Hangzhou Zhelv Kaiyuan Mingting Hotel

Hangzhou Zhelv Kaiyuan Mingting Hotel Reviews

Hangzhou Zhelv Kaiyuan Mingting Hotel

No.379 Dongning Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Hangzhou Zhelv Kaiyuan Mingting Hotel
Hangzhou Zhelv Kaiyuan Mingting HotelHangzhou Zhelv Kaiyuan Mingting HotelHangzhou Zhelv Kaiyuan Mingting Hotel
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Hangzhou Zhelv Kaiyuan Mingting Hotel Guest Reviews

4.7/5
Outstanding
4436 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(4436)
Positive reviews(4381)
Reviews with photos/video(382)
Friendly front desk staff(908)
Easy to get around(721)
Delicious breakfast(322)
Large rooms(289)
Perfect for business trips(159)
Close to train station(140)
Tasty restaurant(57)
Delicious buffet(27)
Negative reviews(55)
Gray Li
Superior King Room
Stayed in Sep 2024
Couples
39 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Very nice and new modern hotel. Reception staff wore beautiful uniforms.
Response from Property: ❤️唐風禮迎服務❤️，非常感謝您對我們酒店的認可和讚揚！我們會繼續努力，保持酒店的新穎與現代化，讓每一位客人都能在這裏感受到家一般的温暖與舒適。我們的接待人員也會以更加飽滿的熱情和專業的服務迎接每一位賓客，期待您再次光臨！🥰
varuna
Superior King Room
Stayed in Dec 2024
Business travellers
16 review
5.0/5
Outstanding
Posted on Jan 16, 2025
The place was very quite clean and nice ambiance. Easy to access and very close to the speed train. Friendly staff and very supportive to the customers. I recommend this hotel as one of the best places to stay as a very happy and satisfied customer.
Response from Property: ❤️禮迎官❤️，非常感謝您對我們酒店的高度評價和認可呀！您提到的氛圍好、交通便利、員工友好等都是我們一直努力在保持和提升的方面，能得到您這樣滿意的顧客的推薦，我們真的特別開心和榮幸呢！我們會繼續努力，讓每一位來到我們酒店的客人都能感受到家一般的温馨和舒適，期待您的再次光臨喲！
Guest User
Family Room (Mini Fridge + Xilinmen Dream Mattress)
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Counter staff was attentive to our needs. Must mentioned that the doorman gave us shelter during the rain and unloaded our heavy luggages from the car without being told. Tea was served to us at the reception counter and every detailed explained to us when we checked in. The breakfast spread was great and food was in abundance. The location was right in front of the metro exit which is a huge plus point. The room was spacious and every piece of furniture was well thought out during space planning I will definitely stay in this hotel again
Response from Property: ❤️禮迎官❤️，非常感謝您對我們酒店的認可和讚揚！我們會繼續努力，保持高水準的服務。您提到的酒店亮點“位置超便利”，也一直是我們的優勢之一。期待您再次光臨！😊
Guest User
Family Room (Mini Fridge + Xilinmen Dream Mattress)
Stayed in Apr 2024
Family
5 review
3.7/5
Posted on May 25, 2024
The hotel is supposed to be 4 star but the service is not so . After we checked in , we found out the soap and other items in the shower were empty. Wi-Fi was not existent in the room . After we complained, the front desk said that is nothing they can do. The location is good , walking distance to Hangzhou East train station, about 15 minutes away on the right facing Ningbo road.
Response from Property: 尊敬的賓客您好，感謝您選擇了杭州浙旅開元名庭大酒店，我們很重視每一位客人的入住感受，非常抱歉在您入住期間沒有給您一個良好的入住體驗，杭州浙旅開元名庭大酒店位於東站附近，交通方便，給您造成的不愉快我們在此再次誠摯的向您表達我們的歉意，希望您下次入住您可以看到我們的進步。
Anonymous User
Superior King Room
Stayed in Sep 2023
Business travellers
3 review
4.5/5
Great
Posted on Oct 31, 2023
Bedroom is spacious. Bathroom is cool. Cleanliness is good. Location is good. Very convenient to walk around that area. Hotel is very near to the raffles tower.
Response from Property: A jar of sake, drinking up the joys and sorrows of an old friend, the stars flowing, raising my eyebrows. Fortunately, I have you in my eyes. Your affirmation also gives us a lot of encouragement. I hope you can give us more encouragement next time. Being able to provide every guest and friend from afar with a warm and welcoming service is also the constant pursuit of Delong people! We sincerely look forward to your visit again!
Guest User
Cozy Double Bed Room (Negative Ion Machine + Xinlinmen Dreams Mattress)
Stayed in Oct 2024
Business travellers
8 review
4.0/5
Very Good
Posted on Dec 8, 2024
It's was clean and new
Response from Property: ❤️禮迎官❤️，非常感謝您對我們酒店的認可和好評呀😄！我們一直致力於為每一位客人提供乾淨、舒適的住宿環境。您提到的乾淨這一點，正是我們非常重視和努力維護的👍。能得到您的肯定，我們深感榮幸和開心🥰，也期待您再次光臨，我們會繼續保持，為您提供更加優質的服務喲😘！
DistributorSiemensIndonesia
Superior King Room
Stayed in Dec 2023
Business travellers
1 review
4.2/5
Very Good
Posted on Jan 21, 2024
Nice room, clean and also great location from Train Station
Response from Property: Dear guest: Hello! Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope Hangzhou Zhejiang Travel New Century Mingting Hotel will be the most warm and unique one in your memories! Look forward to your next stay, but also look forward to your 5 points review oh!
홍은산
Superior King Room
Stayed in Jul 2023
Other
2 review
3.2/5
Posted on Aug 28, 2023
Very wide room and has a nice view. Delicious breakfast also nice.
Response from Property: Kusanagi loves spring flowers, summer trees, autumn dusk, winter sunshine. But what I like most is to be able to meet you again.
Yong Ching
Cozy Double Bed Room (Negative Ion Machine + Xinlinmen Dreams Mattress)
Stayed in Mar 2024
Solo travellers
15 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Very good.
Response from Property: 年華似水，匆匆一瞥，多少歲月，輕描淡寫。讚美別人是温馨的，被別人讚美更是一種幸福，您的肯定讓我們充滿了動力。我們也會再接再厲，把最貼心的服務帶給您。願我們的陪伴能夠一直為您帶來美好的體驗。真誠的期待您的再次光臨。
Anonymous User
Guestroom (2 Beds)
Stayed in Jan 2023
Family
22 review
3.7/5
Posted on Feb 19, 2023
perfect location near east train station
Response from Property: 尊敬的賓客： 感謝您入住浙旅開元名庭大酒店並對我們小夥伴進行表揚！杭州浙旅開元名庭大酒店是離杭州東站最近的一家德朧集團旗下酒店，周邊交通便利，出行快捷，地理位置十分優越。您的肯定也給了我們很大的鼓勵，希望下次能給我們5分點評。能為每一位遠道而來的賓朋提供賓至如歸的温馨服務，也是德朧人不斷的追求！ 我們真誠期待您的再次光臨!
오진
Cozy Double Bed Room (Negative Ion Machine + Xinlinmen Dreams Mattress)
Stayed in Aug 2023
Business travellers
13 review
5.0/5
Outstanding
Posted on Sep 22, 2023
good so good
Response from Property: 世界上有許多種遇見，最美好的，莫過於在最美的時光與對的您相遇。您的肯定也給了我們很大的鼓勵，希望下次能給我們更多的鼓勵。能為每一位遠道而來的賓朋提供賓至如歸的温馨服務，也是德朧人不斷的追求！ 我們真誠期待您的再次光臨!
Guest User
Superior King Room
Stayed in Feb 2025
Business travellers
54 review
5.0/5
Outstanding
Posted on Mar 5, 2025
The hotel has a good location. My friend came to Hangzhou on a business trip. I booked it for her. I asked her about her experience. She said it was good. So next time she comes, she will book here again.
Original TextTranslated by Google
Response from Property: ❤️Receptionist❤️, thank you very much for your recognition and support of our hotel! We are also very happy that your friends have a good stay experience😀. We will continue to work hard to maintain and improve our service quality, and look forward to your continued choice of us next time you come as a guest! 🥰
Guest User
Superior King Room
Stayed in Jan 2025
Couples
13 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The room was clean, the bed was comfortable, the service was warm and thoughtful, especially Xiao Yao at the front desk, who had a good service attitude and was very enthusiastic. When checking in, she heard that we were a little hot and took the time to pour us a cup of tea, which was very thoughtful.
Original TextTranslated by Google
Response from Property: ❤️Welcome Officer❤️, thank you very much for your recognition and praise of our hotel! We have been committed to providing every guest with a comfortable accommodation experience and considerate service. The cleanliness of the room and the comfortable bed are our basic commitment to our guests, and our waiters also require themselves to be warm and thoughtful. Xiao Yao learned that you were a little hot and took the time to pour you tea, which is what we should do. Thank you again for your praise and look forward to your visit again!
Ssoer
Cozy Double Bed Room (Negative Ion Machine + Xinlinmen Dreams Mattress)
Stayed in Jan 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The staff Xiaoman is really super gentle and has a very good service attitude. The room is very clean and the facilities are also complete. The experience is very good. I will stay again next time
Original TextTranslated by Google
Response from Property: ❤️禮迎官❤️，非常感謝您對我們酒店的認可和對小曼的讚揚！我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗。房間乾淨整潔以及設施齊全也是我們努力的目標。能得到您的肯定我們非常開心，期待您下次再來入住喲！😘
Anonymous User
Cozy Double Bed Room (Negative Ion Machine + Xinlinmen Dreams Mattress)
Stayed in Jan 2025
Business travellers
4 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The room is spacious, the front desk service is very good, although it is Mingting, it feels like Mingdu, 5 points praise, walk to Hangzhou East Station, very convenient, next time I come to Hangzhou, I will continue to stay here. Several issues in the room, need to pay attention 1 Disposable items, obviously the new and old packaging are mixed, it is recommended to use the new and old on different floors 2 The place where the shower gel is placed is the hand sanitizer, indicating that the 3-level room inspection system for guest rooms still needs to be implemented 3 It is still a room inspection problem. The OTA room has no corners in the bathroom, which gives people a non-standard feeling
Original TextTranslated by Google
Response from Property: 【總經理回覆】非常抱歉給您帶來不好的體驗😔，我們會立刻針對您提出的問題進行整改。關於一次性用品新舊包裝混用的情況，我們會加強管理，做到統一使用；沐浴露和洗手液放錯的問題，我們會加強客房人員培訓，嚴格落實查房制度；對於 OTA 房間衞生間不標準的問題，我們會督促相關人員認真執行三級查房制度，確保房間的每一個細節都符合標準。我們一定會努力改進，給您帶來更好的住宿體驗，期待您下次再來檢驗我們的改進成果🙏。