West Lake State Guesthouse

West Lake State Guesthouse Reviews

West Lake State Guesthouse

No. 18 Yanggong Causeway, Xihu District, Hangzhou, Zhejiang, 310007, ChinaView Hotel Details
West Lake State Guesthouse
West Lake State GuesthouseWest Lake State GuesthouseWest Lake State Guesthouse
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West Lake State Guesthouse Guest Reviews

4.8/5
Excellent
4950 review
Verified reviews
Location4.9
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4950)
Positive reviews(4901)
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Classy environment(1349)
Delicious breakfast(392)
Secluded lake view(265)
Tasty restaurant(163)
Delicious buffet(162)
Perfect for kids(129)
Offers pick-up/drop-offs(76)
Negative reviews(49)
Anonymous User
Courtyard View Room - Double Bed
Stayed in Dec 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Amazing hotel, best stay in my trip to China. It’s worth every second. The food is great, the location is incredible, and the beds are really comfortable. Totally recommended.
Response from Property: Dear guest: Thank you for your stay and giving it a perfect rating. I hope the unique geographical location of the State Guesthouse and the perfect combination of national guest style and standardized services can leave you with unforgettable memories during your vacation. Looking forward to your next visit!
Anonymous User
Building No.7 Courtyard View Double Bed Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Absolutely beautiful hotel. Very friendly and arranging staff. Hotel's restaurant very convenient for a relaxed evening. Great bar too. Loved walking in the garden.
Response from Property: 尊敬的賓客:您好!感謝您對西湖國賓館的認可與讚揚。您的美評將激勵着我們不斷的改進提高,從而為賓客提供更加盡善盡美的服務。謝謝您的推薦!衷心期待着您的再次光臨!
Benedict Chow
Courtyard View Room - Double Bed
Stayed in Oct 2024
Solo travellers
11 review
3.7/5
Posted on Nov 20, 2024
Beautiful landscape. Dinner time is close too early at 8.30 am and should be extended to at least 9.30 pm.
Response from Property: Dear guest: Thank you very much for staying at Xihu State Guesthouse, and thank you for your favor towards the hotel! We will definitely work harder to provide a better living environment and services. We look forward to your visit again!
Guest User
Executive Twin Room
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on Nov 2, 2024
We had an incredible stay at this hotel, which boasts a prime location with stunning views of West Lake. The grounds are beautiful, expansive, and meticulously maintained, offering a peaceful atmosphere that made our stay even more enjoyable. The food was excellent, and the staff’s hospitality made us feel truly welcomed. One of the highlights was the travel photography service offered by the hotel. The photographers captured beautiful moments that became some of our favorite memories of the trip. Overall, we highly recommend this hotel for anyone looking to relax in style while enjoying top-notch service and unforgettable views.
Response from Property: Dear guest: Hello! Thank you for choosing West Lake State Guesthouse! We always maintain a pursuit of perfection, carefully controlling every detail, striving to provide the highest quality service to every guest, and creating the most unique living experience. Your feedback will continue to inspire us to make continuous progress. Looking forward to meeting you again by the beautiful West Lake!
Anonymous User
Courtyard View Room - Double Bed
Stayed in Oct 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Very beautiful hotel with an incredible amount of history, absolutely a must-visit
Response from Property: Dear guest: Hello! Thank you very much for your stay and full marks! We are honored that you have had such a satisfactory stay experience. The West Lake State Guesthouse is like a huge landscape painting, and as the seasons change, you will feel different magnificent scenery, like a paradise on earth. Thank you again for sharing your pleasant stay experience with every guest. We hope the State Guesthouse can become your first choice for tourism and vacation in Hangzhou in the future. Thank you! Sincerely looking forward to your visit again!
Guest User
Courtyard View Room - Twin Beds
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Service people were so nice, food is so good, the yard inside is exllente.
Response from Property: Dear guest, thank you for choosing to stay in our hotel.the guests satisfad is our dream. Pavilions, small Bridges, bamboo and ancient wooden stones, the environment is very quiet and elegant, and it can make people forget the noise of the world. I believe you have a good holiday here. Look forward to seeing you again.
Guest User
Building No.2 Lakeside Double Bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The State Guesthouse nestles on the western shore of West Lake, with the verdant Dingjia Mountain as its backdrop. The courtyard is a masterpiece of design, with intricately crafted buildings, elegant pavilions, and serene waterside pavilions woven into a tapestry of bamboo groves. During our three-day, two-night stay, we were treated to the tranquil beauty of morning at Su Causeway The experience filled our hearts with profound happiness and serenity.
Response from Property: Dear guest: Hello! Thank you very much for your stay and full marks! We are honored that you have had such a satisfactory stay experience. The West Lake State Guesthouse is like a huge landscape painting, and as the seasons change, you will feel different magnificent scenery, like a paradise on earth. Thank you again for sharing your pleasant stay experience with every guest. We hope the State Guesthouse can become your first choice for tourism and vacation in Hangzhou in the future. Thank you! Sincerely looking forward to your visit again!
Guest User
Building No.8 Courtyard View Room - Twin Beds
Stayed in Aug 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Excellent service, buffet, interior design and great view of West Lake.
Response from Property: Distinguished Guests: Hello! Thank you for your check-in and full marks! I believe that such a line of West Lake scenery and state guest-style quality service will give you a good impression. At present, the hotel launched“Xiayin West Lake” discount activities, super-strength room added value, high-quality intimate service, unique West Lake Landscape, offer an unforgettable vacation experience to every guest who arrives. Thank you again for your comments, sincerely look forward to your re-check-in, experience the supreme service of the state guesthouse, enjoy the beauty here! Thank you!
Guest User
Building No.2 Lakeside Double Bed Room
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
It's the most beautiful resort we've stayed in...service and facilities was impeccable. Don't let the word "guesthouse" misrepresent the quality of this place...it's definitely a 5 star resort. We stayed in Buliding 2 which has the most luxurious furnishing and amenities and I highly recommend getting the afternoon tea option. The only regret is that we couldn't use the pool because we had to wear swim caps and we didn't want to pay $10 USD to buy one. So my advice for the North American/European travellers and it is not a review about this particular hotel but as a general info is that you should bring your own swim cap when travelling anywhere in China. It's mandatory to go into the pool. We'll definitely be coming back to this place in the future.
Response from Property: Dear guest: Thank you very much for your high praise of the hotel! It's an honor for you to have such a satisfying stay experience. We have been striving to continuously refine our national guest style service, and providing satisfactory service to guests is the greatest wish of every employee. Your positive feedback will inspire us to continuously improve our service quality, thereby providing guests with even better service. Thank you and we sincerely look forward to your visit again!
Tan Yilin
Building No.2 Lakeside Double Bed Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Excellent stay! The stay far surpassed expectation. Friendly staff, breathtaking scenery. Was offered an upgrade to Building 1 and would HIGHLY RECOMMEND it. Level one room opens up to a balcony overlooking Westlake and Leifeng Pagoda in the distant. Booking comes with free afternoon tea (daily) and breakfast.
Response from Property: Distinguished Guests: Hello! It is a great honor to be recognized by you! Comfortable accommodation environment and high-quality service experience can really make people happy, I am glad that the state guesthouse can be a place to bring you a good mood. We will certainly keep up our efforts and live up to our expectations. Welcome to visit us again
Guest User
Courtyard View Room - Double Bed
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Very nice accommodation at west lake. Totally worth the price. Will definitely stay here if I come here again.
Response from Property: Dear guests, thank you very much for your appreciation and support. We are deeply honored to provide you with a satisfying stay experience. Your love and recommendation is the driving force for us to move forward. If you come again, we still sincerely welcome you, and hope to provide more high-quality services to make your next experience more flawless. Looking forward to serving you again and creating more wonderful memories here. Thank you for choosing us, your satisfaction is our unremitting pursuit.
Hanny Yap
Building No.7 Courtyard View Double Bed Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 15, 2024
Resort feel, lovely grounds, and room amenities are good. Furniture is a bit dated. It's still a great place to unwind. English speaking is limited, and if u do not have a car, it is best to just have all meals at the resort.
Response from Property: Dear guest, hello! Thank you for staying at West Lake State Guesthouse in Hangzhou! The hotel is nestled in the core area of the world cultural heritage site West Lake in Hangzhou, with an excellent location for walking and sightseeing! The unique Jiangnan Royal Garden courtyard naturally creates a relaxed and comfortable accommodation atmosphere, and the thoughtful and considerate national guest style service will also allow you to enjoy an unprecedented perfect experience. Guest satisfaction is our greatest wish. I believe you must have had the most wonderful journey at the State Guesthouse! Looking forward to your visit to West Lake State Guesthouse again!
LING LING
Family Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Could not find any fault with the stay: location was great being just on the banks of the West Lake, staff and the services provided were amazing, and the guesthouse has all the amenities you would require. It took us a good half day to explore the grounds fully. Will definitely be back.
Response from Property: Dear guest: Thank you for your stay and recognition of the hotel services!We are delighted to bring you a pleasant mood during your stay, and we will continue to work hard to provide the highest quality service and value for money living experience for every guest from all over the world. Looking forward to a more perfect vacation experience when I come back in the near future!
Anonymous User
Courtyard View Room - Twin Beds
Stayed in Oct 2024
Couples
2 review
3.7/5
Posted on Nov 27, 2024
Block 3 is an old block, presumably pending refurbishment. Hopefully that happens soon. Given these present constraints, my stay was overall acceptable. Service is warm, friendly. Will certainly return for a longer, meditative retreat.
Response from Property: Dear Guest, Hello! Thank you for choosing to stay with us and for sharing your experience. We are sorry that the facilities in Building No.3, our most cost-effective option, did not meet your expectations. We hope that the hotel's unique geographical location and high-quality service have added a touch of to your trip. We would like to recommend that you try staying in Buildings No. 2, 7, or 8 next time. These buildings offer rooms, better views, and a newly designed layout that caters to modern vacationing concepts. We sincerely look forward to your next visit!
Guest User
Courtyard View Room - Double Bed
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The hotel location and service were amazing. I took my mom there to celebrate her birthday and she was pleasantly surprised by the cake and bouquet of flower waiting for her. I had not even mentioned that it was her birthday, as she joined the trip last minute. She had a wonderful time at the hotel and by the west lake.
Response from Property: Dear guest, thank you for choosing to stay in our hotel.the guests satisfad is our dream. Pavilions, small Bridges, bamboo and ancient wooden stones, the environment is very quiet and elegant, and it can make people forget the noise of the world. I believe you have a good holiday here. Look forward to seeing you again.