Lemon Hotel Reviews

Response from Property: 感謝您對一衹檸萌酒店的喜愛與走心推薦！很高興您在這裏遇到志同道合的夥伴，感受到温馨熱鬧的氛圍～我們一直用心做好乾凈舒適的住宿體驗，也期待再次與您相遇，祝您旅途愉快，萬事順遂！

Response from Property: Dear Guest, thank you for your positive feedback on the hotel's cleanliness and facilities! We strictly adhere to daily cleaning and disinfection procedures to ensure the safety and reliability of our rooms and public areas. Your health and comfort are our top priority, and we look forward to providing you with the same attentive service next time we meet!

Response from Property: Dear Guest, thank you so much for recognizing us as your "Preferred Accommodation in Hangzhou"! We are always dedicated to improving our hotel facilities, from disposable toothbrushes at the washbasins to vending machines in the public bathrooms and a mini-supermarket, striving to provide you with convenience. The terrace is a relaxing space we've specially created for you, hoping you can find a moment of comfort here, rain or shine. We were also deeply touched by your comment about the young lady. Creating a warm atmosphere for every traveler, making you feel less alone in a foreign land, is our most cherished achievement. We look forward to your next visit and wish you a pleasant stay!

Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for sharing such a detailed experience. We are delighted that you gave such high praise to the hotel's cleanliness and environment, which is the recognition our team earns through our daily hard work. We also appreciate you noting these details. At the same time, we sincerely apologize for the poor sleep experience caused by the soundproofing issue. We completely understand the problem you described. The soundproofing of the walls did not meet your expectations, which significantly affected your rest quality. We deeply regret this and fully accept your criticism. Regarding this issue, we would like to inform you that the hotel front desk is staffed 24 hours a day. If you experience any noise disturbance during your stay, no matter how late it is, please feel free to contact the front desk at any time. Our staff will immediately step in to kindly remind and coordinate, striving to create a quiet resting environment for you. In addition, the front desk always has disposable noise-canceling earplugs available for guests who need them. We regret that we were not more proactive in providing this service during your stay. Your feedback is crucial to us, as it directly points out our biggest shortcoming in the current room experience. We have already included "soundproofing improvements" as a key topic in our future hardware upgrade plan and will carefully study and evaluate feasible improvement solutions. Thank you again for your honest feedback; it has helped us identify our shortcomings. We sincerely hope to have opportunities to improve in the future and provide you with a clean, comfortable, quiet, and pleasant stay. Have a pleasant trip and all the best!

Response from Property: Thank you for taking the time to share your detailed and thoughtful feedback. We truly appreciate your kind words about the cleanliness, helpful staff, and overall value—we’re glad you found your stay comfortable in many ways.Regarding the room type and facilities, we sincerely apologize if the booking description was unclear. Our rooms and amenities are described in detail on our platform page, but we will certainly review the information to ensure it is as clear and accurate as possible. We appreciate you bringing this to our attention.Your suggestion about adding more hooks in the room is excellent and very practical. We are always looking for ways to improve guest convenience, and this is something we can definitely look into implementing.As for the layout—the distance between the shower rooms and toilets is due to the building’s existing structure and our effort to separate wet and dry areas for everyone’s comfort and hygiene. That said, we understand it may not be the most convenient setup for everyone, and we appreciate your patience and understanding.It means a lot to us that you noticed and acknowledged our team’s effort to keep everything clean and running smoothly. We’re delighted you enjoyed your cozy room and found it good value.We hope to have the opportunity to welcome you back in the future—perhaps in one of our rooms with a window next time!

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience and enjoyed our clean, cozy rooms, the common areas, and the convenient location near the lake and shopping.Your kind words mean a lot to our team. We look forward to welcoming you back on your next visit!Best regards,

Response from Property: Dear Guest, We are delighted to have read your review! You truly are a discerning traveler; your comments "a fantastic choice for solo travel" and "the unexpected separation of wet and dry areas" resonated deeply with us. We understand that for solo travelers, a clean, safe, and cleverly designed space is far more important than a large, spacious area. Your appreciation for the space utilization and shower design reflects our dedication to enhancing the solo travel experience. Your satisfaction makes all our efforts worthwhile. This will always be a safe haven for you on your journeys, and we look forward to seeing you again!

Response from Property: 尊敬的客人，感謝您！“連住半個月”和“體驗感非常不錯”是對我們工作最高、最寶貴的認可。您注意到了保潔阿姨的辛勤和前台的用心，這份理解讓我們倍感温暖。這是我們持續提供優質服務的最大動力。衷心期待您的下次光臨！

Response from Property: 尊敬的客人，您好！非常感謝您如此細緻地分享入住體驗並對我們的衞生狀況、無煙環境及公共浴室設計表示認可，這讓我們團隊的辛勤工作充滿了意義。關於您提到的房間面積和窗户問題，我們非常理解您的感受。為了滿足不同客人的需求，我們確實提供了多種房型。其中，窗户也分為可外開的通風窗和為您所提及的固定景觀窗，主要是出於整體建築設計與安全的綜合考量。我們很抱歉預訂時未能讓您清晰瞭解這一差異。您的反饋非常寶貴，我們已將其記錄並會研究如何在前台或預訂頁面做出更清晰的説明。誠摯期待您的再次光臨，請您下次預訂時直接聯繫前台，我們將非常樂意為您優先安排一間帶有可開啟窗户的房型，相信能為您帶來更舒適的入住體驗。

Response from Property: 萬分感謝您花費如此寶貴的時間，寫下這段詳盡、中肯的點評。 您對我們清潔阿姨、店長以及夜班同事服務的認可，讓我們倍感温暖，尤其是您對解放西路店區位和理解，更是讓我們覺得一切付出都是值得的。我們會將您的表揚第一時間轉達給相關團隊，這是對他們工作最好的激勵！同時，我們必須以最誠懇的態度，就您指出的前台服務與行李寄存問題向您致歉。 您反饋的“撲克臉”服務態度以及行李寄存時未嚴格核對標簽就讓客人自取的情況，這確實是我們管理上的嚴重疏漏，完全不符合我們的服務標準，也絕不應是您應有的體驗。 您説得非常對，對寄存行李負有看管義務是我們最基本的責任，此事關乎客人財產安全，我們絕不容忍任何疏忽。我們已立即採取行動：強化流程： 已對行李寄存和領取流程進行重申培訓，嚴格執行“核對單據、本人確認、員工經辦”的原則，杜絕客人自取。服務覆盤： 已就前台服務意識與溝通技巧組織專項覆盤，確保每一位員工都能以熱情、專業的態度接待賓客。您提出的“週末主題電影放映”等活動的建議也非常有創意，我們已記錄並會認真研討其可行性，努力為客官創造更豐富的入住體驗。再次感謝您的鞭策與包容，是像您這樣的客人幫助我們不斷進步。我們衷心期待您的再次光臨，讓我們有機會為您呈現一個更加完美、安心的入住體驗。祝您一切順心！

Response from Property: 感謝您選擇我們並分享細緻好評！我們酒店位於杭州市中心，緊鄰五號線地鐵站，靠近湖濱銀泰和武林夜市等眾多經典，為您的旅程提供便捷，而您對環境與服務的認可更讓我們充滿動力！願下次相遇時，我們能帶給您更多驚喜！

Response from Property: 親愛的老朋友，您好！讀完您這篇帶着温度的長評，我們整個團隊，從保潔阿姨到前台小夥伴，都感到無比感動和振奮！這絕對是我們今年收到過最棒的“年終總結”。特別感謝您對我們“特別乾淨”和“私隱佈局”（衞生間分設兩邊）的深度認可。這正是我們最為客人着想的細節設計，能得到您這位“住了兩個禮拜”的資深住客的肯定，意義非凡。最讓我們遺憾的是您週末沒能續住成功！這也提醒我們必須優化預訂系統，盡力為我們的長住客人保留好“家”。看到您拿別家（圖三）和我們做的對比，這句“都沒法比”對我們而言，是比任何獎項都重的褒獎。最後，您那句“特別特別推薦”，瞬間讓我們覺得一切努力都值得了！您已經不衹是我們的客人，更是為我們仗義打Call的“代言人”。這份情誼，我們一定銘記在心。您已經把這裏當成了朋友在杭州的“家”，那這個家就會一直為您亮着燈。下次朋友或您自己再來，請務必提前告訴我們，我們定當全力為您安排妥當！祝您一切順利，期待很快再相見！您的一位檸萌朋友 敬上

Response from Property: 尊敬的客人，感謝您對酒店地理位置和環境的高度認可！小檸萌始終致力於為賓客提供便捷的出行體驗，同時精心打造舒適雅緻的環境。您的滿意是我們前進的動力，期待下次再為您帶來難忘的入住體驗！

Response from Property: Hello! Seeing your review, our entire team jumped for joy! 😄 "The best hostel I've ever stayed in"—this is absolutely the review we dreamed of, and we're so grateful for your recognition! The cleanliness, front desk service, private bathroom, and complete disposable supplies you mentioned are all details we worked hard to polish, and we feel it was all worth it to bring you a satisfactory experience! We're especially happy that you like our hair dryer. We feel so accomplished that such a small detail was noticed. We've also taken note of your concerns about soundproofing and the distance from the subway station. Thank you for your tolerance and understanding. We will continue to explore ways to optimize and strive to provide you with an even more perfect experience in the future. Your love is our greatest motivation! We look forward to seeing you again next time, and we'll have a hair dryer and private bathroom ready for you. I wish you a wonderful journey!