No.503 Fengqi Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Guest Reviews of Atour Hotel (Hangzhou West Lake)
9.4/10
Outstanding
1899 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(1899)
Positive reviews(1861)
Reviews with photos/video(181)
Delicious breakfast(206)
Friendly front desk staff(189)
Easy to get around(177)
Convenient for shopping(132)
Convenient parking(60)
Close to metro(59)
Perfect for business trips(35)
Good Internet(12)
Negative reviews(38)
Guest User
Elegant Double Room
Stayed in May 2025
Business traveller
8 review
8.5/10
Very Good
Posted on Jun 21, 2025
Great location for shopping and visiting the West Lake. But amenities and breakfast can be improved. Not enough washing machines.
Response from Property: 親愛噠朵粉,沒能照顧好您,這是朵兒的過失,朵兒感到慚愧,向您表示真誠的歉意!您的反饋是我們最寶貴的財富,朵兒一定盡全力馬上改進的,也懇請小主能再給朵兒一次機會,讓朵兒有所彌補,希望為您創造更多的美好哦~
Guest User
Executive Room (2 Beds)
Stayed in Apr 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on May 23, 2025
Very convenient and very near local scenic place.
Walk near wulin night market.Provides laundry room. Clean and very fast service.
Response from Property: Duoer is very excited to receive your praise. Duoer feels that the best trip is to find a long-lost feeling in Atour. Among thousands of people, Duoer is glad to meet you, because there will be new encounters only if you miss them. Fate is just right. Because of professionalism, Duoer is also growing, hoping to provide more perfect service to guests. You will not only have a sweet sleep, the leisure of tea and books in the afternoon, but also a little surprise and touch brought by Duoer, a shallow look back at time, and a warm feeling for the soul. Duoer looks forward to your next stay.
Gastroteur
Jimu Twin Room
Stayed in Apr 2025
Family
33 review
10/10
Outstanding
Posted on May 25, 2025
The location of the hotel is perfect, just beside the night market. Parking lot is walking distance, but not adjacent to the hotel. At night it is always full, but hotel staff help you to take the car and park for you. If you dont mind, it is good.
Response from Property: Wow, seeing your comments, we are so happy that we burst into tears. Your affirmation is our motivation to keep working hard. We hope that now and in the future we can always make you so satisfied and give you a warm feeling. Unfortunately, the good times are always so short. We look forward to a better meeting with you next time. May we give you different surprises every time!
Guest User
Jimu Twin Room
Stayed in Feb 2025
Family
16 review
10/10
Outstanding
Posted on Apr 16, 2025
Provide free laundry services, provided free supper but not nice, very convenient. Downstairs is the night market. Love this location very much. Room is not as big as we thought
Response from Property: 親愛的朵友,很感謝您百忙之中來和朵兒分享您的感受。熱情,好客,温暖,是我們亞朵人的待客之道。舒適,靜謐,人文 是亞朵的獨有風格,住亞朵,品亞朵,賞亞朵,希望您在每一家亞朵都有不期而遇的温暖,在期盼着您的到來。朵兒家地處武林夜市 西湖邊,周邊有斷橋 雷峯塔 靈隱寺 武林夜市等遊玩地方。歡迎您再次回來~~
Monsicha
Elegant Double Room
Stayed in Oct 2024
Business traveller
2 review
10/10
Outstanding
Posted on Nov 28, 2024
The room is very large and also cleaness. The breakfast is also awesome.
Response from Property: Enjoy the West Lake within reach and taste the paradise on earth! Thank you very much for your recognition and recommendation of our location, service and facilities! We have been committed to providing the best service and comfortable experience for every guest. The hotel is in a prime location and conveniently located, close to the West Lake and Longxiang Bridge bus station (direct bus to Lingyin Temple), allowing you to easily explore the beauty of Hangzhou. In addition, there are abundant dining options around, allowing you to enjoy the fun of food during your trip. We are glad that you are satisfied with this. Our hotel is not only attentive to hygiene and service, but also strives for perfection in facilities. The room is equipped with high-quality bedding to ensure you have a comfortable sleeping experience. We also provide guests with a variety of amenities to make your stay more convenient and enjoyable. Thank you especially for your recognition of the high-end amenities we provide. We always pay attention to details and strive to provide guests with the best accommodation experience. We are also particularly happy that you are satisfied with our attention to details, such as the sunshade umbrellas provided. These small details are all to make your stay more comfortable and convenient. Enjoying breakfast on the top floor in the morning, overlooking the beautiful West Lake, is indeed one of our major features. We hope that every guest can feel the beauty and tranquility of Hangzhou while enjoying the food. Thank you again for your recognition and recommendation!
Anonymous User
Superior Family Room
Stayed in Aug 2024
Family
3 review
10/10
Outstanding
Posted on Sep 25, 2024
Strategic location near to the metro station and night market. 5 mins walking distance to the Xihu. Great breakfast provided in the hotel. And I personally like the free laundry service very much! 😜
Response from Property: Enjoy the West Lake within reach and taste the paradise on earth! Thank you very much for your recognition and recommendation of our location, service and facilities! We have been committed to providing the best service and comfortable experience for every guest. The hotel is conveniently located and close to the West Lake and Longxiang Bridge Bus Station (direct bus to Lingyin Temple), so you can easily explore the beauty of Hangzhou. In addition, there are abundant dining options around, so you can enjoy the fun of food during your trip. We are glad that you are satisfied with this. Our hotel is not only attentive to hygiene and service, but also strives for perfection in facilities. The room is equipped with high-quality bedding to ensure you have a comfortable sleeping experience. We also provide guests with a variety of amenities to make your stay more convenient and enjoyable. Thank you especially for your recognition of the high-end amenities we provide, including Dyson hair dryers and smart toilets. We always pay attention to details and strive to provide guests with the best accommodation experience. We are also particularly happy that you are satisfied with our attention to details, such as the sunshade umbrellas provided. These small details are all to make your stay more comfortable and convenient. Enjoying breakfast on the top floor in the morning, overlooking the beautiful West Lake, is indeed one of our major features. We hope that every guest can feel the beauty and tranquility of Hangzhou while enjoying the food. Thank you again for your recognition and recommendation! We will continue to work hard to provide more guests with quality service and comfortable experience. If you have any suggestions or comments, please feel free to contact us, we will serve you wholeheartedly!
Caroleolh
Twin Room
Stayed in Apr 2025
Travelling with friends
8 review
9.0/10
Great
Posted on May 22, 2025
Good location,staff very helpful and excuse us for late check out!
Response from Property: 親愛噠朵粉,沒能照顧好您,這是朵兒的過失,朵兒感到慚愧,向您表示真誠的歉意!您的反饋是我們最寶貴的財富,朵兒一定盡全力馬上改進的,也懇請小主能再給朵兒一次機會,讓朵兒有所彌補,希望為您創造更多的美好哦~
Winlo
Superior Double Room
Stayed in Feb 2025
Business traveller
13 review
10/10
Outstanding
Posted on Mar 14, 2025
Nearby is the food street. If you love the local food, this hotel is your choice.
Response from Property: 這條評論沒有華麗的語言修飾,卻以平實的真情打動讀者,語言流暢,一氣呵成,心理刻畫和細節描述恰到好處,值得朵兒回味\(^o^)/
Shu Hui
Superior Family Room
Stayed in Oct 2024
Travelling with friends
3 review
7.5/10
Posted on Dec 1, 2024
Stayed 1 night at the hotel. Everything is okay except that there’s only 1 lift and it can take quite some time to go up/down. Check-in was also slower because there’s only 2 staff.
Response from Property: Dear Daduo fans, I failed to take good care of you. This is Daduo's fault. Daduo feels ashamed and sincerely apologizes to you! Your feedback is our most valuable asset. Daduo will do its best to improve immediately. I also implore you to give Daduo another chance so that Daduo can make up for it and hope to create more beautiful things for you~
Guest User
Executive Double Room
Stayed in Oct 2024
Couple
1 review
9.5/10
Amazing
Posted on Nov 17, 2024
Hotel is clean and convenient
Near to the wulin night market and west lake.
Room is muji style and feels more modern den the dated branded hotels near by
Response from Property: Meeting is fate, looking forward to bringing you more warmth in 2024. The hotel rooms are equipped with a natural bare cotton four piece set and a low-temperature mini bar, which not only ensures hygiene and safety, but also allows you to adjust the temperature you want to drink. Maybe you can't sleep because of hunger in the middle of the night, but here are [Good night Dim sum] or [late night Congee] to comfort your lonely stomach. In 2024, let's swim up the dragon and marvel at time.
Gwek Li Evonne
Executive Double Room
Stayed in Oct 2024
Family
2 review
10/10
Outstanding
Posted on Nov 23, 2024
service is good and friendly. Location is nearby noght market and they gave us free room upgrade.
Response from Property: Meeting is fate, and we look forward to bringing you more warmth in 2024. The hotel rooms are equipped with [Natural Cotton Four-piece Set] and [Low-temperature Minibar], which are not only hygienic and safe, but also can adjust the temperature of the drinks you want. You may not be able to fall asleep in the middle of the night because of hunger, and here are [Goodnight Snacks] or [Late-night Porridge] to soothe your lonely stomach. In 2024, let us swim upward and amaze the time.
hullaballoo
Superior Family Room
Stayed in Mar 2024
Travelling with friends
11 review
10/10
Outstanding
Posted on Apr 16, 2024
flexible and helpful staff, the hotel has an unbeatable location near the metro and the west lake. Perfect base for travelling Hangzhou!
Response from Property: Just a few simple words, full of trust, steady happiness, a sense of accomplishment that others can't take away or erase. What Duoer likes is all the words of recognition you typed out when you tapped the keyboard. If you like us, remember to pay attention to us often~ I wish you a happy life! !
JJ5375
Elegant Double Room
Stayed in Sep 2024
Solo traveller
5 review
8.5/10
Very Good
Posted on Oct 11, 2024
Wonderful location as it’s right next to Wulin Night Market , helpful staffs but the hotel is old and dirty. Their night supper is not as great as other Atour hotels I have stayed.
Won’t come back
Response from Property: Hello dear Duo, we apologize for not being able to provide you with a satisfactory stay experience this time. Duo hopes that you will be happy and satisfied. The hotel is located at 503 Fengqi Road, Gongshu District, Hangzhou, with convenient transportation. It is the closest to Exit F of Fengqi Road Subway Station and adjacent to West Lake Scenic Area. On the 3rd floor of the hotel, there is a bamboo residence, public restroom, and leisure waiting area. The hotel also has a free gym and laundry room for you to use. Unfortunately, we were unable to satisfy you, but please believe that we have been working hard to improve and look forward to your next stay!
Kkkkkate
Twin Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 22, 2025
Everything clean and nice, staff is helpful
Response from Property: 哇哇哇,看到您的點評,朵朵們真的是高興到淚奔,您的肯定是我們繼續努力前行的動力,希望現在,以後也一直能讓您這麼滿意,讓您有温馨的感覺,遺憾的是美好的時光總是那麼短暫,期待下一次與您更好的相遇,願朵朵們每一次都給您不一樣的驚喜!
Guest User
Elegant Double Room
Stayed in Aug 2024
Family
3 review
9.5/10
Amazing
Posted on Sep 19, 2024
Hotel location is convenient and around with many local food and walking distance to xi hu.
Response from Property: Enjoy the West Lake within reach and taste the paradise on earth! Thank you very much for your recognition and recommendation of our location, service and facilities! We have been committed to providing the best service and comfortable experience for every guest. The hotel is conveniently located and close to the West Lake and Longxiang Bridge Bus Station (direct bus to Lingyin Temple), so you can easily explore the beauty of Hangzhou. In addition, there are abundant dining options around, so you can enjoy the fun of food during your trip. We are glad that you are satisfied with this. Our hotel is not only attentive to hygiene and service, but also strives for perfection in facilities. The room is equipped with high-quality bedding to ensure you have a comfortable sleeping experience. We also provide guests with a variety of amenities to make your stay more convenient and enjoyable. Thank you especially for your recognition of the high-end amenities we provide, including Dyson hair dryers and smart toilets. We always pay attention to details and strive to provide guests with the best accommodation experience. We are also particularly happy that you are satisfied with our attention to details, such as the sunshade umbrellas provided. These small details are all to make your stay more comfortable and convenient. Enjoying breakfast on the top floor in the morning, overlooking the beautiful West Lake, is indeed one of our major features. We hope that every guest can feel the beauty and tranquility of Hangzhou while enjoying the food. Thank you again for your recognition and recommendation! We will continue to work hard to provide more guests with quality service and comfortable experience. If you have any suggestions or comments, please feel free to contact us, we will serve you wholeheartedly!