Hangzhou Tianyuan Grand Hotel

Hangzhou Tianyuan Grand Hotel Reviews

Hangzhou Tianyuan Grand Hotel

No. 2-6 Qianchao Road, Shangcheng District, Hangzhou, Zhejiang 310020, ChinaView hotel details
Hangzhou Tianyuan Grand Hotel
Hangzhou Tianyuan Grand HotelHangzhou Tianyuan Grand HotelHangzhou Tianyuan Grand Hotel
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Guest Reviews of Hangzhou Tianyuan Grand Hotel

9.4/10
Outstanding
307 reviews
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.6
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All reviews(307)
Positive reviews(300)
Reviews with photos/video(86)
Fantastic river view(41)
Delicious breakfast(33)
Friendly front desk staff(26)
Classy environment(24)
Large rooms(18)
Tasty restaurant(14)
Many amenities(10)
Perfect for kids(7)
Negative reviews(7)
Yigerenbale
City-view Deluxe Queen Room
Stayed in May 2026
Couple
7 reviews
9.5/10
Amazing
Posted on Jun 2, 2026
Booked a package deal in advance and was pleasantly surprised to get upgraded to an executive room upon arrival. The room was spacious and very comfortable. The breakfast spread was extensive, and the package also included dinner and lunch, which was excellent value for money.
Original textTranslated by Google
Response from Property: 尊敬的客人，感謝您入住杭州天元大廈並在百忙之中分享您的入住體驗，但是同時也很遺憾未能得到您的5分點評，給予我們一個改進的機會，我們滿懷熱情，期待您的再次入住並給予我們更多金玉良言，希望能夠再次為您提供優質服務能獲得您的滿意推薦，酒店臨錢塘江而建，80%的房間都可以看到江景，在房間即可欣賞錢塘江對岸奧體中心及燈光秀，早餐更是在杭州最高的34F旋轉餐廳，願精美的早餐與高空的美景給您帶來美好的心情，祝您生活愉快！！
Guest User
River-View Deluxe Twin-Bed Room
Stayed in Mar 2026
Family
1 reviews
10/10
Outstanding
Posted on May 18, 2026
Facilities: Staying on the 23rd floor, the view was expansive and incredibly refreshing. The breakfast at the revolving restaurant on the 34th floor was really nice; my child was so excited, running to the window to watch the river while eating! Hygiene: Spotless, just how I like it. Environment: Overlooking the Qiantang River, and the surrounding park was perfect for a leisurely stroll – very neat and quiet.
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of Tianyuan Hotel. Hangzhou Tianyuan Hotel is a "Chess Culture Themed Hotel". The hotel features a Chinese Go Museum, a library, and the Guohong Art Museum, among other chess culture-themed exhibition areas. The entire hotel is decorated with the cultural concept of a large museum within a smaller museum, with each floor named after a different theme. The hotel's robot can guide you through the tour and help you appreciate the charm of chess. For more special offers, please follow the hotel's official WeChat account "Hangzhou Tianyuan Hotel". The Tianyuan family looks forward to your visit and wishes you a pleasant stay.
Anonymous User
River-View Chess Culture Theme Twin Room
Stayed in Mar 2026
Family
16 reviews
10/10
Outstanding
Posted on Apr 15, 2026
The rooms are very unique and perfect for families. They're clean, spacious, and the location is super convenient. You can even see the 'Big Lotus' stadium across the river! There's also a Go museum in the hotel which is interesting to visit. The hotel breakfast is just so-so, though.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for staying at Tianyuan Chess Culture Guanchao Resort Hotel. We will continue to strive to improve our service standards. Tianyuan Hotel boasts a prime location with convenient transportation and is adjacent to large shopping malls such as MixC and Raffles City. The rooms at Tianyuan Hotel are clean, tidy, and have fresh air, with a pleasant view of the Qiantang River. Thank you for your support and trust in our hotel. We look forward to your continued attention and welcome your next visit.
Guest User
City-view Deluxe Queen Room
Stayed in May 2026
Solo traveller
14 reviews
10/10
Outstanding
Posted on Jun 23, 2026
Slept very comfortably and could also see the river.
Original textTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您對天元的認可，我們將繼續努力並不斷完善我們的服務標準，天元大廈酒店臨錢塘江而建，80%的房間都可以看到一線江景，早餐更是在杭州最高的34F旋轉餐廳，願精美的早餐與高空的美景給您帶來美好的心情。同時酒店有多種房型供不同需求的賓客選擇，在此向您推薦酒店21-27樓的棋文化主題客房，房間面積均在38平方米以上，配有空氣空氣凈化器、膠囊咖啡機、四種養生茗茶供客人免費使用。感謝您對天元的支持與信任，期待您再次光臨 。
Guest User
River-View Chess Culture Theme Twin Room
Stayed in Mar 2026
Business traveller
9 reviews
9.0/10
Great
Posted on Apr 28, 2026
Good value for money compare with nearby hotels, Go culture museum and elements everywhere,
Response from Property: 尊敬的客人，感謝您入住杭州天元大廈並在百忙之中分享您的入住體驗，但是同時也很遺憾未能得到您的5分點評，給予我們一個改進的機會，我們滿懷熱情，期待您的再次入住並給予我們更多金玉良言，希望能夠再次為您提供優質服務能獲得您的滿意推薦，酒店臨錢塘江而建，80%的房間都可以看到江景，在房間即可欣賞錢塘江對岸奧體中心及燈光秀，早餐更是在杭州最高的34F旋轉餐廳，願精美的早餐與高空的美景給您帶來美好的心情，祝您生活愉快！！
Guest User
River-view Deluxe Suite
Stayed in Jul 2026
Travelling with friends
13 reviews
10/10
Outstanding
Posted on Sep 4, 2026
This suite offers a fantastic river view and is incredibly spacious, making it excellent value for money. It's a little off the main axis of City Balcony and the Grand Lotus, but once Jianghehui and IFC are fully developed, Tianyuan will be a prime location.
Original textTranslated by Google
Response from Property: 尊敬的賓客，感謝您入住天元棋文化觀潮度假酒店，棋韻天元，天元雅韻。您的滿意是對我們最大的鼓勵，酒店高品質服務為您帶來一次完美的入住體驗。雖然我們不是無所不能，但一定會竭盡所能，全心全意為您服務，在您滿意的體驗中獲得富有的人生。我們真誠的期待您再次光臨，祝您生活愉快。
Guest User
Deluxe River-view Double Room
Stayed in Jun 2026
Couple
2 reviews
10/10
Outstanding
Posted on Jul 15, 2026
The hotel was amazing. Both traditional and fancy. Had a lot of amazing history inside with scenic architecture. 10/10
Response from Property: 尊敬的賓客，感謝您入住天元棋文化觀潮度假酒店，棋韻天元，天元雅韻。您的滿意是對我們最大的鼓勵，酒店高品質服務為您帶來一次完美的入住體驗。雖然我們不是無所不能，但一定會竭盡所能，全心全意為您服務，在您滿意的體驗中獲得富有的人生。我們真誠的期待您再次光臨，祝您生活愉快。
Roy727
River View Chao Double Bed Room
Stayed in Apr 2026
Family
28 reviews
10/10
Outstanding
Posted on Jul 4, 2026
The room was very spacious and well-equipped, with a Go-themed decor. The breakfast selection wasn't extensive, but the environment was pleasant, and it was perfectly fine for a quick bite. When I visited, the central air conditioning was a bit too warm.
Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of Tianyuan Hotel. Hangzhou Tianyuan Hotel is a "Chess Culture Themed Hotel". The hotel features a Chinese Go Museum, a library, and the Guohong Art Museum, among other chess culture-themed exhibition areas. The entire hotel is decorated with the cultural concept of a large museum within a smaller museum, with each floor named after a different theme. The hotel's robot can guide you through the tour and help you appreciate the charm of chess. For more special offers, please follow the hotel's official WeChat account "Hangzhou Tianyuan Hotel". The Tianyuan family looks forward to your visit and wishes you a pleasant stay.
Shearers
River View Chao Double Bed Room
Stayed in May 2026
Solo traveller
19 reviews
10/10
Outstanding
Posted on Jun 4, 2026
Really great view over the river and the rotating restaurant where breakfast is was a nice touch.
Response from Property: 尊敬的賓客，感謝您入住天元棋文化觀潮度假酒店，棋韻天元，天元雅韻。您的滿意是對我們最大的鼓勵，酒店高品質服務為您帶來一次完美的入住體驗。雖然我們不是無所不能，但一定會竭盡所能，全心全意為您服務，在您滿意的體驗中獲得富有的人生。我們真誠的期待您再次光臨，祝您生活愉快。
Yuanguoxin
River View Chao Double Bed Room
Stayed in Apr 2026
Business traveller
3 reviews
10/10
Outstanding
Posted on May 18, 2026
Facilities: The hotel facilities are comprehensive and professional. Hygiene: The hygiene conditions are excellent. Service: The service is fantastic; they proactively offered a free upgrade.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your high praise of our hotel! As a chess-themed hotel, we are committed to creating a unique cultural atmosphere for every guest, allowing you to experience the charm of Go and the enriching influence of its culture during your travels. Your recognition is our greatest encouragement. We will continue to strive to improve our service quality and look forward to your next visit, continuing to provide you with an unforgettable stay! We wish you a pleasant stay and look forward to seeing you again.
leiliwei
City-view Deluxe Queen Room
Stayed in Mar 2026
Business traveller
37 reviews
10/10
Outstanding
Posted on Apr 22, 2026
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Original textTranslated by Google
Response from Property: Dear Guest, thank you very much for your recognition of Tianyuan Hotel. Hangzhou Tianyuan Hotel is a "Chess Culture Themed Hotel". The hotel features a Chinese Go Museum, a library, and the Guohong Art Museum, among other chess culture-themed exhibition areas. The entire hotel is decorated with the cultural concept of a large museum within a smaller museum, with each floor named after a different theme. The hotel's robot can guide you through the tour and help you appreciate the charm of chess. For more special offers, please follow the hotel's official WeChat account "Hangzhou Tianyuan Hotel". The Tianyuan family looks forward to your visit and wishes you a pleasant stay.
.\/\/.
City-View Deluxe Twin-Bed Room
Stayed in Mar 2026
Business traveller
10 reviews
3.0/10
Posted on Jun 22, 2026
The hotel is quite old, but the location is good. If you're not too picky, it's acceptable. Don't expect too much from the hotel's facilities.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for informing us of the issues you encountered during your stay at our hotel. We sincerely apologize for failing to meet your expectations. We will forward your feedback to the relevant departments for review and improvement, and hope to have the opportunity to provide you with better service in the near future. We look forward to your next visit.
Apulitedaosongzanganbu
River-View Chess Culture Theme Twin Room
Stayed in Mar 2026
Family
7 reviews
10/10
Outstanding
Posted on Jun 10, 2026
The hotel is located by the river, a bit far from the subway station, but you get a great view of the Olympic Sports Center across the river, and the riverside promenade is beautiful too.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您對我們酒店服務的認可，我們雖然不是無所不能，但是一定會竭盡所能為您提供優質服務，杭州天元大廈是一家“棋文化主題特色酒店”，酒店1樓擁有中國圍棋博物館、圖書館等富有棋文化特色展示區，酒店金鑰匙團隊可帶您參觀，我們將竭誠為您提供滿意加驚喜的服務，天元家人期待您的再次光臨，祝您生活愉快。
TBeni
River View Chao Double Bed Room
Stayed in Apr 2026
Travelling with friends
2 reviews
9.0/10
Great
Posted on Jul 14, 2026
Clean hotel and smiling reception
Response from Property: 尊敬的賓客，感謝您入住天元棋文化觀潮度假酒店，棋韻天元，天元雅韻。您的滿意是對我們最大的鼓勵，酒店高品質服務為您帶來一次完美的入住體驗。雖然我們不是無所不能，但一定會竭盡所能，全心全意為您服務，在您滿意的體驗中獲得富有的人生。我們真誠的期待您再次光臨，祝您生活愉快。
Guest User
River View Chao Double Bed Room
Stayed in Jan 2024
Business traveller
5 reviews
10/10
Outstanding
Posted on Feb 28, 2024
The hotel provided a highly comfortable stay, boasting a prime location adjacent to a large shopping mall. The staff demonstrated exceptional friendliness, with Xiao Jiang, in particular, going above and beyond in accommodating my requests.
Response from Property: Dear guests, thank you for coming to hangzhou tianyuan tower and valuable comments. We are very happy to provide you with high quality and efficient service, hope you can continue to pay attention to our hotel, sincerely look forward you coming again, wish you a happy life!