No.24 Jiuxi Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Guest Reviews of Elegant·Mengxi Villa
9.2/10
Very Good
742 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.0
Service9.3
Cleanliness9.1
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All reviews(742)
Positive reviews(710)
Reviews with photos/video(286)
Classy environment(232)
Loved the view(122)
Close to scenic area(69)
Friendly front desk staff(56)
(49)
Excellent afternoon tea(45)
Perfect for kids(31)
Relaxing hot springs(20)
Negative reviews(32)
Anonymous User
Elegant Room (Double Bed)
Stayed in Jul 2024
Couples
15 review
8.5/10
Very Good
Posted on Jul 22, 2024
Nice hotel for a couple of days.
The hotel is very quiet, rooms are clean and spacious.
6/7
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be the perfect spot for a couple's getaway. Your satisfaction is our top priority, and we strive to offer a serene, clean, and spacious environment for all our guests. It's heartening to know that we've achieved that for you. We look forward to welcoming you back again soon and creating even more memorable moments together!
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Guest User
Elegant Room (Double Bed)
Stayed in May 2024
Solo travellers
14 review
9.5/10
Amazing
Posted on May 12, 2024
The location is perfect for short and long hikes. The territory is green and well maintained. In rainy season I would recommend a room with a balcony, because it is very humid in the mountains and good ventilation is required. I really like an electric fireplace in the room.
Response from Property: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our location for hiking and appreciate the well-maintained green surroundings. We agree that balcony rooms are ideal for ventilation during rainy seasons, and we'll take your advice into account. The electric fireplace in the room is a hit, and we're glad you like it. We strive to provide a cozy stay, and look forward to welcoming you back soon!
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Heiko
Suite - 2-Bedroom, With View
Stayed in Sep 2024
Family
13 review
9.5/10
Amazing
Posted on Oct 1, 2024
Thx for good service and also for the flower 🌹
Response from Property: Dear foreign guest, thank you very much for your high praise of our service! Your satisfaction is our greatest motivation. The flowers you presented are like a ray of sunshine, warming the hearts of each of our staff. We will continue to work hard to maintain this high-standard service quality and look forward to your next visit! Thank you again for your recognition and support.
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Luciana Angela Lima
Elegant Room (Double Bed)
Stayed in Sep 2023
Couples
3 review
10.0/10
Outstanding
Posted on Sep 14, 2023
Everything perfect! We stayed 2 nights and I would stay longer if I could. Clean enough and very helpful staff.
Also easy to order food and drink online.
Response from Property: Thank you very much for your recognition and love of the hotel, looking forward to your visit again
Liven
Guestroom - Mountain-View (Soaking Tub)
Stayed in Sep 2024
Couples
4 review
10.0/10
Outstanding
Posted on Nov 24, 2024
Amazing place to stay
Response from Property: Dear guest, We are overjoyed to receive your "Amazing place to stay" review and 5-star rating! Your kind words are like a warm sunbeam, brightening our day and making all our efforts feel truly worthwhile. We're committed to providing top-notch service and a wonderful experience. We can't wait to welcome you back for another memorable stay.
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Guest User
Guestroom - Mountain-View (Soaking Tub)
Stayed in Feb 2023
Couples
9 review
10.0/10
Outstanding
Posted on Apr 4, 2023
Great little hide away hotel for a couple's weekend. Loved the hottub! Loved the view from the balcony. Loved the hiking trails all around the hotel. Great romantic spot for a couple.
Response from Property: Thank you for your comments and I look forward to seeing you again.
Dagongburubaitan
Guestroom - Mountain-View (Double Bed)
Stayed in Apr 2025
Family
8 review
9.7/10
Amazing
Posted on Apr 29, 2025
It is very close to Jiuxi Shibajian, right inside, and you can take a shuttle bus. It is very comfortable to walk to Jiuxi Yanshu in the morning. The environment of the villa is very good, the service is also very good, the room is also very large, and the room type is upgraded for free. There are not many varieties of breakfast, but the taste is OK. The only shortcoming is the pool. There will be noise when the water is used in the room downstairs or upstairs, which is a bit noisy in the morning and evening.
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Guest User
Elegant Room (Double Bed)
Stayed in Apr 2025
Family
41 review
10.0/10
Outstanding
Posted on Apr 28, 2025
I come to Hangzhou several times a year, but this hotel is my first time to try it. The experience is good. The location is excellent. It is located in the Jiuxi Shibajian scenic area, on the mountain, and feels like a paradise. The room is also very comfortable and clean. There is a butler service, which will carry the suitcase to the room and meet all your needs. There is also afternoon tea. It feels great to sit in the middle of the mountain and enjoy afternoon tea! The hotel also has travel photography. After making an appointment, the photographer came to the hotel to take pictures. Xiaojie, who took pictures for us, is very good. In short, I will stay in this hotel again and recommend it to my friends.
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6/8
Response from Property: 尊敬的賓客您好,承蒙您的厚愛,願我們貼心的入住服務讓您感受到家的温暖,温馨的住宿環境和豐盛的早餐,願您有超值的享受!希望您能一如既往地喜歡雅緻夢溪山莊酒店,也希望夢溪山莊會是您旅途上一道美麗的風景,期待與您的再次相遇。
Guest User
Guestroom - Mountain-View (Double Bed)
Stayed in Apr 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The hotel is located in the Jiuxi Shibajian scenic area, with greenery covering the sun and everything lush! Climb up the stairs and look out from a high place, with green eyes and fragrance all over the nose! Just a few minutes' walk away, you can see the gurgling stream and the reflection of green trees. It is a great place for hiking! The hotel staff is very considerate and thoughtful, and the travel photographer Xiaojie is professional and patient. Overall, the experience is great! Will come again!
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6/7
Response from Property: 尊敬的賓客您好,不同的地方,不同的風景,不同的事,讓我們感悟了不同的人生...美豪酒店一直在旅行,一直在旅行中尋找一場美麗的遇見,能夠陪我們經歷一段特有的記憶……美豪酒店的小夥伴非常榮幸遇到您,也很開心的陪您在杭州個城市有這麼一份温暖的記憶,親愛的賓客,記得常回家看看哦~祝您生活幸福。
Guest User
Elegant Room (Double Bed)
Stayed in Mar 2025
Family
12 review
10.0/10
Outstanding
Posted on Mar 23, 2025
The hotel is built on the mountain, a more exquisite garden hotel. Although it is a bit tiring to walk up the steps after hiking, the children like it very much. There is a stone mountain wall at the door of the room, which is quite interesting. There are no mosquitoes in this season. The room is very large, and the bathtub is also very large. It is very comfortable to take a shower and wash away the fatigue of the day. The room has a projection TV, sofa area, and bay window. The design is simple and clean. The bed is relatively soft. It is very comfortable to stay here. It is very pleasant to bask in the sun, chat and enjoy the scenery on the balcony.
The breakfast category is not particularly rich, but it has everything it should have, and the dining environment is also very comfortable. Overall, it is a very suitable place for leisure and vacation. It is also suitable for bringing children. Gifts were given when checking out, which is very thoughtful. The service response is very timely. The hotel is in the scenic area. You can take a taxi and report the license plate number, and the car can drive to the hotel. It is very convenient. Of course, Jiuxi is really congested on weekends.
Overall, I am very satisfied and exceeded my expectations.
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Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,不同的地方,不同的風景,不同的事,讓我們感悟了不同的人生...美豪酒店一直在旅行,一直在旅行中尋找一場美麗的遇見,能夠陪我們經歷一段特有的記憶……美豪酒店的小夥伴非常榮幸遇到您,也很開心的陪您在杭州個城市有這麼一份温暖的記憶,親愛的賓客,記得常回家看看哦~祝您生活幸福。
Guest User
Guestroom - Mountain-View (2 Beds)
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on Mar 17, 2025
The hotel is generally ok, the service attitude is good, the air conditioner did not work when we checked in, we found the service staff in time and they immediately helped us change the room. The breakfast and the afternoon tea were not good, there was nothing to eat.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇我們酒店並分享寶貴評價!能得到您對服務態度的認可,我們由衷感激,及時解決問題是我們的職責所在。關於空調問題給您帶來不便,深表歉意。針對早餐和下午茶的不足,我們已記錄並會優化餐食種類與品質。後續會豐富菜品,引入特色美食,提升食材新鮮度。期待再次為您服務,定讓您全方位滿意!
Guest User
Guestroom - Mountain-View (2 Beds)
Stayed in Jan 2025
Family
7 review
9.5/10
Amazing
Posted on Jan 13, 2025
It has been 5 years since I last came to the hotel. This time I came to Hangzhou, I still chose Mengxi.
Because it was a family trip, we chose a twin bed, but because of the cold weather, the room temperature could not rise. The hotel front desk was very warm to help us coordinate the room. I would like to express my gratitude.
In addition, the front desk lady assisted us in registering the license plate before check-in, and the housekeeper gave us 18 seeds from Lingyin Temple before leaving. During the period, the hotel's cats and dogs were particularly likable, making us feel at home.
We should choose Mengxi again next time
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Original TextTranslated by Google
Response from Property: Dear guests: Your satisfaction makes us extremely happy; your recommendation makes us feel honored. Meihao, which is excellent in all aspects, can win your kindness. We know that only with unremitting efforts can we do better.
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Guest User
Guestroom - Mountain-View (Soaking Tub)
Stayed in Dec 2024
Travel with friends
5 review
4.7/10
Posted on Jan 2, 2025
No one greeted me. I found the front desk by myself after I arrived at the hotel. The receptionist came slowly. The screen projection was useless. I could not project the screen. I could only watch the existing TV. Since I could not project the screen, it should have been clearly stated at the beginning. I only found out that I could only watch TV after I checked in. There was dirt on the pillow. The light blocking performance of the curtains was average. I was woken up by the light in the morning. The dog outside was barking early in the morning. It was very noisy.
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Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the unpleasant experience you have experienced. We have rectified the problems and improved the quality of reception services. Regarding the screen projection issue, we will check the equipment in a timely manner and improve related issues. We have replaced dirty pillows and enhanced our cleaning process. We will further optimize the shading properties to avoid disturbing guests' rest. Once again, we sincerely apologize for the inconvenience and look forward to having the opportunity to make up for this mistake and provide you with a better stay experience.
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Tinysensen
Elegant Room (Double Bed)
Stayed in Dec 2024
Family
3 review
10.0/10
Outstanding
Posted on Dec 11, 2024
Facilities: Very good in every aspect,
Service: Xiaotang at the front desk also helped to upgrade, recommended
Original TextTranslated by Google
6/11
Response from Property: 尊敬的客人,看到您的五星評價,滿心歡喜!很高興我們的服務能讓您滿意,為您升級房型是我們的一點小心意,希望給您帶來更多驚喜與舒適。您的推薦是我們前行的動力,期待再次為您打造超棒的入住體驗,願您生活常温暖,日子總温柔!
21shijidulinvxing
Guestroom - Mountain-View (2 Beds)
Stayed in Dec 2024
Family
18 review
10.0/10
Outstanding
Posted on Dec 20, 2024
A homestay in the mountains, in Jiuxi. You can walk in the scenic area when you go out. The room is 80 square meters. The original twin bed was upgraded to a suite at 1980/night due to air conditioning maintenance. The service is very good. I would recommend it!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments! Your recognition makes us very happy. It is our unremitting pursuit to add comfort and surprise to your journey. The hotel is located in a scenic area, surrounded by beautiful scenery. Upgrading your room is our little thought. We look forward to your visit again and continue to witness our growth and progress!