HARUNOYA

You can tell this hotel is run with a lot of care. The rooms are spacious and comfortable, the facilities are eco-friendly, and there are many thoughtful small touches in the design. The service is attentive and meticulous, and the garden is quiet and pleasant, perfect for a short getaway.

Facilities: Separate indoor and outdoor hot spring pools for men and women, with private hot spring facilities in the rooms. Hygiene: Clean and tidy. Ambiance: Japanese style. Service: The staff were very enthusiastic and attentive. After checking in, they patiently introduced the hotel's facilities and various activities, proactively helped add an extra bed for the child, and even provided a souvenir. There are several hot spring pools both indoors and outdoors. After a soak, you can enjoy self-service iced milk, snacks, and fruits. In the evening, Oden is also available. The Chinese-style spa massage technique was very professional, and the dinner tasted good with generous portions. A children's meal was also provided. It's a great place for a family vacation to relax.

Our experience was absolutely fantastic, very comfortable and clean, and the service was excellent. We're very satisfied, and our child loved it too!

With the kids on holiday, I brought the family to experience this hot spring hotel that I've had saved for a long time. The butler-style service is very thoughtful. There are private and public hot springs, and plenty of food, drinks, and entertainment, plus organized activities every evening. The rooms all have underfloor heating throughout. All in all, the experience was superb!

First off, the decor here is clearly well thought out and a significant investment was made. Just based on the hardware alone, the room rate is justified. However, there are definitely noticeable management issues. Let's start with cleanliness. Right after check-in, the cushions on all the seats in the common area were covered in stains, cookie crumbs, and spilled drinks. By the time I checked out, these cushions had all been removed, leaving only wooden sofas on a cold day. This suggests there are no spare cushions for cleaning. The same problem applies to the fabric cushions in the courtyard; they get completely soaked with even a little rain and are never replaced, making the courtyard unusable for relaxation. Moving to the room, the soaking tub is made of wood. While it's true that this material is difficult to maintain, if you choose to use it, there should be a maintenance plan. Instead, the tub was moldy and constantly emitting a sour smell. Finally, in the massage room, there were large clumps of dust floating under the massage bed, which I pointed out to the masseuse at the time. Next, the equipment. I'm not sure if all rooms have this issue or if mine was just near some outdoor machinery, but there was a resonant humming sound throughout my stay. I ended up having to ask the hotel for earplugs in the middle of the night. On the positive side, the hotel's public hot springs and breakfast are commendable. Upon check-in, there were also plenty of thoughtful touches. While everyone has different preferences and many might not appreciate this 'emotional value,' it does show that the establishment aims to do well. My main reason for saying all this is that the hotel has clearly invested a lot in its renovation, and it would be a shame for it to decline due to poor management.

Excellent resort! The service, hygiene, and activity arrangements were all perfectly handled. The omakase dinner for our family of three was 1200, and we were all very full. The hot springs were also very comfortable, and the ice cream was delicious! 😋