Lvxiao Erqing Hotel (West Lake Hubin Ding'an Road Subway Station) Reviews

Response from Property: Thank you for your positive feedback. We will continue to offer services such as luggage storage in the lobby and disposable toilet seats. We apologize for the inconvenience caused by the room hygiene issues and will strengthen the management and supervision of our cleaning staff. Regarding the hidden toilet button, we will also find ways to improve it for easier use. We look forward to welcoming you back next time and giving you a better experience.

Response from Property: 看到您誇酒店位置好、周邊餐飲全，還肯定工作人員的熱情，我們特別開心！這些細節能讓您的入住更舒心，就是我們最在意的事，盼着您下次繼續享受～

Response from Property: 非常感謝您抽出時間分享體驗！您提到的地理位置、電梯和便利店便利性，正是我們一直努力為大家提供的便捷條件。對於人多嘈雜影響工作的問題，我們深感抱歉。我們會嘗試在公共區域增加 “輕聲提示” 標識，並考慮優化高峯時段的人流引導，儘量為大家營造更舒適的環境。再次感謝您的寶貴建議，它能幫助我們做得更好。

Response from Property: 感謝您的認可！咱們酒店選址時就特意考慮了交通便利性，臨近地鐵/公交站，去景點和商圈都很方便～ 下次來記得試試前台推薦的周邊小眾美食路線呀！

Response from Property: "Reading your words warms our hearts. We've provided you with a wonderful memory of our journey, and your words have given us the strength to move forward. 🌈 Thank you with all our heart, and I wish you every journey ahead will be just as wonderful and full of adventures!"

Response from Property: 非常感謝您選擇入住我們酒店，並分享如此美好的入住體驗！得知您對我們酒店的地理位置和周邊環境感到滿意，我們感到非常開心。“地理位置優越，出行便捷”一直是我們最引以為傲的優勢，希望能為您的旅途增添一份輕鬆與愜意。同時，周邊優美的環境也希望能為您帶來愉悦的心情。您的認可對我們來説是最大的鼓勵！誠摯期待您的再次光臨，讓我們能繼續為您提供舒心的服務。祝您一切順利！

Response from Property: Hello! Thank you so much for taking the time to leave such a detailed review. We are very sorry to hear that you experienced many inconveniences during your stay and that we were unable to meet your expectations. We have carefully read and taken seriously every issue you raised. Please allow us to address and apologize for the points you mentioned: Regarding the mattress being too firm: We are very concerned about your inability to sleep well. Our intention was to provide supportive bedding, but it clearly failed to meet your comfort needs, causing you to need to use your own blanket and even get cold, for which we sincerely apologize. We will immediately reassess the comfort of all mattresses and begin improvements to provide guests with a better sleep experience in the future. Regarding bathroom cleanliness: We sincerely apologize for the lack of cleanliness in the bathroom (especially the shower door and walls). This is completely inconsistent with our hygiene requirements. We have held an emergency meeting with the cleaning team to reiterate and strengthen cleaning procedures and inspection standards to ensure that this does not happen again. Regarding language barriers and staff attitude issues: We sincerely apologize for the staff's failure to communicate effectively with you and for making you feel unwelcome. While our team possesses basic multilingual skills, we acknowledge that our English communication skills still require significant improvement. We will immediately arrange additional English and service training for our front desk staff, emphasizing a proactive, patient, and helpful attitude. Your feedback is an important wake-up call for us. Regarding the unclear hotel signage: We sincerely apologize for the time and confusion you experienced while searching for the hotel. Due to building management regulations, we have been actively coordinating the installation of external signage. As a temporary solution, we have immediately updated all booking confirmations and our official website with more detailed, illustrated directions to help future guests find us easily. Regarding the lack of a social atmosphere in the public areas: Thank you for raising this point. We understand that the function of a common lounge is not only to provide space but also to create an atmosphere. We will listen to your suggestions, try organizing some themed nights or social events, and adjust the layout to encourage interaction and communication among guests. Finally, we appreciate your recognition of our excellent location, but we understand that this cannot compensate for the unpleasant experience you had during your stay. Your feedback is crucial to us and a true motivation for us to improve. We sincerely hope to have the opportunity to serve you again in the future and provide you with a truly pleasant and comfortable stay. Have a pleasant journey!

Response from Property: Baozi's praise is super warm! The room is clean and convenient to go out. It's worth it. The noise from the billiards will be monitored immediately. Waiting for you to come again~

Response from Property: Dear guest, hello! Thank you for your 5-star review! Every city has its own reasons for lingering, every season has its own unforgettable scenery, and every hotel holds its own sweet and heartwarming memories. I hope Lvxiaoer will be the most heartwarming and unique one in your memories! Please visit Lvxiaoer often. I wish you all the best!

Response from Property: If you like me, let's become close friends. I feel a little shy when I hear your praise, but I have made up my mind to try my best. I hope you will praise me when you come back. I warmly welcome you to come to Lvxiaoer again!

Response from Property: Dear guest, hello! Thank you for your 5-star review! Every city has its own reasons for lingering, every season has its own unforgettable scenery, and every hotel holds its own sweet and heartwarming memories. I hope Lvxiaoer will be the most heartwarming and unique one in your memories! Please visit Lvxiaoer often. I wish you all the best!

Response from Property: You should also stay at Lvxiaoer when you go to other cities. Many branches will be online soon.

Response from Property: 喜歡就讓我們成為知己吧，聽到您的誇獎，小二略感羞澀，下定決心再勉之， 望您歸來時贊之，十萬分熱情迎您再次來到旅小二！

Response from Property: 親親的五星好評收到，立正敬禮~保證今後更加努力，不負如來不負親~筆芯