Banyan Tree Hangzhou Reviews

Response from Property: Dear Guest, thank you for choosing Banyan Tree Hangzhou Xixi and sharing your stay experience. We are delighted that you recognized the service awareness and responsiveness of our team, from the front desk, the Western and Chinese restaurants, the rowing boat and shuttle bus drivers to the room service team; your comment that "service is always online" is the most important affirmation for us. We also appreciate your understanding and recognition regarding the hotel's age and existing facilities. Banyan Tree Hangzhou Xixi will continue to accompany you with consistent professional service standards on every vacation experience, and we sincerely look forward to your next visit.

Response from Property: Dear Guest,Many thanks for your kind review of Banyan Tree Hangzhou, Xixi. It brings us great joy to know you loved our resort design and the bridge views perfect for photography.We are sorry your packed itinerary kept you from enjoying all our facilities and activities. We take your note on breakfast seriously and will continue to make improvements.We look forward to welcoming you back for a leisurely escape in Xixi soon.

Response from Property: Thank you so much for your lovely review! We are thrilled you enjoyed your stay, our oriental-style villa, warm service and heated pool. It means a lot to us. We look forward to welcoming you back again soon!

Response from Property: 尊敬的客人，您好！感謝您選擇杭州西溪悦榕莊並分享入住體驗。很高興您在西溪濕地幽靜的環境中，享受到臨水別墅的愜意時光，餵魚賞景帶來的舒緩與放鬆也讓我們由衷欣喜。關於早餐體驗，您提到特色粥令人印象深刻，我們將繼續在品質與細節上保持用心；同時也感謝您對“悦榕莊品牌服務，一應俱全”的認可。衷心期待您在忙碌之餘再次回到這裏，繼續用心享受慢下來、靜下來的一段休閑時光。

Response from Property: Dear Guest, Thank you for choosing Banyan Tree Hangzhou Xixi and sharing your stay experience. We are delighted to hear that you highly praised the hotel's overall environment, cleanliness, and the variety and convenient buffet style of the breakfast. We will also pass on your positive feedback to our front desk colleague, Olive. We are committed to providing every guest with attentive service and a comfortable and reassuring stay. We look forward to welcoming you back to Banyan Tree Hangzhou Xixi and ensuring you have a pleasant and unforgettable vacation.

Response from Property: Dear Guest,Thank you for your kind feedback. It warms our hearts to hear you enjoyed the serene retreat, elegant decor and thoughtful service here at Banyan Tree Hangzhou Xixi. Your praise will be shared with our team. We eagerly await your next visit.

Response from Property: Dear Guest,Thank you for staying at Banyan Tree Hangzhou and sharing your lovely review. We are pleased that you loved our location and our team’s service. We will pass your kind compliment to Jessica.We look forward to welcoming you back to our sanctuary soon.

Response from Property: Dear Guest, Thank you for choosing Banyan Tree Hangzhou Xixi and sharing your stay experience. We take your feedback seriously regarding the shortcomings in our service details, especially in terms of luggage assistance, check-in guidance, and communication responsiveness. We sincerely apologize for not being able to provide you with the level of attentiveness and professionalism you expected. At the same time, your positive feedback on the comfort of the lobby environment is very encouraging. Regarding your feedback on the taxi booking guidance and concierge support, we have recorded it and shared it with the relevant teams for review and improvement. We kindly request that you give us another opportunity to present the quality and prestige expected of Banyan Tree with even more refined service details.

Response from Property: Dear Guest, thank you for choosing to stay at Banyan Tree Hangzhou Xixi and for sharing your experience. We are delighted to learn that you found your ideal tranquility amidst the bustling city during your trip. Located on the southeast side of Xixi Wetland and near Xixi Paradise, the hotel allows you to escape the hustle and bustle and immerse yourself in the beauty of nature, perfectly aligning with our vacation philosophy. Every recognition and affirmation we receive motivates us to continuously improve our service quality. We sincerely look forward to your return to enjoy a peaceful and relaxing slow-paced lifestyle.

Response from Property: Dear Guest, Thank you for choosing Banyan Tree Hangzhou Xixi and sharing such a wonderful stay experience. We are delighted that you appreciated the hotel's location and overall ambiance, and we also appreciate your recognition of our team's warm hospitality and attentive service. We will especially commend Olive at the front desk for her performance; we will pass on your praise to the relevant team. We look forward to welcoming you back to Banyan Tree Hangzhou Xixi in the future, where we hope to continue providing you with an even more refined stay experience.

Response from Property: Dear Guest, Thank you for choosing Banyan Tree Hangzhou Xixi and sharing your stay experience. We are delighted to see that you had a quiet and comfortable sleep in your room, and that you highly praised the taste of the Chinese and Western meals, as well as the breakfast. From the selection of ingredients to the cooking and preparation, everything met the brand's standards, which made you want to try all three meals, and we are very pleased about that. We especially appreciate your mention of Olive's service; we will continue to maintain our professional and meticulous service quality. We look forward to your next visit and wish you a pleasant stay.

Response from Property: Dear Guest, thank you for staying at Banyan Tree Hangzhou Xixi and for sharing your valuable feedback. We are delighted that you appreciated the spaciousness and overall comfort of the room, and we also thank you for your enjoyment of the hand-rowed boat experience. We have carefully noted your comments about the tranquil wetland environment and the attentive service of our staff. We sincerely apologize for the disappointment of having to cancel the birdwatching activity due to rain, and for not being able to fully meet your expectations regarding the taste of the complimentary fruit. We look forward to meeting you again when the weather is more suitable, so that we can provide you with a more complete nature experience.