The Amber House Hangzhou

The hotel environment is excellent, with beautiful riverside views. The rooms are spacious and very clean, and the service is great. A special thanks to Xiao Ge and Xiao Chen; their service deserves a big thumbs-up! 👍

Fantastic stay! The room was spacious, comfortable, and quiet, and the breakfast was delicious. Highly recommend!

I come to Hangzhou at least twice a year, and I always stay at Ampark without fail. Firstly, the location is excellent, making it convenient to drive anywhere. Secondly, the service level has been improving year by year. After this booking, Xiao Han (Han Kexin), who I consider an old friend, proactively contacted me to confirm my arrival time, room, and license plate number. She reserved my room according to my usual preferences, and when I checked in, it was a warm "welcome back" – truly a feeling of being right at home! Facilities: Every charging pile in the underground parking garage was powered and functional, and the previous odor in the basement has significantly diminished. The swimming pool was still sparkling clean. The breakfast selection was also more varied than before, with many dishes featuring Ningbo flavors, which was a pleasant surprise! Haha, I wonder if they hired a Ningbo chef. In terms of service, it's consistently high-standard. As a loyal customer, I'll continue to support you and hope you keep getting better and better.

I usually don't leave bad reviews unless I'm pushed to my absolute limit. I stayed here in June and quite liked it, so I booked again for July. Little did I know, that's when the nightmare began. ⭐ On July 31st, Hangzhou was scorching at over 40 degrees Celsius. When we returned to the hotel that evening, I called customer service to request six bottles of water, but was flat-out refused. I explained: First, with my husband and two kids, it's a scorching hot day; is asking for six bottles of water for four people really too much? Second, just a few days prior, I asked for six bottles and they were promptly delivered. Third, mineral water is readily available in the laundry room; it's hardly a rare commodity. ⭐ This operator, a 'Ms. Chen' (who refused to give her full name), adamantly disagreed. She even asked who had given me six bottles before and if I knew their name, claiming she needed to report them because it 'didn't comply with regulations'. I asked her if she'd gain anything by ratting out her colleagues? She just smiled and didn't answer. This person is unbelievable! Not only is she inflexible with guests, but she's also willing to retaliate against her own coworkers. To top it all off, Ms. Chen even demanded that I *buy* the mineral water at a price of 5 yuan per bottle! ⭐ Unheard of! Absolutely shocking! Water that's freely available in the laundry room, and she wants me to pay five yuan a bottle for it. How can someone like this be working at the front-line customer service center? My good mood was completely ruined! Absolutely disgusting! If any friends plan to stay at this hotel, remember to bring your own mineral water, or prepare to be ripped off.

I've been to Hangzhou several times, and this stay at the ANPLUS Hotel was a real treat. They upgraded me to an Amber Twin Room, which was spotless and incredibly quiet. Opening the window to see the Qiantang River was so relaxing. The staff were all very attentive; a special shout-out to Yaning! I'll definitely be staying here again on my next visit.

Had a fantastic stay! The room offered a great view of the Qiantang River, and the gym and pool were in a separate building. Ms. Tang Mengyu was incredibly thoughtful and attentive, helping me mail back my lost items. I'll definitely be staying here again.

Extremely satisfied! The breakfast spread was excellent, and they even had white fungus soup.