Tui Suneo Royal Kenz - All Inclusive

The accommodation maintains high cleanliness standards with daily room cleaning. Guests appreciate the wonderful, friendly staff and comfortable, spacious rooms with balconies. Some suggest modernization in certain rooms.

Lovely stay at TUI SUNEO Royal Kenz Hotel, this weekend. Location - Note this is not a beach front hotel, however apprx 5 mins walks from the hotel gate and your there! Hotel - Really spacious but needs modernising in areas. Overall it is functional, kept clean and has lots to offer to fill those holiday days . Food - I always found something to eat, often luke warm but these is a microwave close by. Lots of variety for Breakfast Lunch and Dinner. Staff - From the Bell man on arrival to the Reception Guys, Chef's, Waiters, Cleaners and Entertainment team (Chico, Ahmed and crew👏🏾) t Thank you. We received great customer service and some good conversations had. Special- Witnessing staff offer genuine support and inclusion to All! Time and attention given to our mature persons, was a delight to see. Everyone loved Barbara ❤️ Keep up the good work guys, encouraging and ensuring inclusion at all times! See you again soon

We went to the Tui Suneo Royal Kenz Hotel for our first time in Tunisia as a family of four. The hotel was clean and it wasn't so crowded as it's not peak season. The staff were so polite and helpful as we arrived at 11pm and though the restaurant was closed, they made sure we ate something before we headed to bed. They were a total lifesaver when I realised I brought the wrong charging adapter for my phone so they lent one for me to use on my stay (a European two pin adapter for those wondering). My sibling and I had a room to ourselves and our parents another but, they were further down the corridor from us and so the staff were very accommodating as they let us move into the room next to our parents the next morning once they had it prepared for us. I was very grateful as not many hotels would do something like that. I should note the room we moved from and into were exactly the same so it may have been okay on that occasion as it wouldn't have affected anyone's booking. The rooms were very clean and have very comfortable beds and the bathrooms were very clean too. I have no complaints except for that the rooms were a little old fashioned and it didn't provide a kettle for making teas and coffees like other hotels and they provided a mini fridge but, it was empty. Also if you're looking to iron your clothes, you have to pay for their laundry services, they won't give you an iron so you can do it yourself, you have to give the clothes that need ironing the day before and they'll charge you per item, prices vary depending on the item of clothing. The food at the hotel was wonderful, they had lots of different world cuisines to try and the wait staff were so kind and polite ensuring we were satisfied with our meals, our tables were clean and our drinks were filled. I would mention that depending on how you had booked your holiday, you might be entitled to a free meal at the A La Carte restaurant which we had unfortunately missed out on as weren't aware that it was included so, I would contact the hotel beforehand to see if that's included in your holiday. The Tui rep at the hotel was wonderful, letting us know of the places we can do and how much to pay for them and also giving us safety tips as well which was very helpful. If you're going to the port, I'd recommend getting a taxi or wearing comfortable shoes like trainers as it's around a 30-40 minute walk from the hotel and we severally underestimated the walk but, the second time around it was fine. There's a spa and a hairdressers within the hotel which you'll have to pay for separately for their services. I did use the spa and got a little package which included massages, sauna and steam which was very relaxing. I had also had the Keratine treatment to my hair too and I think they did a pretty good job. We booked some excursions with Joseph who works within the hotel but, I think his company is seperate to tbe hotel we thought it would have been safer and he'd be able to give us l