Guanhu Hotel (Hangzhou West Lake Hefang Street) Reviews
Guanhu Hotel (Hangzhou West Lake Hefang Street)
Unit 3, No.8 Shiwukui Lane, Shangcheng District, Hangzhou, Zhejiang, 310002, ChinaView Hotel Details
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Guest Reviews of Guanhu Hotel (Hangzhou West Lake Hefang Street)
8.8/10
581 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.5
Service9.2
Cleanliness8.8
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All reviews(581)
Positive reviews(533)
Reviews with photos/video(191)
Convenient location(127)
Easy to get around(62)
Close to scenic area(62)
Friendly front desk staff(56)
Great value for money(54)
Would stay again(16)
Average sound insulation(14)
Many dining options(8)
Negative reviews(48)
Guest User
Discount Single Room
Stayed in Sep 2025
Solo traveller
4 review
5.0/10
Posted on Nov 1, 2025
They don’t change and clean well. Until I noticed the blanket and sheet after 4 nights and told them to change.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anonymous User
Discount Single Room
Stayed in Mar 2025
Solo traveller
18 review
8.5/10
Very Good
Posted on Apr 6, 2025
Cheap and basic hotel with great location and friendly staff. For the price its good value for money.
Response from Property: Dear guest, hello! Thank you very much for your praise and recognition! We have always insisted on providing value-for-money personalized services to every guest who stays in our hotel. From the moment you check in, we strive to provide every guest who comes to our hotel with a value-for-money stay experience in every service detail, so that every guest can feel satisfied and considerate service. Looking forward to meeting you again!
astryds
Premium Double Bed Room With High-Definition Mobile Screen Projection
Stayed in Sep 2025
Travelling with friends
22 review
6.0/10
Posted on Oct 20, 2025
Not the same as the pictures, not clean, with a lot of dust and i thogh people were actually living in the rooms
Response from Property: 親愛的客人您好, 感謝您下榻杭州西湖觀湖酒店,酒店位於南宋皇城鼓樓景點美食街附近,毗鄰西湖景區與吳山風景區,步行至南宋御街與河坊街約5分鐘,附近特色小吃休閑娛樂配套設施一應俱全。酒店地理位置優越,緊挨着杭州著名景點鼓樓。我們會持續為客人提供更加温情的在店服務,小觀也誠摯的歡迎您與家人朋友再次光臨來住。
Guest User
Double Room
Stayed in Jul 2025
Solo traveller
9 review
9.0/10
Great
Posted on Aug 10, 2025
Great location. Right next to the pedestrian street and easy to get to attractions around the west lake. The room is a bit worn from time, but it is clean and a good price for the area.
Response from Property: 親愛的客人您好!首先非常感謝您在百忙之中抽出寶貴的時間對我們酒店進行評價,金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,酒店在行業中那麼的平平無奇,卻能聽到那麼多誇獎與讚美,着實讓我們心裏樂開了花,酒店的位置毋庸置疑,附近的景點好幾個,比如,鼓樓,南宋御街,美食街,城隍閣,胡雪巖故居,德壽宮博物館等等,於每一位客人相遇,我們會倍加珍惜,美好而又温暖的東西總是會在記憶深處,希望觀湖酒店會是您記憶永遠的暖,期盼與您的下次相見!祝:安好!
Guest User
Discount Single Room
Stayed in Sep 2025
Solo traveller
5 review
8.5/10
Very Good
Posted on Oct 19, 2025
Perfect for one night in Hangzhou if you just want to sleep and then go
Response from Property: 親愛的客人您好, 感謝您下榻杭州西湖觀湖酒店,酒店位於南宋皇城鼓樓景點美食街附近,毗鄰西湖景區與吳山風景區,步行至南宋御街與河坊街約5分鐘,附近特色小吃休閑娛樂配套設施一應俱全。酒店地理位置優越,緊挨着杭州著名景點鼓樓。我們會持續為客人提供更加温情的在店服務,小觀也誠摯的歡迎您與家人朋友再次光臨來住。
Guest User
Sunshine Double Room
Stayed in Jun 2025
Business traveller
3 review
7.0/10
Posted on Aug 8, 2025
The room was small, cramped, damp, and not clean, but the owner provided good service.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們觀湖酒店並分享您的入住感受!賓客在住期間遇到相關問題可及時反映到前台,酒店24小時全天候有人值班,我們會第一時間儘可能的幫您解決問題,我們酒店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Andrew P.
Discount Double Room
Stayed in Mar 2025
Couple
3 review
6.5/10
Posted on Apr 6, 2025
Our room was pretty old and not too clean. The bathroom definitely needs some renovation work.
The walls are super thin, so it can be very noisy over night. You can hear literally everything. From the elevator to the other rooms conversations. I wouldn’t recommend it if you’re a light sleeper.
On the other side, the staff is nice and the location is very good, super close to Hefang Street.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們觀湖酒店並分享您的入住感受!賓客在住期間遇到相關問題可及時反映到前台,酒店24小時全天候有人值班,我們會第一時間儘可能的幫您解決問題,我們酒店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Guest User
Discount Single Room
Stayed in Sep 2024
Solo traveller
7 review
10/10
Outstanding
Posted on Oct 28, 2024
Great! Locations is perfect and staff is very nice. Full of nice restaurants
Response from Property: Dear guest, hello! Thank you very much for your praise and recognition! We have always insisted on providing value-for-money personalized services to every guest who stays in our hotel. From the moment you check in, we strive to provide every guest who comes to our hotel with a value-for-money stay experience in every service detail, so that every guest can feel satisfied and considerate service. Looking forward to meeting you again!
alskk
Discount Single Room
Stayed in Nov 2024
Solo traveller
4 review
8.0/10
Very Good
Posted on Dec 28, 2024
Location at drum tower best to walking street.
Economic price on net.
Response from Property: Dear guests, thank you for staying at Hangzhou West Lake Guanhu Hotel. The hotel is located near the Southern Song Dynasty Imperial City Drum Tower Scenic Spot Food Street, adjacent to the West Lake Scenic Area and Wushan Scenic Area. It takes about 5 minutes to walk to the Southern Song Dynasty Imperial Street and Hefang Street. There are all kinds of special snacks, leisure and entertainment facilities nearby. The hotel has a superior geographical location and is close to the famous Drum Tower in Hangzhou. We will continue to provide guests with more warm in-store services, and Xiaoguan sincerely welcomes you and your family and friends to stay again.
Guest User
Double Room
Stayed in May 2024
Travelling with friends
15 review
10/10
Outstanding
Posted on Jul 22, 2024
Not bad!
Response from Property: Hello, dear guests! Thank you very much for your praise and recognition! We have always insisted on providing value-for-money personalized services to every guest who stays in our hotel. From the moment you check in, we strive to provide every guest who comes to our hotel with a great value stay experience in every service detail, so that every guest can feel satisfied and considerate service. Looking forward to seeing you again!
Guest User
Double Room
Stayed in Feb 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Mar 24, 2025
Very friendly staff here :)
Response from Property: 親愛的客人您好!首先非常感謝您在百忙之中抽出寶貴的時間對我們酒店進行評價,金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,酒店在行業中那麼的平平無奇,卻能聽到那麼多誇獎與讚美,着實讓我們心裏樂開了花,酒店的位置毋庸置疑,附近的景點好幾個,比如,鼓樓,南宋御街,美食街,城隍閣,胡雪巖故居,德壽宮博物館等等,於每一位客人相遇,我們會倍加珍惜,美好而又温暖的東西總是會在記憶深處,希望觀湖酒店會是您記憶永遠的暖,期盼與您的下次相見!祝:安好!
Rofique Islam
Comfy Family Room
Stayed in Oct 2025
Booked for others
3 review
10/10
Outstanding
Posted on Nov 4, 2025
Nice Place
Response from Property: 親愛的客人您好, 感謝您下榻杭州西湖觀湖酒店,酒店位於南宋皇城鼓樓景點美食街附近,毗鄰西湖景區與吳山風景區,步行至南宋御街與河坊街約5分鐘,附近特色小吃休閑娛樂配套設施一應俱全。酒店地理位置優越,緊挨着杭州著名景點鼓樓。我們會持續為客人提供更加温情的在店服務,小觀也誠摯的歡迎您與家人朋友再次光臨來住。
Guest User
Discount Double Room
Stayed in Jul 2024
Family
7 review
7.5/10
Posted on Aug 27, 2024
Expensive for the price old hotel
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們觀湖酒店並分享您的入住感受!賓客在住期間遇到相關問題可及時反映到前台,酒店24小時全天候有人值班,我們會第一時間儘可能的幫您解決問題,我們酒店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Guest User
Double Room
Stayed in Apr 2025
Solo traveller
39 review
10/10
Outstanding
Posted on May 29, 2025
Nice stay
Response from Property: 親愛的客人您好!非常感謝您的好評和認可!我們一直以來都堅持為每一位入住的客人提供物超所值的個性化服務,從您辦理入住手續的那一刻起,我們都努力在每一個服務細節上給每一位來到咱家的客人體驗超值的入住享受,務求讓每一位客人能感受到滿意、貼心的服務。期待與您再次相遇!
M414836****
Double Room
Stayed in May 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jun 20, 2025
Ensure that the room is clean, tidy, fully equipped and in working order, and provide comfortable bedding and good toiletries. Create theme rooms based on the characteristics of scenic spots, such as setting up ocean-themed rooms at seaside attractions to give tourists a unique accommodation experience.
Understand tourists' needs and provide customized services
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our Guanhu Hotel and sharing your stay experience! Guests can report any related problems encountered during their stay to the front desk in a timely manner. The hotel is staffed 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again!