85 Reviews
Renaissance Hamburg Hotel
Hamburg|0.37km from Hamburg City Hall
Stayed there three nights earlier this week. Nice central location, clean and spacious room, good food, friendly reception people, but..... In short, when reserving online, I wrote just one thing in the 'special requests' section, and that was ”As quiet a room as possible please.” I suppose the best and most truthful possible answer to this would have been, ”Sorry, that just won't be possible at the moment because there is loud construction noise all day long, starting at 7 a.m.. We have reserved a room for you at the nearby Marriott instead.” That is of course not what happened. This situation may of course not be entirely the case for every single room. A receptionist told us there were three separate construction projects happening and each affected a different part of the hotel. (None are in the hotel itself.) We had room 524, which is next to a fire escape stairway. I suspect the construction in question was below the bottom of the stairway as the noise seemed to come mainly from there. On Monday morning the jackhammers started at 8 a.m., On Tuesday they started at 7:30 and on Wednesday at 7 a.m. Yesterday (Wednesday), we came back in the middle of the day, hoping for a short nap as the workers took their lunch break, which they did at 12:15. No luck. The hotel ran a pre-announced test of the fire alarm on our floor at 12:35. It rang 8 times. The construction work restarted just after 1 p.m. I measured it at a constant 50 dB using an app on my phone. I feel quite strongly that the rooms in the areas most affected by the construction noise should not be on sale at all. If not, there should be a warning on the website that it will be noisy, advising prospective guests that they should really choose somewhere else for the time being. Yes, I realize that would be a tough decision, but you are putting your reputation on the line at the moment, and the current message seems to be that you don't care.
Very Good
70 Reviews