consecutive bookings, you have to check in multiple times, cannot ensure one can stay in the same room for multiple-consecutive bookings. Front desk is impatient /impolite in handling such requests. Inadequate front desk staff training. c) otherwise, hotel in a very convenient location, clean, tiny, well maintained rooms.