Les Orangers Garden Villas and Bungalows Ultra All Inclusive

Good hotel for drinkers

My family has been loyal to this hotel for many years, returning annually with high expectations. Unfortunately, over the past two years, we’ve noticed a clear and consistent decline in both service and overall quality. This year’s experience confirmed our concerns, and sadly, we will not be returning next year. We chose this hotel again expecting a premium, ultra all-inclusive 5-star experience—especially given the price point. However, what we encountered fell far below those expectations. From service inconsistencies to issues with food quality and amenities, the overall standard no longer matches what the hotel once offered or what it claims to provide. ROOM The room was spacious, with king size bed and nice balcony, which was a plus, but lacked basic amenities such as an ironing board. Towels were insufficient for two guests and were only delivered late in the afternoon. This lack of attention to detail was disappointing. RESTAURANT & FOOD EXPERIENCE The dining experience was underwhelming overall. - Food variety was limited, especially during peak hours. Long queues formed at stations serving noodles and grilled meats, and once items ran out, they were often not replenished. - Several food quality concerns stood out: some shrimp verrines had a noticeable odor, the cheese was not fresh and clearly industrial, and presentation was inconsistent—some tables were missing utensils or place settings entirely. - Service was inconsistent. While a few staff members were helpful, many were slow, inattentive, and occasionally impolite. POOL AREA – BATHROOMS The bathroom near the large pool was poorly maintained: it smelled unpleasant and water was spilled across the floor, making it uncomfortable to use. BEACH BAR & SERVICES We requested a chicha (hookah) at the beach bar and were told to bring our own tobacco, which was surprising. As this is marketed as an all-inclusive hotel, the expectation was that chicha would be fully provided, including tobacco.

The service provided is so mediocre. We are so disappointed with the hotel from the room service, the beach service to the breakfast.

We have been loyal guests of this hotel for the past five years, visiting at least twice annually. Unfortunately, our experience this year was far below expectations, and the declining quality over time has been noticeable. The cleanliness around the swimming pool area was unacceptable, particularly the toilets, which were very dirty. The buffet quality has deteriorated significantly—the salad had an off-putting smell, and as a pregnant woman with a 3-year-old, this was especially concerning. The organization of the food stations was poor, with long, chaotic queues for grilled meat and seafood. Additionally, basic services like room cleaning and mini-bar refills were neglected, which was unexpected for a hotel of this standard. Lastly, the attitude of some staff members was unpleasant, contributing to an overall unwelcoming atmosphere. This stay was a bad surprise, especially given our long-term patronage. We hope management addresses these issues, as it’s disheartening to see a once-reliable hotel decline so noticeably.

The most stunning hotel, the most fantastic staff, faultless holiday from start to finish, nothing was too much trouble, staff remember who you are, so friendly and looking forward to returning next year. AMAZING