Guest User
January 19, 2026
This hotel has its pros and cons, but overall it falls short compared to chain hotels at a similar price point.
**Pros:** The interior environment is quite good, and the cleanliness is excellent. It offers all the expected facilities and services, setting a high baseline.
**Cons:**
1. **Outdated Facilities:** The bed frame creaks, and the TV is an old, low-resolution model where you can clearly see the pixels. The room controls aren't smart; there isn't even a master switch. Before going to sleep, you have to manually turn off about ten different switches.
2. **Room Key Hassle:** I booked for two days, but the room key was only activated for one. In Building 2, there was no one on duty to help. I only had one room key on me, with the other inside the room. It felt absurd to have to go up and down twice, walking hundreds of meters back and forth to re-activate the key. I'm not sure if this was a mistake or if guests are expected to re-activate their keys daily.
3. **Disruptive Service:** Instead of putting complimentary items like welcome fruit and herbal tea in the room all at once during housekeeping, they kept knocking on the door to deliver them in batches, seemingly to show off their service. In reality, it was disruptive as we were frequently interrupted while having meetings in the room. Their intentions might be good, but the execution needs more thought.
**Important Note for First-Time Visitors to Hangzhou (like us):** While this hotel offers a pleasant and quiet environment, it's also quite far from the city center. Every time you leave, you'll have to navigate the heavily congested Hubin Road. Reaching the city center takes at least 40 minutes, so this is something to seriously consider. If you don't have a car, taxis are practically your only transportation option.
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