Pagoda Design Hotel Hangzhou Center West Lake

The facilities are quite outdated. As soon as I entered the room, there was a damp and musty smell. Regarding the service, I asked for two toothbrushes in the morning, but they were never delivered even by the time I checked out. Overall, it was very mediocre. The hot water in the room took a very long time to come out, and the toilet flush button was broken. I suggest paying more attention to details and checking the facilities. The only advantage is the good location, making it quite convenient to go anywhere.

The room lighting was very dim, and the bathroom let in light, which disturbed our rest, especially with multiple people staying in the room.

The hotel has definitely been renovated a long time ago. The toilet seat slams down with a loud bang, which is quite startling. Breakfast was also very average, and both the restaurant and front desk staff lack professional training, though they were quite prompt in their responses.

First night's mini-bar: Excellent Self-service late-night congee: Delicious Cleanliness: Spotless Ambiance: Comfortable Service: Butler Pudding was very attentive

I came to Hangzhou for a concert and a trip with my parents. I chose this hotel mainly because of its convenient location and good value for money. Most importantly, it had a room suitable for three adults, which made it easy to take care of my elders. The staff were all very enthusiastic. The breakfast selection wasn't huge, but it was enough and the food was good. There's also a small gym; the equipment is basic, but it's fine for a quick workout. The downside is that there are too few parking spaces, and they have to share with the residential complex. Once you've parked, you're reluctant to move your car again, as the security guard said there might not be a spot if you come back later.

The room felt a bit old, and I found a long hair in the bathroom (I'm a short-haired guy staying alone). The laundry room was not well-maintained, and everything there required payment! Among all the hotels I've stayed in, this one had the worst laundry facilities and washing machines, and it was the only one that charged for them. The proximity to West Lake is a plus, though.

The hotel is conveniently located next to the Beijing-Hangzhou Grand Canal and Henglong Plaza, about 2-3 kilometers from West Lake. The small decorative items in the room show some thoughtful touches. During the holidays, the breakfast area was crowded, and the service quality in the restaurant couldn't keep up. Many finished plates weren't cleared in a timely manner, which could definitely be improved.

The room was clean and well-equipped. It's conveniently located, not far from the attractions, and a taxi ride usually costs 10-20 yuan. The environment is beautiful, and the breakfast is plentiful. The xiaolongbao (soup dumplings) were especially delicious.