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Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1727)
Positive reviews(1676)
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Close to metro(80)
Delicious breakfast(64)
Perfect for business trips(33)
Good views(13)
Negative reviews(51)
Anonymous User
Superior City-view Twin Room
Stayed in Sep 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Oct 30, 2024
Hotel location was very convenient, 30mins cab ride to hotel, very near to metro station and also about 20-30mins walk to 大莲花, 杭州奥体中心体育场, able to see a small section of the stadium from room window. Was there for Hua Chenyu concert. Hotel staff was friendly. Breakfast was simple local type. Room does not have fridge.
Response from Property: Dear guest, hello! Thank you for sharing your stay experience. All the staff of Xiangsheng Xinyi Hotel have been practicing the service concept of "satisfying guests and touching guests" with practical actions. Your satisfaction is our driving force to keep moving forward. All the staff of the hotel sincerely look forward to your visit again and sincerely thank you for your support and love for the hotel!
TaiTai014
Superior City-view Twin Room
Stayed in Sep 2024
Travel with friends
25 review
4.2/5
Very Good
Posted on Oct 19, 2024
Good hotel, location is not bad
The staff doesn't speak English but is friendly and try to help.
The room is specious and designed nicely.
Response from Property: Dear guest, thank you for taking the time to share your accommodation experience with us. We are very happy to see that you affirm and recommend the hotel room, and we are honored to receive your favor. We sincerely look forward to your next visit as pleasant as this time!
Guest User
Superior Double Room
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
good location, clean, and smooth check in
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州祥生馨逸酒店,並對我們酒店給予肯定的評價。您的滿意是我們最大的動力,我們將秉持一貫熱情的服務,期待在不久的將來再次帶給您最優質的入住體驗!
Eileen
Family Suite
Stayed in Nov 2024
Family
3 review
3.5/5
Posted on Jan 9, 2025
The service staff does not smile or welcome us each time we step in. The moment we open the door they will look up and faster look down. During check in the lady that served us was very unfriendly. They offered us free breakfast if we help to do a review we rejected the offer, immediately her attitude got worst.
We booked for 4 paxs but only have 3 paxs set of tow and slippers. I called to request but didn’t come till my second call.
But for location wise it is very close to the train station. And they provide nice hot tea at the lobby for guest.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Sally
Superior City-view Double Room
Stayed in Nov 2024
Business travellers
2 review
3.5/5
Posted on Dec 16, 2024
Quick response and helpful for all support
Response from Property: 尊敬的貴賓,您好!非常感謝您給予的高度評價!您的滿意就是對我們最好的肯定與激勵~我們會更加用心的向每一位客人提供舒適温馨的入住環境。酒店交通便利,距離2號線6號線錢江世紀城E3B出口步行僅250米,距離國際博覽中心7號門步行僅10分鐘,距離奧體中心僅地鐵站一站路,步行約15分鐘,我們極力打造舒適的入住環境和貼心細緻的服務,為您提供最佳的入住體驗~~希望您的每次到來都可以在這裏得到家的温馨~歡迎再次光臨!!
ohsoshanny
Deluxe City-view Twin Room
Stayed in Sep 2023
Family
1 review
4.5/5
Great
Posted on Nov 23, 2023
Very spacious room, quite clean, adequate amenities with hairdryer etc. Only thing to note is no safe and no fridge in room.
Response from Property: Dear customer, thank you for choosing to stay in our hotel. We will report your suggestion about the small refrigerator and safe in your room to the senior management. We welcome you to choose our hotel again for business trip or travel! We sincerely look forward to your visit again!
A.M.K
Superior Double Room
Stayed in Apr 2024
Business travellers
88 review
5.0/5
Outstanding
Posted on May 5, 2024
Room is big and very clean.
Hotel is very near to metro station
Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望杭州馨逸酒店會是您回憶裏最温馨最獨特的那個!常回家看看哦,祝:安好!
yuk yee helen
Deluxe City-view Twin Room
Stayed in Oct 2023
Couples
4 review
4.5/5
Great
Posted on Nov 20, 2023
Room is tidy, clean and quiet. The location is close to 2022 Asian Game spot theatre and convient to visit. But not easy to get taxi and book car.
Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望杭州馨逸酒店會是您回憶裏最温馨最獨特的那個!常回家看看哦,祝:安好!
Ziyu
Superior City-view Twin Room
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 12, 2024
overall was great
Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望杭州馨逸酒店會是您回憶裏最温馨最獨特的那個!常回家看看哦,祝:安好!
Guest User
Deluxe City-view Twin Room
Stayed in Oct 2023
Business travellers
4 review
4.7/5
Amazing
Posted on Dec 2, 2023
The hotel was surprisingly big and clean
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。希望5分好評哦!非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Xihulideyu
Suite With Cards
Stayed in Dec 2024
Other
7 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Family New Year gathering, those who like mahjong specially booked this suite! Have fun together! The room is quite big! The king-size bed is also very big! Comfortable! The floor-to-ceiling windows are also large and bright! You can see the beautiful scenery around! And the sun is full, shining into the room, drinking tea and eating candy while chatting with my mother is very comfortable! Those who love mahjong can play mahjong! Have fun! Miss Wang at the front desk is very considerate. She gave my mother a bath and helped find a stool to sit on for bathing! In addition, the robot is also cute, serving us many times and delivering meals to us!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your accommodation experience with us. We are very happy to see that you affirm and recommend the hotel room, and we are honored to receive your favor. We sincerely look forward to your next visit as pleasant as this time!
Anonymous User
Superior City-view Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The room is nice and you can see the night view outside. It is clean and sanitary. The service is also in place. Every employee is very enthusiastic. The sanitation is cleaned in time. The breakfast is also very good, with different dishes every day, and the catering staff is also very good. Overall, I am very satisfied. I will book this hotel again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您花時間和我們分享您的住宿體驗。非常高興看到您對酒店房間肯定和推薦,非常榮幸也得到了您的青睞。我們真誠的期待您的再次光臨和此次一樣愉悦!
Guest User
Superior City-view Twin Room
Stayed in Nov 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Dec 25, 2024
The hotel is conveniently located near Qianjiang Century City Station. The room is spacious. I would like to thank Xiao Song at the front desk for his enthusiastic and professional service. He also upgraded the room. I will choose this hotel again next time I travel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your accommodation experience with us. We are very happy to see that you affirm and recommend the hotel room, and we are honored to receive your favor. We sincerely look forward to your next visit as pleasant as this time!
Guest User
Superior City-view Twin Room
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on Dec 15, 2024
I booked a room a month in advance and came to Hangzhou to watch the World Badminton Games. It is very close to the Big Lotus, Small Lotus and Big Peanut Stadiums. We watched the game at the Big Peanut Stadium, which is about 1 km away. You can walk or ride a bicycle. When we checked in, Miss Tao at the front desk enthusiastically upgraded our room type and gave us breakfast. In the middle, she immediately helped us solve all kinds of requests for help. I like it 👍👍👍The room is super big, and the dressing mirror at the door gave me the illusion of a suite 😂😂😂Although the breakfast buffet in the restaurant is a simple meal, as long as you can combine it yourself, you can still eat it comfortably. There are freshly cooked wontons, clear soup noodles and fried noodles, fried dough sticks with soy milk, corn juice, purple rice porridge, and white porridge are all very good. The side dishes are also good. Tea eggs and boiled eggs can be taken as needed. Egg fried rice or fried rice noodles can be served with stir-fried vegetables and fried peanuts, and the side dishes of dried tofu and bean curd are all good. Cherry tomatoes and red grapes are all fresh. There are electric ventilation windows in the room, which is very convenient. There is also a refrigerator for refrigerating food and a microwave for heating food in the workshop on the 7th floor. The robot can help deliver takeaways to the door of the room. There are also bookshelves for books, snacks and beverage machines in the lobby, which is very considerate. The Christmas tree has also been decorated in advance. A satisfactory stay experience👍👍👍
Original TextTranslated by Google
6/10
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州祥生馨逸酒店,並對我們酒店給予肯定的評價。您的滿意是我們最大的動力,我們將秉持一貫熱情的服務,期待在不久的將來再次帶給您最優質的入住體驗!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The dry and wet separated bathroom is very satisfactory. The service attitude of Miss Tao at the front desk is very good and enthusiastic, and the service is very thoughtful. The room is very spacious, not noisy, and the surrounding environment is also very good and comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your accommodation experience with us. We are very happy to see that you affirm and recommend the hotel room, and we are honored to receive your favor. We sincerely look forward to your next visit as pleasant as this time!