Guest Reviews of Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)
9.3/10
Very Good
4071 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.1
Service9.4
Cleanliness9.3
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Positive reviews(3959)
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Easy to get around(927)
Convenient location(747)
Close to metro(625)
Friendly front desk staff(306)
Average lighting(43)
Tasty coffee(31)
Negative reviews(112)
Xiaoying
Handpicked Standard Room (Smart Control + Quality Mattress)
Stayed in Mar 2026
Travelling with friends
101 review
10/10
Outstanding
Posted on Apr 8, 2026
The hotel is very close to the subway station, and you can walk to West Lake Scenic Area. There are also many restaurants nearby.
Original textTranslated by Google
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Guest User
Guestroom (Double Bed)
Stayed in Mar 2026
Solo traveller
6 review
10/10
Outstanding
Posted on Apr 8, 2026
Facilities: Fully equipped
Cleanliness: Clean and hygienic
Environment: Good
Service: Excellent
Original textTranslated by Google
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Nicole Chua Saw Fen
Business Standard Room - With View
Stayed in Feb 2026
Family
6 review
9.0/10
Great
Posted on Apr 1, 2026
The hotel's location is excellent, right near Fengqi Road subway station's C2 exit, and close to many attractions. The room is spacious with good soundproofing, and the bed is comfortable. The front desk staff are friendly, and the breakfast options are sufficient.
Original textTranslated by Google
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
TakoWoW
Guestroom (Double Bed)
Stayed in Feb 2026
Family
12 review
10/10
Outstanding
Posted on Apr 11, 2026
Hotel lobby is at 3rd floor. This hotel is located near subway, near Department store, night market, restaurant. staffs are nice. Room is clean.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
ernestkee
Guestroom (Double Bed)
Stayed in Feb 2026
Business traveller
26 review
8.5/10
Very good
Posted on Mar 30, 2026
Clean and comfortable room. Good location , walking distance to metro station. Plenty of restaurants nearby. Across the road from Kerry center. Easy access to public transportation to most scenic places eg. Longjing tea plantations
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Winnies1998
Guestroom (Double Bed)
Stayed in Feb 2026
Couple
18 review
9.5/10
Amazing
Posted on Apr 8, 2026
This hotel delivers a comfortable and hassle-free stay with all the essentials done right. The room was clean, spacious, and thoughtfully arranged, offering a quiet environment that made it easy to rest and recharge.
What truly stood out was the attentiveness of the hotel staff—they were responsive, helpful, and genuinely cared about ensuring our needs were met throughout the stay.
The location is another major advantage, situated right next to a subway station, making it incredibly convenient to get around. With everything so accessible, it’s an excellent choice for travelers looking for comfort and convenience.
The only downside we experienced was with the bathroom drainage, as water tended to leak into the toilet area. While it didn’t heavily impact our overall stay, it’s something the hotel could improve on to enhance the experience further.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Zljslzxhli
Superior Queen Room
Stayed in Feb 2026
Family
38 review
8.0/10
Very good
Posted on Mar 22, 2026
I booked the hourly room for four hours, and it was the cheapest option around, plus it's really close to the subway station. We took the subway directly to the airport, which made managing our time easy and stress-free. Kerry Centre is right across the street, and a bit further down are D11 and Wulin Night Market. Keep walking, and you'll reach the West Lake scenic area. It's in the bustling area near Longxiangqiao subway station. We ate at Feile and had their West Lake fish in vinegar sauce and stir-fried pork liver with vegetables, which were both absolutely delicious.
Original textTranslated by Google
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Ruomu2023
Guestroom (Double Bed)
Stayed in Feb 2026
Solo traveller
12 review
7.7/10
Good
Posted on Mar 21, 2026
The hotel's location is fantastic, very close to the subway station, making it super convenient for getting around. You can easily walk to West Lake, Wulin Night Market, and there are plenty of dining options nearby.
Original textTranslated by Google
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Guest User
Guestroom (Double Bed)
Stayed in Feb 2026
Solo traveller
1 review
8.5/10
Very good
Posted on Mar 25, 2026
Hotel location very close to Metro station (Fengqi Road, Line 1, direct train from Airport), 2 minutes (~100m) walk once you came out from train station.
Close to attractions (15minute walk to West Lake, IN77, night market etc). Can find local street food around hotel.
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
J.Aeyii
Guestroom (Double Bed)
Stayed in Feb 2026
Couple
4 review
10/10
Outstanding
Posted on Mar 21, 2026
Good location
The Hotel is close by fengqi road metro station
The room was clean staff is friendly
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Guest User
Business Standard Room (Smart Control + Quality Mattress + Sofa)
Stayed in Feb 2026
Travelling with friends
105 review
10/10
Outstanding
Posted on Mar 16, 2026
Nice hotel, close to the Xihu lake. The soundproofing is good, there were children living next to my room, but their loud voices were muted through the wall
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Anonymous User
Guestroom (Double Bed)
Stayed in Feb 2026
Travelling with friends
5 review
9.0/10
Great
Posted on Mar 20, 2026
The hotel location very good, super near metro station, just 2 minutes walk can reach hotel.
The room is ok, quite big.
Hotel can help to keep parcel if you wish to send your parcel there.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Guest User
Handpicked Standard Room (Smart Control + Quality Mattress)
Stayed in Feb 2026
Other
14 review
10/10
Outstanding
Posted on Mar 13, 2026
1. The hotel is conveniently located just a few dozen meters from the subway exit, with a direct line (Line 1) from Hangzhou East Railway Station. It's also easy to transfer to other lines to get to West Lake.
2. You can experience the Grand Canal by taking the water bus from Wulinmen Pier.
3. Enjoy freshly ground, pour-over coffee right at the hotel.
Original textTranslated by Google
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Guest User
Handpicked Standard Room (Smart Control + Quality Mattress)
Stayed in Feb 2026
Couple
1 review
7.0/10
Posted on Mar 12, 2026
Stayed for 3 days, primarily because it's close to the subway station and the price was right. However, the power went out on 2 of the 3 days, and I had to switch rooms. What was really frustrating was getting stuck in the bathroom after showering because the door wouldn't open! How can something like that happen? I hope they do a better job with hardware maintenance so this doesn't happen again. My experience over these 3 days was terrible.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your stay and review! We appreciate your feedback. During your stay, there was a State Grid maintenance period, which we informed you of in advance. Please feel free to contact us with any questions you may have during your stay. We will strengthen our hotel's facilities and services, and regularly maintain the rooms to provide a more comfortable and clean environment. We hope you will have a wonderful experience next time! We eagerly look forward to your next visit!
Guest User
Guestroom (Double Bed)
Stayed in Feb 2026
Solo traveller
1 review
10/10
Outstanding
Posted on Mar 9, 2026
I came to Hangzhou for a trip and specifically looked for a hotel close to the subway station, and I'm very satisfied!
Service: The service attitude was excellent, and the service was very thorough.
Environment: It's super close to the subway station, and the environment is also great.
Original textTranslated by Google
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal. Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!