East Inn

East Inn Reviews

East Inn

No. 191 Fanjia Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView hotel details
East Inn
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Guest Reviews of East Inn

9.2/10
Very Good
1092 review
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.2
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All reviews(1092)
Positive reviews(1032)
Reviews with photos/video(232)
Friendly front desk staff(87)
Large rooms(71)
Convenient parking(35)
Perfect for business trips(19)
Close to train station(17)
Average lighting(11)
Tasty coffee(8)
Easy to call taxis(6)
Negative reviews(60)
Xiaobaimeitianshuibuxing
Luxury Loft Executive Suite
Stayed in Nov 2025
Travelling with friends
12 review
10/10
Outstanding
Posted on Dec 19, 2025
The duplex design offers a spacious layout, and even with two suitcases, my friend and I didn't feel cramped. The room was clean and well-maintained. Service was very responsive; any requests were immediately addressed. My three-night stay was an excellent experience! The coffee downstairs was rich and flavorful, and the Basque cheesecake was absolutely delicious! It's also not far from the subway station, making travel convenient. Plus, there are plenty of snack options downstairs! Definitely a well-deserved five-star review~~
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Response from Property: Thank you for your 5-star review! The hotel was designed by a professional designer and boasts a unique Nordic style. On the first floor, there's a lively café offering freshly brewed coffee and a selection of classic novels available for borrowing, providing a quiet and elegant setting for your afternoon tea enjoyment! Also on the first floor is the Dongtinghui Restaurant, serving authentic Hangzhou cuisine and seafood! We look forward to your next stay! Wishing you success in your work and a happy life!
Tkkk12
Japanese-Style Premier Loft Suite
Stayed in Dec 2025
Family
5 review
10/10
Outstanding
Posted on Feb 17, 2026
Very accessible from many different restaurants, recommended
Response from Property: 🆓🚗停車:有地面停車位和地下車庫~離店時到前台登記下車牌號就能免費啦!(⚠️必須停在酒店所在園區內,停隔壁就不能免費了)🚌公交站:【萬事利絲綢匯】步行5分鐘(車最多),【秋濤路天城路口】步行3分鐘,【機場路三里亭】步行5分鐘🚇地鐵:4號線【新風C】步行12分鐘,1號線【閘弄口A】步行14分鐘,19號線【驿城路C】步行16分鐘,1號線【火車東站C】步行20分鐘🚄【杭州火車東站】下車建議【出租車南】打車,起步價。或【東站西廣場】搭西廣場公交28路(夜間228)1-2站,到【萬事利絲綢匯】下車後步行五分鐘。行李少也可以直接出站步行,從【西廣場】出來後,步行二十分鐘就到啦。⚠️距離近搭地鐵反而不方便,【千萬不要搭地鐵哦】!✈️【杭州蕭山國際機場】下飛機人少可以地鐵19號線到【驛城路】或者機場大巴坐到【火車東站】再选择打车或步行過來,人多就机场直接打車吧~V✉️:其他咨詢加微 EASTINN 有問題歡迎隨時聯繫。👏期待您的到来哟~🌹
Guest User
Enjoy The Loft Queen Room
Stayed in Apr 2025
Solo traveller
9 review
9.0/10
Great
Posted on May 26, 2025
Near the Railway East station but still need car to go. Downstairs a lot of foods and supper
Response from Property: 感謝親入住EASTINN東庭驛酒店,您的滿意是我們最大的追求,陽光明媚不如您的笑臉,千言萬語抵不上您的一次選擇和認可。茫茫人海中能與您相識,相遇,就是一種緣分~真誠期待與您再次相遇,祝您生活愉快!
NicolaPFFH
Luxury Loft Executive Suite
Stayed in Oct 2025
Solo traveller
4 review
7.0/10
Posted on Nov 20, 2025
The first night was terrible, I woke up and asked to move rooms as it felt like I had smoked a whole pack of cigarettes while sleeping. The new room had no smoke smell which was pleasant, and I’m not sure why I wasn’t put in that room to begin with when I asked for a non-smoking room. I wouldn’t book here again, while it is convenient and close to the amenities I needed and wanted, the hotel is run down and smells like smoke in all the public areas. If you are not a smoker, you will notice the smell immediately. This unfortunately tainted my entire stay. The rooms are adequately clean. Housekeeping try their best, but the rooms are built with cheap finishes. In the loft room, there is no natural light in the upstairs cavity with the bed and the stairs are very loud when walking down. The rooms are large, but the bathrooms are small. The wash room and toilet were together but the vanity was out in the room next to the wardrobe.
weeeeleng
Enjoy Loft Standard Suite
Stayed in May 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Jun 20, 2025
Good place to stay! Convenient got coffee downstairs
Response from Property: Thank you so much for your wonderful review! We are thrilled to welcome international friends and are so glad you enjoyed the coffee downstairs—the shop is indeed exceptional, as the owner is actually a certified international coffee quality grader. We love their coffee too! Our hotel offers a variety of themed LOFT rooms designed for different traveler needs: - LOFT Executive Suites for business travelers, - LOFT Standard Suites for groups or families, - LOFT Media Suites for movie and music enthusiasts, and more. Since their launch, these rooms have received great feedback for their excellent value and unique experiences. Our location is also very convenient: just one bus stop away from Hangzhou East Railway Station, and the nearby bus line offers direct access to West Lake, Zhejiang University, Song Dynasty Town, and other scenic spots. If you have any questions during your stay, please don’t hesitate to call us by dialing 0 on the room phone. We’re committed to providing the best service and will strive to make your next stay even more comfortable and memorable! Thanks again, and we look forward to hosting you again soon!
Anonymous User
Enjoy Loft Standard Suite
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Aug 23, 2025
Good location. Near food-stall for breakfast, Luckin coffee, McDonald's, restaurant and minimart.
Response from Property: A special welcome to our international friends visiting Hangzhou! While we're close to familiar names like McDonald's, we highly recommend immersing yourself in the local food scene. Just nearby, you'll find Dongting Hui Restaurant(东庭会餐厅), a fantastic place to authentic local Hangzhou cuisine and authentic Chinese flavors. Since you're here, why not skip the McDonald's and try something truly local? For coffee lovers, we are also near a superb specialty coffee shop called CicadayCoffee(蝉豆咖啡). It's a step above the rest – their owner is actually a certified coffee quality grader, and their shop is equipped with professional gear. In our opinion, their coffee is far superior to Luckin's. We hope you get to enjoy the unique local flavors and excellent coffee during your stay!
ndhrh
Enjoy Loft Standard Suite
Stayed in Nov 2024
Family
6 review
8.5/10
Very good
Posted on Dec 26, 2024
The staff were incredibly kind and helpful. We stayed for one night during our layover. Although the location was quite far from the airport and city center, it was peaceful and convenient, with easy access to Didi. The surrounding area had plenty of amenities and a variety of food options.A bonus was the lovely café downstairs, perfect for enjoying a cup of coffee. The unit we booked was clean and comfortable, making our stay enjoyable.
Guest User
Enjoy Loft Standard Suite
Stayed in Apr 2025
Travelling with friends
6 review
10/10
Outstanding
Posted on Jun 3, 2025
The hotel was very good. The staff was kind and helped us a lot when needed. The room is very big and the utilities were very convenient. Definitely would recommend when visiting Hangzhou.
Response from Property: Thank you so much for your wonderful feedback! We're truly delighted to hear that you enjoyed your stay with us and appreciated our staff's kindness and the spacious, well-equipped rooms.You'll be happy to know that the coffee shop downstairs is indeed run by a certified international coffee quality specialist – we're regular customers there too! Our hotel offers specially designed LOFT suites to cater to different needs: - Executive LOFT Suites for business travelers, - Standard LOFT Suites for groups and families, - and Media LOFT Suites with professional audio-visual systems for entertainment lovers. These rooms have been incredibly popular since their launch due to their great value!Location-wise, we're just one bus stop away from Hangzhou East Railway Station, and our nearby bus route provides direct access to West Lake, Zhejiang University, Songcheng Park, and other attractions.Should you need anything during your stay, please don't hesitate to call us by dialing 0. We're committed to continuous improvement and look forward to providing you with an even better experience next time!Thanks again for your recommendation – we can't wait to welcome you back to Hangzhou!
pikey
Enjoy The Queen Room Lightly
Stayed in Oct 2024
Couple
8 review
7.0/10
Posted on Nov 29, 2024
I choose this hotel because i was in a hurry and didn't had chance to see all the details and amenities. It's located in a good location, you can get anything nearby, it's very convenient. A little disappointed with the toilet and light in the room. The toilet blocked in the middle of the night had to call reception and even after he unclogged it, it again got blocked, and the wash basin was also blocked and we couldn't get cold water there was only hot water if we moved to the cold side of the tap the water stops, and the light was not bright, room was looking a little dark, but it was a comfortable room, good to stay for a night, to avoid unnecessary troubles and problems.
Anastasiia Mitiashina
Enjoy The Queen Room Lightly
Stayed in Sep 2024
Travelling with friends
13 review
9.0/10
Great
Posted on Nov 8, 2024
Enjoyed our stay at this hotel. The coffee shop on the first floor had one of the best coffees I have ever drank. The rooms were clean with all the needed things. Also the location of the hotel is very nice.
Response from Property: 尊敬的貴賓,您好!感謝您的入住及點評。酒店根據不同的顧客人羣定製了相應的房間,適合商旅出行的LOFT行政套房,適合多人出行的LOFT標準套房,適合影音愛好者的LOFT影音套房等等,性價比超高,自推出以來一直受到了廣大顧客的好評,酒店到杭州東高鐵站衹需公交1站路,並且酒店最近的公交線路可以直達西湖,浙大,宋城等風景名勝區。入住期間有任何問題都歡迎座機撥0聯繫我們,我們一定再接再厲做到最好,下次一定給您一個更加優質的入住體驗!
Guest User
Enjoy The Loft Queen Room
Stayed in Mar 2025
Travelling with friends
3 review
7.5/10
Posted on Jun 10, 2025
Smelled like cigarettes when we entered the room and the sofa was not clean. The staff immediately fixed it. However the room’s window was against a wall so the room had no natural light. I understand the cheap price.
Response from Property: 感謝您的反饋,我們一定加強監督,下次做的更好。入住期間碰到問題隨時聯繫前台座機撥0或者加24小時工作微信EASTINN隨時幫您處理。
Soloist 120
Enjoy The Loft Queen Room
Stayed in Feb 2025
Other
1 review
10/10
Outstanding
Posted on Apr 2, 2025
The staff were friendly , the room was tidy and very clean , the bed was very comfy and quiet. I would highly recommend
Response from Property: 感謝親入住EASTINN東庭驛酒店,您的滿意是我們最大的追求,陽光明媚不如您的笑臉,千言萬語抵不上您的一次選擇和認可。茫茫人海中能與您相識,相遇,就是一種緣分~真誠期待與您再次相遇,祝您生活愉快!
San:))
Enjoy Loft Standard Suite
Stayed in Jul 2024
Family
8 review
9.5/10
Amazing
Posted on Aug 27, 2024
Wonderful many thing to eat around here, very convienience and near the train station. Good Value
Response from Property: 尊敬的貴賓,您好!感謝您的入住及點評。酒店根據不同的顧客人羣定製了相應的房間,適合商旅出行的LOFT行政套房,適合多人出行的LOFT標準套房,適合影音愛好者的LOFT影音套房等等,性價比超高,自推出以來一直受到了廣大顧客的好評,酒店到杭州東高鐵站衹需公交1站路,並且酒店最近的公交線路可以直達西湖,浙大,宋城等風景名勝區。入住期間有任何問題都歡迎座機撥0聯繫我們,我們一定再接再厲做到最好,下次一定給您一個更加優質的入住體驗!
Guest User
Light Twin Room
Stayed in Dec 2024
Family
6 review
10/10
Outstanding
Posted on Feb 7, 2025
Had a lovely experience at East Inn! The check in experience was very smooth and easy, and the staff at the hotel were very professional and helpful. Our room was very clean and quiet. The location is nearby Hangzhou East Train station, just a 5 minute car ride. Also walkable to the subway station. Many small restaurants and markets nearby. Would definitely stay again. 
Response from Property: Thank you for sharing your stay experience in your busy schedule. Your recognition of the hotel is the greatest pursuit of every one of our employees. We always believe that good word of mouth must be the most sincere satisfaction recommendation of every customer. Thank you again for your support of EASTINN Hotel. We sincerely look forward to your next visit!
Khurram Hussain
Enjoy The Loft Queen Room
Stayed in Dec 2024
Family
17 review
10/10
Outstanding
Posted on Jan 30, 2025
The room was quiet large. Very clean and tidy and have comfortable stay. The staff is amazing
Response from Property: 🆓🚗停車:有地面停車位和地下車庫~離店時到前台登記下車牌號就能免費啦!(⚠️必須停在酒店所在園區內,停隔壁就不能免費了)🚌公交站:【萬事利絲綢匯】步行5分鐘(車最多),【秋濤路天城路口】步行3分鐘,【機場路三里亭】步行5分鐘🚇地鐵:4號線【新風C】步行12分鐘,1號線【閘弄口A】步行14分鐘,19號線【驿城路C】步行16分鐘,1號線【火車東站C】步行20分鐘🚄【杭州火車東站】下車建議【出租車南】打車,起步價。或【東站西廣場】搭西廣場公交28路(夜間228)1-2站,到【萬事利絲綢匯】下車後步行五分鐘。行李少也可以直接出站步行,從【西廣場】出來後,步行二十分鐘就到啦。⚠️距離近搭地鐵反而不方便,【千萬不要搭地鐵哦】!✈️【杭州蕭山國際機場】下飛機人少可以地鐵19號線到【驛城路】或者機場大巴坐到【火車東站】再选择打车或步行過來,人多就机场直接打車吧~V✉️:其他咨詢加微 EASTINN 有問題歡迎隨時聯繫。👏期待您的到来哟~🌹