To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.3
Cleanliness9.3
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All reviews(245)
Positive reviews(230)
Reviews with photos/video(61)
Near shopping area(22)
Large rooms(21)
Easy to get around(19)
Friendly front desk staff(12)
Convenient for shopping(11)
Delicious breakfast(10)
Loved the view(7)
Has rooms for families(4)
Negative reviews(15)
Guest User
Business Queen Room
Stayed in Nov 2025
Couple
2 review
10/10
Outstanding
Posted on Dec 21, 2025
To the hotel, the service was warm and attentive!
Staying at this hotel was incredibly worth it. Mineral water was provided, the facilities were comprehensive, and breakfast was amazing. The location is excellent with convenient transportation; you can walk to West Lake and various shopping malls. There's a night market nearby, and it's a bustling, prosperous, and very lively area.
The service was thoughtful and the facilities great. It was clean with strong Wi-Fi, and the bathroom was new with a refreshing shower! The room was spacious and bright, making for a comfortable stay.
Original textTranslated by Google
Response from Property: Thank you for your stay. We are honored by your positive feedback on our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide you with first-class service and a comfortable stay. We look forward to welcoming you back again.
Mervin_1009
Business Queen Room
Stayed in May 2024
Couple
10 review
8.5/10
Very good
Posted on Jun 13, 2024
Good hotel to stay in Hang Zhou
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying in Hangzhou. We look forward to your visit again to review our progress and wish you a happy day!
Teena Dring
Queen Room With Lake View
Stayed in Apr 2024
Couple
7 review
9.5/10
Amazing
Posted on May 28, 2024
Excellent location for West Lake and surrounding area. Staff very helpful. Ask for extra pillows and received in an instant. Helped with language barrier, always smiling. Breakfast and breakfast staff so helpful, kind and made conversation. Would stay here again.
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Queen Room With Lake View
Stayed in Oct 2023
Couple
1 review
9.0/10
Great
Posted on Nov 19, 2023
Hotel locates close to the 2022 Asian Games spot centres. Room was very clean, tidy and quiet. Many food courts are near and convenient to us. But we could not book a car through online car hailing to airport early in the morning.
Response from Property: Dear guest, thank you for your recognition of us. We sincerely strive to meet every customer's needs.
Towards. We will definitely work harder to create a five-star standard. We look forward to your next trip and we can create a more perfect experience for you.
Beautiful service.
Richie Brooke
Queen Room With Lake View
Stayed in Nov 2025
Family
13 review
6.0/10
Posted on Jan 3, 2026
Not bad
Response from Property: 感謝您的評論,我們感到非常高興您對我們的酒店服務表示滿意。我們會繼續努力提升每個細節的質量,為您提供更加舒適的住宿體驗。感謝您的支持和信任,期待您的再次光臨!
Naga Mallikarjun
Family Room
Stayed in Jul 2023
Family
10 review
10/10
Outstanding
Posted on Aug 5, 2023
Hotel is very close to west lake. Room is neat and clean.price is very reasonable
Response from Property: Dear guests: Hello! Thank you for your trust in Dongfang Jinzuo Apartment Hotel! Thank you for your generous praise and strong recommendation! It’s really hard to leave the Dongfang Jinzuo Apartment when you love it. The Dongfang Jinzuo Apartment Hotel is your most beautiful and warmest home in Hangzhou. Remember to come back often when you have time! the
LLlinlin
Family Suite
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 29, 2025
The service was excellent, the rooms were spacious and clean, it was close to West Lake, and the surrounding facilities were complete.
Original textTranslated by Google
Response from Property: Thank you so much for your positive feedback on our hotel; it is truly an honor. Your satisfaction is our greatest pursuit, and we will continue to strive to provide you with first-class service and a comfortable stay. We look forward to welcoming you back again.
Guest User
Comfy Queen Room
Stayed in Apr 2025
Family
35 review
10/10
Outstanding
Posted on May 11, 2025
The room is very spacious. It is a 5-minute walk to in77, the most central location in Hangzhou. Wushan Square is downstairs, which is very convenient for shopping. It is very suitable for family travel
Original textTranslated by Google
Response from Property: Thank you for your stay. We are honored by your positive feedback on our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide you with first-class service and a comfortable stay. We look forward to welcoming you back again.
Guest User
Family Suite
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 21, 2025
Although the environment is a bit old, you can feel the hotel's care. The space is large and the stay is very comfortable. You can overlook the West Lake. I will book here again next time I come to Hangzhou.
Original textTranslated by Google
Response from Property: 感謝您的入住,非常感謝您對我們酒店的認可,這讓我們感到無比的榮幸。您的滿意是我們最大的追求,我們會繼續努力,為您提供一流的服務和舒適的住宿體驗,歡迎您的再次光臨。
oscar55555
Comfy Queen Room
Stayed in Feb 2025
Solo traveller
11 review
10/10
Outstanding
Posted on Mar 4, 2025
The room is very good and of moderate size. It has a dedicated washing machine, clothes drying rack, microwave, induction cooker, etc. It is very clean and the items are very new. I highly recommend it.
Original textTranslated by Google
Response from Property: Thank you for your stay. We are very honored to have your recognition of our hotel. Your satisfaction is our greatest pursuit. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience. You are welcome to visit us again.
Guest User
Premium 2-bed Room
Stayed in Jul 2025
Business traveller
1 review
3.7/10
Posted on Aug 19, 2025
I booked a standard room two months in advance, but upon arrival, I was given a king-size bed with a small bed next to it. The two beds were side by side, one taller than the other. They told me this was a standard room. The waiter confidently said, "This is the only room we have left. So, it's a standard room. Didn't they put two beds in there?" So, what was the point of booking a room in advance? They just gave me a random room with a small bed next to it and called it a standard room. Well, I'm a complete ****, so you can do whatever you want. The service was truly disappointing, and the hygiene was mediocre. That's fine, but they don't even have the basics of credibility. I don't know how this business can be successful.
Original textTranslated by Google
Response from Property: Dear guest, hello! We are deeply saddened by your review and are unable to provide you with a satisfactory stay. This is our greatest regret. Your sincere evaluation is a spur to our hotel's continuous improvement. We look forward to your return and will ensure you receive a better and more satisfying stay. You will feel our sincerity and see our continuous efforts to improve. We at the hotel will always provide better service to every guest. Finally, we wish you a happy stay. Thank you for your sincere review and sincerely hope you will stay again to experience our progress.
Guest User
Family Suite
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 11, 2025
Excellent, everything is in place, and you can see most of West Lake.
Original textTranslated by Google
Response from Property: Thank you so much for your positive feedback on our hotel; it is truly an honor. Your satisfaction is our greatest pursuit, and we will continue to strive to provide you with first-class service and a comfortable stay. We look forward to welcoming you back again.
Jingxian
Premium 2-bed Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 18, 2025
1. **Convenient location, good service, clean, comfortable and cost-effective!
2. **The front desk is warm and efficient, and the room is clean and comfortable!
3. **Convenient transportation and new facilities, I will choose here next time I go on a business trip!
4. **The breakfast is rich and delicious, and the bedding is comfortable and I have a good night's sleep!
5. **Elegant environment and great service, suitable for both business and leisure!
Original textTranslated by Google
Response from Property: Thank you for your stay. We are honored by your positive feedback on our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide you with first-class service and a comfortable stay. We look forward to welcoming you back again.
Guest User
Premium 2-bed Room
Stayed in Mar 2025
Family
20 review
9.0/10
Great
Posted on Apr 6, 2025
The location is very good, convenient to the West Lake and the pedestrian street, and not far from the subway entrance.
Original textTranslated by Google
Response from Property: Hotel response: Thank you for your stay. Thank you very much for your recognition of our hotel. We feel extremely honored. Your satisfaction is our greatest pursuit. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience. You are welcome to visit us again.
ken wong
Business Queen Room
Stayed in Aug 2024
Family
30 review
9.5/10
Amazing
Posted on Sep 16, 2024
Although the room is a bit old, it is hygienic and well located. It is close to the West Lake and Longxiang Road subway station. The room is large, the breakfast is good, and it is cost-effective. It is worth recommending.
Original textTranslated by Google
Response from Property: 感謝您的入住,非常感謝您對酒店的認可,東方金座公寓酒店位於美麗的西湖景區,酒店近龍翔橋地鐵口、銀泰IN77,走路10分鐘就能到達。酒店是公寓式公寓,房間寬敞,落地窗,洗衣機、微波爐,滿足您出行,旅居,親子的各項需求。歡迎您的再次光臨。