Hangzhou Qianjiangwan New Century Grand Hotel

Hangzhou Qianjiangwan New Century Grand Hotel Reviews

Hangzhou Qianjiangwan New Century Grand Hotel

Binpu Road and Fanghua Lane intersection, Binjiang District, Hangzhou, Zhejiang, ChinaView Hotel Details
Hangzhou Qianjiangwan New Century Grand Hotel
Hangzhou Qianjiangwan New Century Grand HotelHangzhou Qianjiangwan New Century Grand HotelHangzhou Qianjiangwan New Century Grand Hotel
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Hangzhou Qianjiangwan New Century Grand Hotel Guest Reviews

4.7/5
Outstanding
1732 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(1732)
Positive reviews(1697)
Reviews with photos/video(293)
Friendly front desk staff(296)
Delicious breakfast(248)
Fantastic river view(136)
Easy to get around(134)
Many amenities(89)
Convenient for shopping(85)
Close to metro(71)
Would stay again(45)
Negative reviews(35)
Guest User
Queen Room With River View
Stayed in Sep 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Oct 11, 2024
服务:This is the second time to stay in this hotel, and the experience is even better than the first time. Jeff, the front desk service staff, not only helped me carry my luggage to the room, but also took the initiative to introduce the hotel's various service facilities and various food in the breakfast restaurant. It is verywarm, and indeed it is the famous capital of New Century, which is worthy of trust.
Response from Property: Thank you for your recognition of our hotel, your satisfaction is our greatest praise, we will redouble our efforts to serve every guest, but also look forward to your next stay,the original you have a good life every day.
Guest User
Queen Room With River View
Stayed in Oct 2024
Couples
16 review
2.7/5
Posted on Feb 15, 2025
No staff assisted with luggage on check in and check out. Intermittent loud noise coming from the aircon vent. Staff was not very friendly. Got a strange vibe in the hotel. Would not recommend this hotel.
Response from Property: 首先,感謝您在百忙之中抽空給予我們反饋。對於您在入住杭州錢江灣開元名都酒店期間所經歷的不愉快,我們感到非常抱歉。您的意見對我們來説非常重要,針對您提出的問題,我們會進行反饋加以改正,並加強監督 ,我們深知,一次不理想的體驗可能會影響您對整個酒店的印象,但我們真誠地希望您能給我們一個改正錯誤的機會。我們非常期待您的再次光臨,以便用更好的服務彌補這次給您帶來的不便。同時,如果您有任何進一步的要求或建議,歡迎隨時與我們聯繫。再次為給您造成的不便表示誠摯的歉意,感謝您的理解和寬容!我們承諾將竭盡全力提高服務質量,確保每一位客人都能享受到舒適愉快的住宿體驗。祝您身體健康,萬事順心!
Guest User
New Century Twin Room
Stayed in Sep 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Very good hotel, the stay experience is satisfactory, the front desk Jeff excellent service, Datang is very grand and tall, rich breakfast, beautiful river view, trustworthy.
Response from Property: Hello valued guests, thank you for choosing us. Every need of our guests is our sincere effort. We will work harder to achieve a five-star standard and look forward to serving you better on your next trip.
Guest User
New Century Twin Room
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Apr 16, 2024
A brand new hotel that locate next to a subway station and a shopping mall. The managers and the people in the front desk are very friendly and helpful.. The breakfast is very good and has a lot of variety to choose from.
Response from Property: Thank you for choosing our Qianjiangwan New Century Grand Hotel. It is a great honor to serve you. The hotel adheres to the spirit of "customer satisfaction as the center" and creates a "home away from home" for every customer. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
2-bed Room With River View
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very satisfied with a stay, the front desk Jeff service is very good, see thebeautiful river view, delicious reakfast, come again next time
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel, everything we do is only to bring a different vacation experience to every guest, we are really very moved to see your satisfaction and affirmation, we will continue to work hard, always ready, welcome you back at any time.
Xian
Kaiyuan King Room
Stayed in Jul 2024
Business travellers
24 review
5.0/5
Outstanding
Posted on Aug 13, 2024
good hotel and nice place
Response from Property: 感謝您的讚賞,我們會繼續以卓越的服務和舒適的住宿體驗為您的旅程添色,期待您的再次光臨。
Guest User
Queen Room With River View
Stayed in Feb 2025
Business travellers
6 review
5.0/5
Outstanding
Posted on Mar 13, 2025
The room has a view of Qiantang River. When you sit down to rest and open the curtains, you can see the setting sun shining on the river. It makes you feel quite relaxed. Nini at the front desk is also very enthusiastic and helped to upgrade the room. Overall it is good and I will come again next time.
Original TextTranslated by Google
Response from Property: 贈人玫瑰,手有餘香,您的滿意是對我們最大的鼓勵~沒有什麼比您的一句滿意來的更有力量~期待和可愛的您再次相遇~
Guest User
New Century Twin Room
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 10, 2025
The front desk staff is friendly and helpful. We are very satisfied with our stay. The breakfast is delicious and varied. The river view room is very nice. Recommended.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着,歡迎您隨時回來。
Guest User
Kaiyuan King Room
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Nini at the front desk provided warm and thoughtful service. The hotel was clean and hygienic. I was very satisfied with my stay. I am very happy and will come again next time.
Original TextTranslated by Google
Response from Property: In this troubled world, it is our great honor to be a touch of warmth in your journey. Your satisfaction is the driving force for us to move forward. I look forward to sharing more beautiful moments of life with you in the days to come.
Guest User
Queen Room With River View
Stayed in Feb 2025
Business travellers
17 review
5.0/5
Outstanding
Posted on Mar 8, 2025
The check-in experience is very good. The decoration style of the hotel is unique. The gym equipment is new and complete, and the swimming pool water is clear. The breakfast in the restaurant is delicious and tasty. The front desk clerk Nini is even better. She helped a lot and upgraded the room. It's so comfortable to live here!
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 很高興您在酒店和您的朋友們度過了一個美好的假期,您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡 迎您再次光臨!
Guest User
Kaiyuan King Room
Stayed in Feb 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 7, 2025
I love the river view outside the window. The breakfast is also very rich. The room is very clean and smart. There is a shopping mall next door. There is a Global Shopping and Hema on the first floor. Don't worry if you can't bring all the babies. It is very convenient to eat. There are local Hangzhou dishes on the fourth floor of the mall. Metro Line 6 goes directly to the hotel. Xiao Wang at the front desk is really great. He recommended travel routes and places for children to play for me. Highly recommended 👍
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Family-friendly Suite
Stayed in Feb 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Hygiene: OK! Facilities: Good! Environment: The window is the Huangpu River! Nice scenery! Service: The staff is very nice! Hygiene: The breakfast is just average! The table is not cleaned up properly! Management needs to be strengthened!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着,歡迎您隨時回來。
Guest User
Kaiyuan King Room
Stayed in Jan 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Nini at the front desk was very enthusiastic and provided smiling service throughout the whole process. The hotel is right next to the Qiantang River. The hotel is clean and tidy. The stay is very comfortable. I am very satisfied with this stay. The breakfast is also good. Recommended
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Qianjiangwan New Century Grand Hotel! Your words "good service" are like a warm current in winter, warming our hearts. The river view room you chose offers a panoramic view of the Qiantang River. The dusk by the Qiantang River is a beautiful and poetic scene. Thank you for your encouragement and we look forward to seeing you again!
Guest User
New Century Twin Room
Stayed in Jan 2025
Business travellers
24 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Nini at the front desk was very welcoming and helped to upgrade the room. The hotel's river view room is very good. It is located 200 meters from the subway station and next to the shopping mall. It is convenient for travel. Recommended
Original TextTranslated by Google
Response from Property: 感謝您對我們酒店的讚美,我們將繼續攜手打造更加舒適的環境和更優質的服務,為您提供完美的住宿體驗。
Guest User
Deluxe River-view Queen Room
Stayed in Jan 2025
Business travellers
8 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel staff are very enthusiastic, especially Nini at the front desk. She is very enthusiastic and helps to arrange a room on a high floor. I have stayed there many times. The hotel is next to Kaiyuan Plaza. It is very convenient for food, accommodation and transportation. I am very satisfied with my stay. The hotel breakfast is also very good. The view of the first-line river view room is also very beautiful. Recommended
Original TextTranslated by Google
Response from Property: 為每一位入住我們酒店的客人提供舒適、優越的環境和服務是我們的職責,我們會更加努力噠!再次相約。