Hilton Garden Inn Hangzhou Xixi Zijingang

Hilton Garden Inn Hangzhou Xixi Zijingang Reviews

Hilton Garden Inn Hangzhou Xixi Zijingang

Building A, Jianguanlonghe Business Center, No. 492 Fengqing Road, Gongshu District, Hangzhou, Zhejiang, ChinaView hotel details
Hilton Garden Inn Hangzhou Xixi Zijingang
Hilton Garden Inn Hangzhou Xixi ZijingangHilton Garden Inn Hangzhou Xixi ZijingangHilton Garden Inn Hangzhou Xixi Zijingang
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Guest Reviews of Hilton Garden Inn Hangzhou Xixi Zijingang

9.5/10
Outstanding
996 reviews
Verified reviews
Location9.5
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(996)
Positive reviews(969)
Reviews with photos/video(98)
Friendly front desk staff(122)
Delicious breakfast(101)
Classy environment(90)
Large rooms(41)
Perfect for business trips(21)
Stayed multiple times(13)
Awesome gym(7)
Excellent room layout(6)
Negative reviews(26)
Guest User
King Guest Room
Stayed in Nov 2025
Family
23 reviews
10/10
Outstanding
Posted on Dec 15, 2025
The hotel environment is really good, and the front desk staff, Carrie, Tina, and Demi, were very enthusiastic and helpful. The breakfast is a buffet with a rich variety of options. Overall, I had a very satisfying stay!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijin Port. We always put our guests' needs first, and every staff member will provide you with meticulous service to make you feel at home, relieving your travel fatigue. We sincerely look forward to your next visit and wish you a pleasant stay!
Guest User
King Guest Room
Stayed in Oct 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Nov 17, 2025
Good breakfast spread, convenient location for food and neighbourhood mall.
Response from Property: 您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨!
Guest User
Twin Guest Room
Stayed in Nov 2024
Solo traveller
7 reviews
10/10
Outstanding
Posted on Dec 27, 2024
Excellent service with sometimes free upgrade or complimentary breakfast. Highly recommended
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit again!
Guest User
King Guest Room
Stayed in May 2024
Business traveller
144 reviews
10/10
Outstanding
Posted on Jun 29, 2024
Nice hotel with nice location and good stuff and breakfast is 👌
Response from Property: Hello! Thank you very much for staying at the hotel and giving us a high evaluation. Every department of the hotel is working hard to provide more precise and timely services to every guest. We are very happy to see that you recognize our work. We cherish your wishes. With this trust, we will continue to make progress and are always ready to provide high-quality services to every guest. We look forward to your visit again!
Guest User
King Guest Room
Stayed in Oct 2023
Business traveller
3 reviews
10/10
Outstanding
Posted on Nov 7, 2023
Goof value for money. 👍
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Olivier M. 林伟
King Superior Room
Stayed in Oct 2023
Business traveller
13 reviews
8.0/10
Very good
Posted on Nov 19, 2023
Attended a conference there. The meeting rooms are ok, nothing amazing. My own room was comfortable, with a pretty nice view. A major downside is the poor installation of the curtains: the room was almost fully lit upon sunrise, despite the curtains being drawn. The staff was very nice.
Response from Property: 2. Dear guest, hello! Thank you very much for staying at Hilton Garden Inn Hangzhou Xixi Zijingang and for your detailed review. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your review, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Brams
King Guest Room
Stayed in Aug 2023
Business traveller
92 reviews
8.5/10
Very good
Posted on Sep 29, 2023
I’d like the stay
Response from Property: 您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨!
Guest User
King Guest Room
Stayed in Jul 2023
Business traveller
66 reviews
6.5/10
Posted on Nov 9, 2023
A business hotel.
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,希望客官您下次到來,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來
Guest User
King Superior Room
Stayed in Dec 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Jan 8, 2026
The hotel environment was nice, the rooms were comfortable, and the receptionists, Tina and Carrie, were very welcoming.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijin Port. We always put our guests' needs first, and every staff member will provide you with meticulous service to make you feel at home, relieving your travel fatigue. We sincerely look forward to your next visit and wish you a pleasant stay!
Guest User
King Guest Room
Stayed in Oct 2025
Other
5 reviews
10/10
Outstanding
Posted on Nov 23, 2025
The hotel room was very clean, the breakfast was delicious, check-in was quick, and Anna at the front desk provided excellent service.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijin Port. We always put our guests' needs first, and every staff member will provide you with meticulous service to make you feel at home, relieving your travel fatigue. We sincerely look forward to your next visit and wish you a pleasant stay!
Doujiangyoutiao💙
King Guest Room
Stayed in Oct 2025
Solo traveller
1 reviews
10/10
Outstanding
Posted on Nov 10, 2025
The room was spacious and bright, and the receptionists Jojo and Tina were very welcoming and attentive. The location was extremely convenient, making it the perfect choice for both business trips and vacations. I would definitely come back next time!
Original textTranslated by Google
Response from Property: Hello! Thank you so much for staying at our hotel and for your high praise. Every department in our hotel is constantly striving to provide more meticulous and timely service to every guest. We are delighted to see your recognition of our work. With your trust in us, we will continue to improve and be ready to provide every guest with excellent service. We look forward to your next visit!
Guest User
King Guest Room
Stayed in Aug 2025
Solo traveller
3 reviews
3.0/10
Posted on Sep 21, 2025
I checked in at 11 am and found the toilet was dirty. I called the front desk and they agreed to change my room. The cleaning lady said she'd fix it, but we still didn't get a new room; her attitude wasn't sincere. After showering, I discovered I had to hold the hairdryer with one hand to even plug it in. Drying my hair was exhausting.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for staying at the Hilton Garden Inn Hangzhou Xixi Zijin Port and leaving a detailed review. It is thanks to guests like you who continue to care and provide feedback that we are able to identify areas for improvement and make continuous progress. From your review, we regret to inform you that this stay did not meet your expectations, and we apologize for any inconvenience caused. Management takes this matter very seriously and has conducted a thorough investigation and made timely rectifications. Your understanding and tolerance are an encouragement and support to our work! We sincerely look forward to your next visit!
Zhimatang.
King Guest Room
Stayed in Aug 2025
Solo traveller
12 reviews
10/10
Outstanding
Posted on Sep 7, 2025
The receptionist was super nice!!! She upgraded my room, and the hotel was very comfortable and safe. If I have a next time, I will definitely stay here again!!!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijin Port and for your excellent review of our accommodation service. We hope that our elegant environment and unparalleled service will leave you with wonderful memories long after you leave. Thank you again for your stay, and we look forward to seeing you again soon, creating a unique stay experience just for you. We wish you a pleasant journey and a happy life!
Guest User
King Guest Room
Stayed in Dec 2025
Business traveller
5 reviews
6.5/10
Posted on Jan 29, 2026
The room was spacious and clean. There were probably many guests on the day I checked in, as the lobby felt a bit messy. I woke up late and didn't see what the breakfast selection was like.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your support of the hotel. We are a little disappointed that we didn't receive your full 5-star review. We hope you will visit us again. We will strive to do better and provide attentive service so that every guest feels at home. We hope our service will bring you more surprises and delights. We look forward to your next visit.
CS in China
King Deluxe Room
Stayed in Nov 2025
Business traveller
63 reviews
2.0/10
Posted on Dec 18, 2025
I stayed at this hotel for a business trip. The room temperature rose to 30 degrees even at night, so I mentioned it, but they said it couldn't be helped since it is central heating. I tried to sleep with the window open because it was hot, but I couldn't get a proper night's sleep because it was too noisy. The service was terrible, and the breakfast was awful. I really do not recommend this place.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for staying at the Hilton Garden Inn Hangzhou Xixi Zijin Port and leaving a detailed review. It is thanks to guests like you who continue to care and provide feedback that we are able to identify areas for improvement and make continuous progress. From your review, we regret to inform you that this stay did not meet your expectations, and we apologize for any inconvenience caused. Management takes this matter very seriously and has conducted a thorough investigation and made timely rectifications. Your understanding and tolerance are an encouragement and support to our work! We sincerely look forward to your next visit!