Sofitel Hangzhou Westlake
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Sofitel Hangzhou Westlake

Explore Sofitel Hangzhou Westlake, a 5-star option in Hangzhou. Rated 9.3/10 by 3817 guests, it offers excellent value for money, with prices starting from £52.

Check-In & Check-Out

Check-in from 14:00

check-out until 12:00

Nearby Attractions

West Lake Sightseeing Bus: 0.22km from the hotel

China Academy of Art: 0.3km from the hotel

Xihu Tiandi: 0.29km from the hotel

Amenity Highlights

Pets are not allowed.

Breakfast style: Western,Chinese

Food & Drink: Room Service, Café, Restaurant, Bar, Lobby Bar

Sofitel Hangzhou Westlake

No. 16 of Scenic Hotels in West Lake
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Most card payments accepted
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English-speaking staff
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Property Description
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A wonderful stay with the most polite staff. The West lake is right across the hotel.
Surroundings
Metro: Ding'an Road
(740m)
Metro: Wushan Square
(780m)
Airport: Hangzhou Xiaoshan International Airport
(28.2 km)
Train: Hangzhou Railway Station
(2.4 km)
Train: Hangzhoudong Railway Station
(10.4 km)
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7

Family Suite

1 King bed and 1 Single bed
80m² | Floor: 2-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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8

Club Luxury Queen Room

1 King bed
40-45m² | Floor: 5-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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13

Green Frog Theme Suite

1 King bed and 1 Single bed
80m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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4

Superior Double Room

1 Queen bed
35m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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4

Superior City View Twin Bed Room

2 Double bed
38m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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7

Deluxe Double Room

1 King bed
38-40m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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11

Prestige Suite

1 King bed
80m² | Floor: 2-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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7

Family Triple Room

1 Queen bed and 1 Single bed
35m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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9

Deluxe Room (2 Beds)

2 Double bed
38-40m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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5

Interconnecting Family Room

1 Queen bed and 2 Double bed
80m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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7

Junior Suite

1 King bed
60m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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4

Privilege Queen Room

1 Queen bed
35m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
12

Club Luxury City View Queen Bed Room

1 King bed
40-45m² | Floor: 5-6
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
4

Superior City View Queen Bed Room

1 Queen bed
38m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Luxury City View Queen Bed Room

1 King bed
40m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
4

Superior Room (2 Beds)

2 Double bed
35m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Family Twin Room (Zoo Theme)

2 Double bed
38m² | Floor: 3
Fixed window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Average for similar properties in Hangzhou
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Review summary
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Breakfast: The breakfast buffet receives high praise for its variety and quality. Guests enjoy the blend of international and local Hangzhou dishes, with many noting the fresh and delicious offerings. The breakfast experience is often highlighted as a daily highlight during their stay.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
February 9, 2026
This hotel is conveniently located right next to Wanjin Plaza by West Lake, close to both the ferry terminal and a bustling commercial street. Dining, shopping, and transportation options are all easily accessible. In terms of service, the hotel proactively contacted me in advance, meticulously addressed my needs, and even provided a complimentary room upgrade. The room was very clean, and the bedding was comfortable. The buffet breakfast and dinner offered a wide variety of choices. The only thing to note is that some rooms face a residential area, which provides good privacy but makes it less convenient to open the curtains. On my next stay, I'll prioritize a room with a different orientation.
Original TextTranslation provided by Google
Q‍i‍g‍e‍m‍i‍n‍g‍z‍i‍t‍e‍b‍u‍r‍o‍n‍g‍y‍i
February 1, 2026
Fantastic! It truly lives up to its reputation as an established five-star hotel. The service was excellent, and the breakfast was great too. Most importantly, during some of Hangzhou's coldest days, after exploring West Lake and feeling chilly, the hotel room was wonderfully dry and warm. It was an absolute godsend for someone from the north!
Original TextTranslation provided by Google
A‍h‍m‍e‍d‍1‍S‍a‍l‍a‍m‍a‍h
January 26, 2026
Helpful team, clean hotel, perfect location close to the lake few minutes walking, variety of food in breakfast buffet
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 25, 2026
The room was really cozy and warm when I entered. The soundproofing was great, and the chaise lounge was very comfortable. The bedding was clean and tidy, making for a very satisfying stay. From the rooftop, I could see the West Lake at night, with the Baochu Pagoda, Leifeng Pagoda, and Wushan Square all visible. The hotel's concierge was very polite, and the front desk staff were enthusiastic and thorough. Even the housekeeping staff greeted me whenever we met. The hotel also has a children's pool, which was a lot of fun. The surrounding area has convenient transportation, so I'm planning to stay here again next time.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 30, 2026
Stayed two nights at this well-established hotel. The facilities are comprehensive and well-equipped, and the management is standardized and orderly. The service is thoughtful, attentive, and warm. Its location by West Lake is a major plus, as it's close to key attractions, making it very convenient for getting around.
Original TextTranslation provided by Google
M‍i‍b‍a‍i‍d‍e‍q‍i‍m‍i‍a‍o‍l‍v‍x‍i‍n‍g
January 27, 2026
The location is great; you can reach West Lake by walking through an underpass, and it's also very convenient to walk to the subway station. The front desk service was excellent and very welcoming. However, the room was a bit old and worn, the ceiling was quite low, and the toilet wasn't working well. On the bright side, the breakfast was very rich and satisfying.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 24, 2026
The hotel's location is excellent, right next to Yongjin Square by West Lake. The service is also very good. However, the room was truly terrible. The desk lamp switch was loose and about to fall off, and outside the window was a residential area, so the curtains couldn't be opened. The bathroom was an absolute disaster – the cabinet paint was peeling, the shower door was crooked, and water flowed everywhere onto the floor outside the shower. The next day, the water barrier strip on the door actually fell off, so we had to call hotel staff to reattach it. Can a room like this really be considered a five-star hotel? Very disappointed, I won't be returning.
Original TextTranslation provided by Google
L‍i‍u‍x‍i‍a‍o‍s‍u‍o‍s‍u‍o
January 23, 2026
This was my first time visiting West Lake, and after some consideration, I chose the Sofitel Hangzhou Westlake. First, it's very close to West Lake and Leifeng Pagoda (though I didn't get to visit due to time constraints). Second, I was traveling with my mother and child, and the hotel offers connecting rooms, which was very convenient – we could stay together without disturbing each other. We arrived early, and thankfully, our room was ready. It happened to be my child's birthday, and the hotel staff decorated the room and even provided a small cake, making it feel extra special. The staff were all incredibly friendly and helpful. Thumbs up!
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Services & Amenities

大堂吧
No additional info available
香榭丽全日候餐厅
Business hours: [Mon - Sun] 06:30-10:30
涌金阁
Cuisine: Chinese
Open for: Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 11:00-14:00, 17:00-21:00

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 88.00 (approx. £9.32) per person
Children over 1.4m in height
CNY 188.00 (approx. £19.91) per person
Adult
Buffet:CNY 188.00 (approx. £19.91) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Legal information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description

  • Opened: 2003
  • Renovated: 2014
  • Number of Rooms: 233
Phone:+86-571-87075858
The Sofitel Hangzhou Westlake Hotel (Hangzhou Suofeite Xihu Dajiudian)is located on the corner of Westlake Avenue and Nanshan Road, only a stone's throw away from the famous lake. The hotel is surrounded by restaurants, shops and bars.

The hotel is designed to seamlessly incorporate a French romantic aesthetic with themes evoking picturesque West Lake to quite attractive effect. Guests will find the atmosphere in the Sofitel's 200 rooms to be elegant and especially conducive to comfort with extra-thick feather mattresses and state-of-the-art "rain showerheads" within their spacious bathrooms.

For fans of top-tier local and Cantonese food, the Yongjinge Chinese Restaurant serves an excellent set menu. Particularly noteworthy is the "Monk Jumps Over the Wall" soup, a chef-recommended specialty.

The all-day dining Western restaurant, Kwee-Zeen, is located on the 1st floor and offers an international buffet concept combining local culture with such French staples as wine, cheese, pastries and breads.

The outdoor terrace on 6th floor is perfect for parties, barbecues and receptions beneath the stars. The Sofitel Hangzhou Westlake also features an indoor swimming pool, the Bali SPA for total pampering, a modern fitness center, a beauty salon, a exquisite LE Bar and relaxing terraces overlooking the renowned beauty of West Lake.

For those mixing some business with their pleasure, this Hangzhou hotel also houses six function rooms equipped with the latest technologies complemented by a staff of professionals.

You might be wondering

What landmarks are close to Sofitel Hangzhou Westlake?

Nearby attractions to Sofitel Hangzhou Westlake include West Lake Sightseeing Bus, only 220m from your search (straight-line distance) away.

Does Sofitel Hangzhou Westlake have a swimming pool?

Yes, Sofitel Hangzhou Westlake has a pool.

Does Sofitel Hangzhou Westlake provide breakfast?

Yes, guests at Sofitel Hangzhou Westlake can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese.

Are pets allowed at Sofitel Hangzhou Westlake?

No, pets are not allowed at Sofitel Hangzhou Westlake.

What are the check-in and check-out times at Sofitel Hangzhou Westlake?

Check-in at Sofitel Hangzhou Westlake is from 14:00 and check-out is by 12:00.

Which airport is closest to Sofitel Hangzhou Westlake?

The nearest airport is Hangzhou Xiaoshan International Airport, just about 48 mins from hotel by car (28.2 km) away.

How much does it cost to stay at Sofitel Hangzhou Westlake?

Prices at Sofitel Hangzhou Westlake may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport28.66KM
Nearest Train StationHangzhou Railway Station
Distance to Train Station2.37KM
Nearest Metro StationDing'an Road
Distance to Metro Station0.74KM
Average Price FromGBP156
Hotel Star Rating5