Orange Hotel (Hangzhou Wenyi West Road)

Orange Hotel (Hangzhou Wenyi West Road) Reviews

Orange Hotel (Hangzhou Wenyi West Road)

Building 5, No. 50 Wenyi West Road, Xihu District, Hangzhou, Zhejiang 310012, ChinaView hotel details
Orange Hotel (Hangzhou Wenyi West Road)
Orange Hotel (Hangzhou Wenyi West Road)Orange Hotel (Hangzhou Wenyi West Road)Orange Hotel (Hangzhou Wenyi West Road)
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Guest Reviews of Orange Hotel (Hangzhou Wenyi West Road)

9.0/10
Good
603 reviews
Verified reviews
Location8.9
Amenities8.8
Service9.1
Cleanliness9.2
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All reviews(603)
Positive reviews(586)
Reviews with photos/video(28)
Awesome stay(91)
Friendly front desk staff(53)
Quiet & comfortable(48)
Awesome amenities(41)
Classy environment(40)
Delicious breakfast(34)
Easy to get around(18)
Perfect for business trips(10)
Negative reviews(17)
Gerena
Business Queen Room
Stayed in Feb 2026
Business traveller
26 reviews
10/10
Outstanding
Posted on May 19, 2026
The hotel is decent, pretty quiet, and convenient for getting around.
Original textTranslated by Google
Response from Property: 因為相遇,所以歡喜,希望從此以後小桔可以一直陪着您
Guest User
Business Queen Room
Stayed in Feb 2026
Business traveller
3 reviews
6.0/10
Posted on May 14, 2026
nice stay there
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Wangkaiyan
Stayed in Oct 2023
Solo traveller
6 reviews
10/10
Outstanding
Posted on Nov 27, 2023
设施:OK 卫生:OK 环境:OK 服务:OK
Response from Property: 尊敬的賓客,您好!每一份喜愛,都來自心靈深處的微笑與感動,能給到您滿意的入住體驗,是桔子的追求,我們會更加努力,期待與您的再次遇見! ——Daisy值班經理
Guest User
Superior Queen Room
Stayed in Jul 2025
Couple
1 reviews
4.5/10
Posted on Aug 17, 2025
[Feedback on my stay at XX Hotel] This stay was truly disappointing; I can only give it a 55 out of 100. First, the room facilities were problematic. The refrigerator was broken and completely unusable; it was impossible to refrigerate anything. Even worse, there were small insects on the bed, making me itchy all night and barely getting any sleep. I woke up the next day with small red spots on my skin, which severely disrupted my rest. Second, the location was very poor. The surrounding amenities were extremely limited. There were no coffee shops or breakfast places to be found, and I had to walk a long way to get breakfast in the morning, which was very inconvenient. Most importantly, the price was terrible. For over 400 yuan, the facilities and environment were below par; the value for money was extremely low. It wasn't even mediocre; it was definitely not worth the price. I hope the platform will take these accommodation issues seriously and provide a reasonable solution, as the overall experience was indeed very poor.
Original textTranslated by Google
6/8
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Jul 2025
Travelling with friends
3 reviews
9.2/10
Great
Posted on Aug 7, 2025
Huazhu's hotel requires a room card to enter and exit, which is safe and secure. It has all the basic facilities you need and a rich breakfast. However, you need to be a little careful about the shared washing and drying machines, so you need to queue up.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Jul 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Aug 8, 2025
The hotel is clean and hygienic, with complete facilities, the front desk is very considerate, and the breakfast is delicious. It deserves five-star praise!
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Business Queen Room
Stayed in Oct 2024
Booked for others
1 reviews
8.0/10
Very good
Posted on Jan 14, 2025
The room is relatively quiet, the transportation is convenient and fast, and there are residential areas with complete supporting facilities around. There are many convenience stores and breakfast shops, and the police station is next door, which gives you a full sense of security.
Original textTranslated by Google
Response from Property: Thank you for your love for Xiaoju. We serve you wholeheartedly. I hope your time at Xiaoju is happy and wonderful. As long as you like it, Xiaoju will do its best to satisfy you!
Anonymous User
Family Suite
Stayed in Oct 2024
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Nov 18, 2024
It was quite good. I was woken up by the sound of rain in the middle of the night. I found that the window was not closed tightly. If it was closed tightly, I couldn't hear it at all.
Original textTranslated by Google
Response from Property: Dear guest, your compliment is a treasure to us. We wish you beautiful scenery along your journey and bright sunshine. Best wishes for your well-being!
YYma
Family Suite
Stayed in Sep 2024
Travelling with friends
1 reviews
9.5/10
Amazing
Posted on Oct 29, 2024
The family suite is very suitable for young friends to travel. They can drink tea and chat together, and each has its own independent space. The sink is outside the bathroom. The restaurant on the first floor is bright and simple, and there is also a laundry room. To enter the room and facility area, you need to swipe your card, and you also need to swipe your card to get on the elevator, which makes you feel safe. When I met the cleaning lady in the corridor of the room, she smiled and greeted me actively. The brother and sister at the front desk were also polite and professional. The takeaway robot is also very cute.
Original textTranslated by Google
Response from Property: Dear guest, hello, your compliment makes us as happy as if we had obtained a rare treasure. May the beautiful scenery along the way accompany you, and the bright sunshine shine on you. I wish you all the best~
Guest User
Executive Queen Room
Stayed in Mar 2025
Business traveller
14 reviews
10/10
Outstanding
Posted on Apr 21, 2025
The transportation is convenient, the house is clean and tidy, there is a little smell, but it is within an acceptable range.
Original textTranslated by Google
Response from Property: Thank you for your love for Xiaoju. We will serve you wholeheartedly. I just hope that your time at Xiaoju is happy and wonderful. As long as you like it, Xiaoju will definitely satisfy you!
Hanshanyiye
Family Suite
Stayed in Mar 2025
Family
8 reviews
8.2/10
Very good
Posted on Apr 9, 2025
Although the location is a bit far from the West Lake Scenic Area, the price/performance ratio is good. There is a bus at the door that goes directly to the zoo, and the subway station is one stop away. There are places to eat not far to the south, north, and west. There is also a McDonald's at the southwest corner of the traffic light to the south. The interior environment is a bit dark and looks a bit old. The breakfast is quite rich. It is quite good in this crowded holiday.
Original textTranslated by Google
Response from Property: Thank you for your praise! From the moment you stepped into the hotel, we looked forward to giving you a perfect experience. We are so happy to receive your recognition! Next time you have a travel plan, we hope you will choose us and we will definitely give you the comfort of home!
Guest User
Executive Queen Room
Stayed in Feb 2025
Other
4 reviews
10/10
Outstanding
Posted on Mar 16, 2025
Service: Good, with robot delivery Environment: Very safe next to the police station, convenient transportation, easy to go anywhere
Original textTranslated by Google
Response from Property: Thank you for your praise! From the moment you stepped into the hotel, we looked forward to giving you a perfect experience. We are so happy to receive your recognition! Next time you have a travel plan, we hope you will choose us and we will definitely give you the comfort of home!
CK6516
Business Queen Room
Stayed in Feb 2025
Other
37 reviews
5.7/10
Posted on Mar 13, 2025
The hotel is seriously aging, the glass is not soundproof, especially at night it is very noisy!! The hotel room does not have an intelligent control system, it is very troublesome to turn on and off the lights, the facilities are dusty, and there are bugs
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying with us and for leaving us a review despite your busy schedule. We are sorry for the bad stay experience you had. This hotel is the 1.0 version of Orange Hotel and we apologize for causing you trouble during your stay. We will immediately feedback to the relevant departments. All hotel staff look forward to your stay again and wish you good health. Thanks!
Guest User
Executive Queen Room
Stayed in Jul 2024
Business traveller
10 reviews
10/10
Outstanding
Posted on Aug 12, 2024
The front desk staff is friendly. The room is quiet. The surrounding transportation is convenient. Overall, it is a satisfactory stay.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Yidianlayechibule
Deluxe 2-bed Room
Stayed in Jul 2024
Travelling with friends
17 reviews
10/10
Outstanding
Posted on Aug 3, 2024
Very good. Clean environment, good service. The staff is also very nice. I like it and I will come here again. Great. Great.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!