Relais & Chateaux Chaptel Hangzhou
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou

Relais & Chateaux Chaptel Hangzhou

No. 3 of Top Cultural Hotels in Hangzhou
No.5 baifu Road, Shangcheng District, Hangzhou, Zhejiang 310006, China
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The Chaptel Hangzhou (Hangzhou Hubiancun Jiudian) is an all-suite boutique hotel only a three-minute walk from West Lake. Wulin Square is 2.5 km (1.5 mi) away, and the Hangzhou East Railway Station is 8.1 km (5 mi) away.  Show More
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hotel overview picture
Last booked 15 mins ago on our site
4.6/5Great·Location: 4.7
Classy environment89% Recommended
All 273 Reviews
Amenities
Fitness RoomParkingFreeAirport Pick-up ServiceBarTea RoomRestaurantCaféMeeting RoomMulti-Function Room24-Hour Front Desk
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Surroundings
Metro: Longxiangqiao
(400m)
Metro: Fengqi Road
(620m)
Airport: Hangzhou Xiaoshan International Airport
(28.7 km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Garden Villa Suite
5

Garden Villa Suite

1 Queen bed
100m² | Floor: 2-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Duplex Family Room
8

Duplex Family Room

95m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Shikumen Family Room
5

Shikumen Family Room

105m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Garden Villa
7

Garden Villa

4 Queen bed
600m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Discount Room
4

Discount Room

1 Queen bed
50m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Garden Villa Room
4

Garden Villa Room

1 Queen bed
70m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Themed Suite
3

Themed Suite

1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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Classic Room
5

Classic Room

1 Queen bed
90-118m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Family Room
6

Family Room

2 Queen bed
141.9m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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16 Villa

16 Villa

3 Queen bed
305m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Themed Room

Themed Room

1 Queen bed
90m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Themed Classic Room

Themed Classic Room

1 Queen bed
105m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Multi-level Suite

Multi-level Suite

1 Queen bed
90-95m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Shikumen Classic Row House

Shikumen Classic Row House

1 Queen bed
118.2m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Shikumen Classic Row House

Shikumen Classic Row House

1 Queen bed
118.2m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Shikumen Standard Row House

Shikumen Standard Row House

1 Queen bed
90-95m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews(273)

4.6/5
Great
Verified Reviews
  • Cleanliness4.6
  • Amenities4.4
  • Location4.7
  • Service4.6
Madame Interpreter’s journal
December 26, 2023
It has been a great experience staying in this lovely place. The place brought back a childhood memory , visiting the grandparent in the village during the winter time😊. The unique , antique wooden furnitures are very beautiful. Great location. Will visit this place again for the next visit😊
Guest User
March 18, 2024
pleasant surprise. fascinating hotel. excellent concierge. a must-stay for the next trip to Hangzhou!
Dan R-L
August 18, 2021
The staff were polite and accommodating if you spoke Chinese. The location is excellent with sites, restaurants, shopping and bars on your doorstep. The hotel is a lovely setting and the accommodation was clean. It was my partners birthday so I requested something a little extra and the hotel provided a birthday banner, balloons and a very nice rose petal heart on the floor in the living room. A lovely touch! The TVs were both small and incredibly quiet. The WiFi was challenging to log on to and it kept dropping. When we requested extras like a shirt steamer and a bucket with ice they came quickly and brought into the suite. Good service but amenities need to be looked at.
Anonymous User
March 26, 2024
The hotel has a beautiful environment, considerate service, good location, and the surrounding area is very prosperous.
Original TextTranslation provided by Google
Guest User
April 11, 2024
The service attitude is good, the hotel environment is nice, with a profound Republican style, complete facilities, good front desk service, considerate, fast check-in, and I was upgraded after making up the price difference! ! The room is super good, clean and tidy, the bed is big, the bathroom is clean, the room attendant is enthusiastic, and there is a free mini bar in the room. The breakfast is very good and very satisfying. I started a day of walking around West Lake with full energy!
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Guest User
April 8, 2024
The hotel is in a great location, facing the West Lake and backed by the most prosperous commercial center in Hangzhou. It is quiet in the bustling city and has very convenient transportation. I called to consult some travel tips before arriving at the hotel, and the staff explained it patiently. When I entered the hotel, there was a concierge in the lobby to help me store my luggage. They were enthusiastic and professional. From booking the hotel to checking out, the hotel gave me a very warm and comfortable feeling. There are Chinese and Western breakfasts. I ordered Chinese. The handmade wontons were very good and suited my taste. Everything is very good, a great hotel!
Original TextTranslation provided by Google
Anonymous User
March 27, 2024
The location is very good, a short walk to West Lake, and it is also very convenient to buy things in the commercial district. The front desk paid for the upgrade to a large suite. The room was very clean and tidy, the facilities were very good, the waiters were also very enthusiastic, and the whole environment was very good. The front desk said that Chinese and Western food will be available soon, and I should be able to eat there next time I come. The dim sum is delicious
Original TextTranslation provided by Google
Guest User
March 18, 2024
It is separated from the West Lake by a wall. It is very convenient to go out. The hotel is very photogenic. The room is very big and it is a good experience.
Original TextTranslation provided by Google
Anonymous User
January 20, 2024
I lived in Nanjing several years ago and had a very good impression. When I came to Hangzhou this time, I had high expectations for the brand. The location is great. The Shikumen-style rooms have up and down stairs, but the facilities are old and there is nothing to worry about. It is good to experience the feeling of an old house. But the maintenance is too poor, the water in the shower is too slow, and it will overflow into the bathroom, and the air conditioning temperature is not enough; the balcony and terrace are not clean enough; the breakfast is okay, the bedding is quite comfortable, the service is only there, and the toiletries are average. This type of hotel, if you don't spend a lot of effort on maintenance and service, it's hard to feel good. It's just a one-time experience, and the price/performance ratio is average.
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Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from every country/region are accepted

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 2 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeWestern, Chinese, Vegetarian
StyleBuffet, Set menu
Opening hours[Mon - Sun] 08:00-10:30 Open
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2013
  • Renovated: 2016
  • Number of Rooms: 23
The Chaptel Hangzhou (Hangzhou Hubiancun Jiudian) is an all-suite boutique hotel only a three-minute walk from West Lake. Wulin Square is 2.5 km (1.5 mi) away, and the Hangzhou East Railway Station is 8.1 km (5 mi) away.  

Free parking and Wi-Fi in public areas are offered to guests of this hotel. 

The on-site restaurant serves Western cuisine. A teahouse and lobby bar provide additional spaces for guests to unwind with a drink or meet up with friends.   

Guests with free time can rent a bike from the front desk to explore the surrounding area.

Services & Amenities

Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Relais & Chateaux Chaptel Hangzhou?

Prices at Relais & Chateaux Chaptel Hangzhou are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Relais & Chateaux Chaptel Hangzhou?

The closest airport is Hangzhou Xiaoshan International Airport. It is 28.7 km from the hotel and approximately a 49minutes journey by taxi.

What are the check-in and check-out times at Relais & Chateaux Chaptel Hangzhou?

The check-in time is after 14:00 and the check-out time is before 12:00.

Does Relais & Chateaux Chaptel Hangzhou provide airport transfer services?

Yes, Relais & Chateaux Chaptel Hangzhou provides airport transfer services.

What amenities and services does Relais & Chateaux Chaptel Hangzhou have?

Relais & Chateaux Chaptel Hangzhou has the following amenities and services: Fitness Room, Parking, Airport Pick-up Service.

Does Relais & Chateaux Chaptel Hangzhou have a swimming pool?

No, Relais & Chateaux Chaptel Hangzhou doesn't have a pool.

Does Relais & Chateaux Chaptel Hangzhou have fitness amenities?

Yes, Relais & Chateaux Chaptel Hangzhou has fitness amenities.

Does Relais & Chateaux Chaptel Hangzhou provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Relais & Chateaux Chaptel Hangzhou have non-smoking rooms?

Yes, Relais & Chateaux Chaptel Hangzhou has non-smoking rooms. Please view the hotel listing for details.

Does Relais & Chateaux Chaptel Hangzhou provide breakfast?

Yes, Relais & Chateaux Chaptel Hangzhou provides breakfast.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport29.22KM
Nearest Train StationHangzhou East Railway Station
Distance to Train Station10.03KM
Nearest Metro StationLongxiangqiao
Distance to Metro Station0.52KM
Average Price FromGBP812
Hotel Star Rating5