No. 2 Xixi Paradise International Tourism Complex, Zijingang Road, Xihu District, Hangzhou, Zhejiang, 310030, ChinaView Hotel Details
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Banyan Tree Hangzhou Guest Reviews
4.7/5
Outstanding
2184 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2184)
Positive reviews(2155)
Reviews with photos/video(901)
Friendly front desk staff(205)
Garden view(128)
Delicious breakfast(123)
Tasty restaurant(85)
Offers pick-up/drop-offs(48)
Excellent afternoon tea(47)
Luxurious(32)
Negative reviews(29)
eeY
Premier Water View Villa
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Wonderful location which is located inside of the one of top reserved natural beauty area - Xixi Wetland, can easy assess to wetland and visit the surrounding beautiful great natural landscape and wildlife. Moreover, the hotel built by Su style, one of most famous landscapes style in the ancient Chinese history. It’s also convenient to travel to another great place called Tian Mu Li where has lots of great foods and shoppings.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Banyan Tree Hangzhou and sharing your stay experience with us. We are very happy to know that you had a pleasant holiday here. The rows of white-walled and black-tiled villas built according to the scenery, the scenery of small bridges, flowing water and weeping willows have left many travelers with beautiful memories. We sincerely look forward to seeing you again and taking you to experience a relaxing holiday with a light heart and a slow life.
Janezeet
Water Terrace Suite
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Dec 22, 2024
Everything about the hotel is awesome, rooms were big and luxurious and in addition, the service provided were impeccable. Would definitely come back here the next time I’m in Hangzhou. Big shoutout to Frank and the team, who has helped us in ensuring we are well taken care of.
Response from Property: Dear Guest,Thank you for your kind words and for sharing your wonderful experience at Banyan Tree Hangzhou. We are delighted to hear that you enjoyed our spacious and luxurious rooms, as well as the impeccable service provided by our team.A special thank you for recognizing Frank and the team for their efforts in ensuring your stay was comfortable and memorable. Your feedback is truly appreciated and will be shared with the team.We look forward to welcoming you back on your next visit to Hangzhou.
OrientalOrchid
Water Terrace Suite
Stayed in Aug 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Banyan Tree Hangzhou was my favourite hotel. It is located in the wetlands near Westlake. At night you sleep to the sound of the outside insects and creatures. The hotel is simply beautiful. Plenty of artwork. The food was excellent and the staff friendly and helpful. Highly recommend!
Response from Property: Dear guests, hello! We are committed to providing every guest with a home-like experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services beyond your expectations. We hope that Banyan Tree will continue to receive your support and love, and we sincerely look forward to your visit again.
Suraj Prakash Upadhiah
Water Terrace Suite
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Jan 20, 2025
Beautiful property with excellent rooms. Special recognition to the service staff at the Breakfast buffet during our stay. They provided great service which was warm, prompt and attentive. Definitely hope to come back and stay at Banyan Tree Hangzhou again.
Response from Property: Dear Guest, Thank you for choosing Banyan Tree Hangzhou and for sharing your kind feedback. We are delighted to hear that you enjoyed the tranquil environment, spacious rooms, and beautiful decorations. It is our pleasure to provide a peaceful retreat away from the bustling city. We look forward to welcoming you back in the future.
Lik Wen
Water Terrace Suite Twin
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The environment of the hotel is great with the spacious room and nice decorations around. Definitely good for those who wanted a quiet stay away from the bustling city
Response from Property: Dear Guest,Thank you for choosing Banyan Tree Hangzhou and for sharing your kind feedback. We are delighted to hear that you enjoyed the tranquil environment, spacious rooms, and beautiful decorations. It is our pleasure to provide a peaceful retreat away from the bustling city. We look forward to welcoming you back in the future.
Wing Wai Wong
Water Terrace Suite
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The concierge team is excellent, particularly, Martin. Also, the front desk team, Finley and Stella, they are all sincere, smart and efficient.
Response from Property: Dear Guest,Thank you for your wonderful feedback and for recognizing the efforts of our team. We are thrilled to hear that Martin from the concierge team, as well as Finley and Stella from the front desk, provided you with excellent service. Your kind words will be shared with them as they are a great motivation for our team.We look forward to welcoming you back for another exceptional stay at Banyan Tree Hangzhou.
Ng
Premier Water Terrace Suite
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room is exceptionally large, the service is excellent, hotel decoration is very Instagrammable, free 2 costumes for free professional photoshoot (free 5 softcopies only, additional is chargeable)
Response from Property: 尊敬的賓客,您好!我們致力於為每一位賓客提供賓至如歸的入住體驗,非常開心看到您對酒店無論是整體硬件、環境還是服務水平都非常滿意,能為您提供超出預期的服務是我們的榮幸,希望悦榕莊能一直得到您的支持與厚愛,我們也誠摯期待您的再次光臨。
SH Woo
Water Terrace Suite
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 10, 2024
We are very happy to stay here for 3 days. Our special thanks to front desk staff Martin for his excellent service and support. We are also very appreciative to the breakfast staff, Ellie, Lune and the rest for their attentive service. Overall this is a wonderful stay with great memories of Hangzhou.
Response from Property: 尊敬的賓客,您好!感謝您選擇下榻杭州西溪悦榕莊並與我們分享您的入住感受。園林般的酒店一處處私密院落被片片竹林環繞其中,流溢着清幽與靜謐的江南之韻,讓度假變得更加悠然和寧靜。每一次旅途都是獨一無二的,我們也希望能通過旅拍服務為您的旅行留住更多美好的回憶,很開心得到您的讚許與肯定,期待您的再次光臨。
Lau Anh Chau
Premier Water View Villa
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Great and nice service
Response from Property: Dear guests, hello! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services that exceed expectations. We hope Banyan Tree Zhuang Neng has always received your support and love, and we sincerely look forward to your visit again.
Small Wanderer
Water Terrace Suite
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 14, 2024
We are actually trying to find a drawback to this hotel, but this is really difficult, as you have all the services and amenities that you would expect.
English speaking staff was available (which seems to be rare these days even in 5 stars hotels) and very professional.
The rooms are well decorated and spacious.
The location and environment are peaceful and green, perfect if you are trying to escape the busy center of Hangzhou.
The breakfast had a wide choice of good quality international and local options.
If we really had to be picky, the cocktails were slow to come at the afternoon tea restaurant. That was the only potential improvement to make that we found. ;)
Response from Property: 尊敬的賓客,您好!我們致力於為每一位賓客提供賓至如歸的入住體驗,非常開心看到您對酒店無論是整體硬件、環境還是服務水平都非常滿意,能為您提供超出預期的服務是我們的榮幸,希望悦榕莊能一直得到您的支持與厚愛,我們也誠摯期待您的再次光臨。
Cédric Chane
Water Terrace Suite
Stayed in Jul 2024
Couples
3 review
1.2/5
Posted on Aug 18, 2024
So expensive for such a bad hotel
It's an old hotel and everything is now not worth the money.
The food is terrible and dangerous. They let the ice cream melt completely (it's like milk), and then freeze it again right before the service.
The food gives terrible intestine problems, no hygiene, the buffet is dangerous (breakfast and dinner are the same).
The staff are part timers students, so don't expect any professional people here.
Maybe it's good for chinese locals, but foreigners paying 400USD+ per night for this is terrible.
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Banyan Tree Hangzhou Xixi and sharing your valuable stay experience with us. We are very sorry to learn that we were unable to provide you with the check-in experience that met your expectations, and would like to express our sincerest apologies. We have fed back your comments and suggestions to the corresponding departments and arranged and implemented corresponding improvement plans to bring a more perfect experience to our guests. We look forward to meeting you again in the near future and you will be able to feel our obvious improvements. Once again we sincerely apologize for the unpleasant experience we have brought to you and look forward to your visit again.
Guest User
Water Terrace Suite
Stayed in Jul 2024
Couples
3 review
4.0/5
Very Good
Posted on Aug 11, 2024
Beautiful scenery / setting.
Attentive service.
Unfortunately hotel feels a bit empty, and no bar at night
Response from Property: 尊敬的賓客,您好!十分感謝您選擇下榻杭州西溪悦榕莊並與我們分享您的入住感受。我們感到非常開心,得知您在這裏度過了一個愉快的假期。酒店一排排依景而建的粉牆黛瓦別墅羣,小橋流水、垂柳依依的景緻,給很多旅客留下了美好的記憶,我們誠摯地期待與您再次見面,帶您感受雲淡風輕、享受慢生活的愜意假期。
CGMHR
Water Terrace Suite
Stayed in Nov 2024
Other
11 review
4.7/5
Amazing
Posted on Dec 30, 2024
Excellent service, nice environment.
Response from Property: Dear Guest, Thank you for choosing Banyan Tree Hangzhou and for sharing your kind feedback. We are delighted to hear that you enjoyed the tranquil environment, spacious rooms, and beautiful decorations. It is our pleasure to provide a peaceful retreat away from the bustling city. We look forward to welcoming you back in the future.
Lining
Water Terrace Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Very good service from our concierge mr martin zhang
Response from Property: 尊敬的賓客,您好!我們致力於為每一位賓客提供賓至如歸的入住體驗,非常開心看到您對酒店無論是整體硬件、環境還是服務水平都非常滿意,能為您提供超出預期的服務是我們的榮幸,希望悦榕莊能一直得到您的支持與厚愛,我們也誠摯期待您的再次光臨。
Terrence
Water Terrace Suite Twin
Stayed in Jul 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Aug 20, 2023
It was a fantastic stay at Banyan tree at Hangzhou. This was my second time here and the staffs here were super friendly. Loved the ambience and gardening, although the amenities are a little bit dated
Response from Property: Dear guests, hello! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services that exceed expectations. We hope Banyan Tree Zhuang Neng has always received your support and love, and we sincerely look forward to your visit again.