Paton View Hotel（Star avenue riverside store ）

Paton View Hotel（Star avenue riverside store ） Reviews

Paton View Hotel（Star avenue riverside store ）

14F, Section A, Hangzhou Yin, No.2030 Jianghui Road, Binjiang District, Hangzhou, Zhejiang, ChinaView Hotel Details
Paton View Hotel（Star avenue riverside store ）
Paton View Hotel（Star avenue riverside store ）Paton View Hotel（Star avenue riverside store ）Paton View Hotel（Star avenue riverside store ）
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Paton View Hotel（Star avenue riverside store ） Guest Reviews

4.3/5
895 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(895)
Positive reviews(786)
Reviews with photos/video(174)
Classy environment(69)
Parking difficult(26)
Many dining options(23)
Near shopping area(17)
Friendly front desk staff(16)
Convenient for shopping(16)
Perfect for business trips(13)
Fantastic river view(10)
Negative reviews(109)
JoeBurg
Boutique Queen Room
Stayed in Sep 2024
Couples
15 review
3.5/5
Posted on Sep 17, 2024
Upon arrival the hotel is not what you expect. It is on 14th floor of the large commercial building in the pictures. Check-in was fine but there was no one that spoke English. Also, we couldn't do the face recognition needed to enter the gate downstairs. So, we had to wait or ask people to let us into the lift. The room was well equipped but the floor under the sofa was very dirty. Also, the drains were smelly. The bed was comfy and large. The hotel is right by the river and it is a peaceful area to stay in. This place is good value but I wouldn't stay here again.
Response from Property: Thank you for your feedback. I'm sorry to bring you an unsatisfactory check-in experience. We attach great importance to your feedback and have arranged to investigate and deal with all rooms. I believe that these will be solved by your next arrival.
M
Boutique Queen Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
I recently stayed at Paton View Hotel from September 4 to September 7, booking two rooms for three nights, and I was thoroughly impressed with my experience. The hotel is not only very convenient in terms of location, but also offers excellent service. All the staff were extremely friendly and accommodating, ensuring that my stay was comfortable and enjoyable. The rooms were clean and tidy, providing a pleasant and peaceful environment for relaxation. I would definitely recommend this hotel to anyone looking for a great place to stay with wonderful staff and well-maintained rooms.
Response from Property: Thank you very much for choosing Paton View Hotel and giving our staff praise. We are very happy to get your affirmation! We are serious about providing good service. In terms of hygiene, we never dare to slack off. We are determined to provide our distinguished guests with the best quality. It is Xiaobo's wish to live with peace of mind and down-to-earth like at home. Xiaobo, we are looking forward to more guests like you who like us to visit the beautiful Qiantang River!
Humphrey Jr
Boutique Queen Room
Stayed in Aug 2024
Business travellers
48 review
4.5/5
Great
Posted on Sep 1, 2024
I enjoyed my stay at this hotel, the room was very clean and comfortable. It was a bit tricky to find because there isn’t any major sign with the hotel name on it at the entrance and facial recognition is needed to get access to the elevators. But the location was very pleasant, with many restaurants and shops close by as well as the nice scenery around. The service at the reception could be better.
Response from Property: Thank you for your praise of the hotel. It is an honor to spend this warm night with you. I silently wish you more wonderful experiences in the future journey. We will definitely strengthen the training to improve the service awareness of employees, and look forward to your next visit to witness our progress.
Watchareeporn
Boutique Queen Room
Stayed in Sep 2024
Business travellers
7 review
4.2/5
Very Good
Posted on Sep 7, 2024
There are everything in the room as same as service apartment. Reception at 14th floor.
Response from Property: It's a pity that we didn't get your 5-point score. There must be something missing that made us lose our valuable 0.8 points. Xiaobo still needs to work harder to strive for your return without any regrets.
ShearTravels
Boutique Queen Room
Stayed in Aug 2024
Couples
25 review
4.2/5
Very Good
Posted on Aug 14, 2024
Room was nice and spacious, general hygiene of the rooms are decent. Only downside wades that our room was very strong smell of smoke, something we noticed about the building in general. If that doesn't affect you then I would recommend due it's value and location
Response from Property: Thank you very much for your stay and comments! In simple words, Xiaobo understands that we still have many things worth improving. We are making continuous improvements. We attach great importance to your feedback and have arranged all the rooms to be investigated and dealt with. I believe that these have been solved the next time you come. Xiaobo's goal is to provide a second warm home for all those on the journey. We are looking forward to your visit again!
Mclovin21
Boutique Queen Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Amazing place with great ambiance and located in a great area! Clean and neat
Response from Property: Thank you for your praise of our hotel. We are honored to have accompanied you through this cozy evening, and silently wish you many more wonderful experiences in your future travels. We eagerly await your next visit!
Sakura2406
Boutique Queen Room
Stayed in Sep 2024
Solo travellers
4 review
2.5/5
Posted on Oct 3, 2024
It’s so hard to find the hotel’s location . The housekeepers even didn’t gather your dirty towels and pajamas. They kept it in your room for several days . Soundproofing is horrible. You even can hear the room next door talking, showering, flushing toilets…..
Response from Property: Thank you for your feedback. I'm sorry to bring you an unsatisfactory check-in experience. If you can't find the hotel, you can contact our front desk staff for guidance. We attach great importance to your feedback, and have arranged to troubleshoot and deal with all the rooms. I believe that these will be solved by your next arrival.
JUSTVALERIE
Boutique Queen Room
Stayed in Jul 2024
Couples
8 review
5.0/5
Outstanding
Posted on Aug 8, 2024
That such a good hotel, I don’t understand why the price is so cheap. It’s really a good place to stay when you are traveling in Hangzhou. So clean, the room is quite large, the staff is helpful, and the view…is stunning❤️
Response from Property: Thank you very much for your stay and appreciation! I'm glad to bring you a good time on your trip. Xiaobo will continue to maintain enthusiasm and strive to make every guest enjoy the feeling of staying at home. We are eagerly looking forward to your return!
Guest User
Boutique Queen Room
Stayed in Jul 2024
Family
4 review
4.0/5
Very Good
Posted on Jul 9, 2024
Price is very reasonable and best of all it is very convenient near to all amenities like mall, international airport, business sectors.
Response from Property: Thank you very much for your stay and comments! It's lucky to meet you on the bank of the beautiful Qiantang River. I'm sorry that I didn't get your 5 points. There must be some shortcomings that made us lose a precious 1 point. Xiaobo needs to work harder to strive for your re-coming without any regrets.
BAWWAN
Boutique Queen Room
Stayed in Jun 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jun 8, 2024
It was the most beautiful hotel i have ever been to in China. Thanks for everything.
Response from Property: Thank you for your comment. Welcome back!
karikari
Boutique Queen Room
Stayed in Sep 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Sep 4, 2024
I enjoyed my whole stay and the hotel is very nice and clean
Response from Property: Thank you for your support and recognition. Xiaobo's pursuit is to serve every distinguished guest who comes from afar! Looking forward to seeing you again!
XOlivia
Boutique Queen Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Breathtaking view, peaceful location, and good price. I love it.
Response from Property: The world is full of sincerity. Welcome to you. Xiaobo will definitely give you a new experience.
JamieCVW
Boutique Queen Room
Stayed in Aug 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Beautiful city view, good location and friendly staff!
Response from Property: The world is full of sincerity. Welcome to you. Xiaobo will definitely give you a new experience.
Umut Bayğut
Boutique Queen Room
Stayed in Sep 2024
Family
31 review
5.0/5
Outstanding
Posted on Oct 5, 2024
It is so good hotel , very recommended
Response from Property: Thank you for your praise of the hotel. It is an honor to spend this warm night with you. I silently wish you more wonderful experiences in the future journey. Xiaobo is looking forward to your next visit!
Guest User
Boutique Queen Room
Stayed in Apr 2024
Business travellers
23 review
5.0/5
Outstanding
Posted on Apr 30, 2024
It was so good and I’m going to book it again for tonight
Response from Property: Your satisfaction is the best encouragement for us. Xiaobo will work even harder to make warmth and beauty coexist. We look forward to serving you again!