Zhejiang Railway City Square Hotel Reviews

Response from Property: Dear Guest, Thank you for choosing Zhejiang Railway Building City Plaza Hotel and leaving such a thoughtful review! We are delighted that the hotel's convenient location – situated on the first floor of the train station and directly opposite Metro Lines 1 and 5 – saves you the hassle of long journeys. We are also pleased that you appreciated the hotel's layout. We sincerely apologize for any inconvenience caused by the limited parking spaces; we will actively coordinate and optimize parking resources to provide our guests with even better services. We look forward to your next visit and wish you and your family a happy and prosperous life!

Response from Property: Dear Guest,Thank you very much for taking the time to share such a detailed and sincere review of your stay! We are delighted to know that the hotel's prime location and the late 2:00 PM checkout service added convenience and ease to your journey. The late checkout policy is designed to allow every guest to fully enjoy their travel time without rushing, and your recognition makes all our efforts worthwhile.We sincerely apologize for the inconvenience caused by the outdated facilities due to the hotel being an older building, as well as the cigarette smoke odor on some floors. The facility renovation project is now steadily underway, and we plan to gradually replace old equipment and refurbish guest rooms to create a more comfortable and modern stay experience. Regarding the smoke issue, we will strengthen floor patrols, enhance non-smoking signage, and carry out deep deodorization treatment in public areas and guest rooms to improve the environment for non-smokers.Your objective and thoughtful feedback has pointed out the direction for our improvement. If you visit Hangzhou again in the future, we hope to have the opportunity to welcome you with a brand-new look and better services, and regain your satisfaction. Wish every journey ahead of you is filled with beauty and pleasant surprises!

Response from Property: Dear guest, thank you so much for your kind words! A prime location, friendly front desk staff, and spacious rooms are what we strive to offer. Your recognition warms our hearts and gives us the motivation to keep going! We look forward to seeing you again and continuing to provide you with a high-quality stay experience!

Response from Property: Dear Guest, Hello! Thank you very much for choosing to stay at Zhejiang Railway Hotel and sharing your accommodation experience with us. Regarding suggestions, we will pass them on to the relevant departments for improvement and enhancement. The hotel offers a variety of room types, and we recommend you to try the renovated rooms in the South Building, where all the facilities are brand new and will surely make you more satisfied. We sincerely look forward to your next visit！

Response from Property: Distinguished Guests: Hello! Zhejiang Railway Plaza Hotel has a superior geographical location, warm and comfortable and clean check-in environment, and provides dedicated personalized service, which has been well received by many guests. All staff of the railway building sincerely invite you to come again! Have a nice life!

Response from Property: Dear guest: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. I hope you will choose our hotel again whether it is a business trip or a travel! Sincerely look forward to your visit again! I wish you a happy life!

Response from Property: Distinguished Guests: Hello! Thank you for choosing to stay in Zhejiang railway building and share your experience! Our hotel location, convenient transportation, we will continue to strive for you and all guests to provide a better check-in experience! Strive to make every guest happy to come, satisfaction and return, sincerely look forward to your visit again! Have a nice life！

Response from Property: Dear guest: Hello, thank you for your feedback. Your satisfaction is the greatest encouragement for our work. The hotel is located at Hangzhou Station, quiet amidst the hustle and bustle, with zero distance between Hangzhou Railway Station, Metro Line 1, and Line 5. I am glad to receive your recognition, and we will continue to work hard. We look forward to your visit again. Wishing you good health and a happy family!

Response from Property: Dear Guest,Thank you so much for choosing our hotel and recognizing our "Good location"! We are delighted that our prime position has brought convenience to your trip.Nestled in the Hangzhou Railway Station business district, our hotel offers easy access to the railway station and nearby metro stations, ensuring smooth travels for both business and leisure guests. We have always strived to leverage our geographical advantage to save you time on commuting, allowing you to fully enjoy your journey in Hangzhou.We will continue to maintain our service standards and optimize travel guidance for our guests. We look forward to welcoming you again on your next trip to Hangzhou! Wish you all the best and pleasant travels always!

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們的酒店，並對此次入住經歷給予如此細緻的評價！我們很榮幸能在五一假期為您提供服務，且您對酒店的地理位置、性價比、隔音效果、空調和熱水設施等方面給予了肯定，這讓我們倍感欣慰。對於屋內設備老舊的情況，我們也深知有待改進，目前已在逐步規劃對設施設備進行更新升級，希望未來能為您提供更優質的硬件體驗。關於退房當天早上淋浴室出現蟑螂（“大強”）的問題，我們深感歉意，這確實給您的入住體驗帶來了不愉快。雖然南方氣候因素可能增加了此類情況出現的概率，但這絕不是我們可以忽視的理由。我們已通知專業的消殺公司加強對酒店進行除蟲處理，加強日常的衞生管理和檢查，以杜絕此類情況再次發生。能讓您連住三天是我們的榮幸，很遺憾因為這個小插曲影響了您原本完美的體驗。希望您能給我們一個機會，再次為您提供更優質、更舒適的服務。期待您的再次光臨，祝您生活愉快，旅途順遂！

Response from Property: Dear guest: Hello! Thank you for sharing such a sincere stay experience! We are very excited that you recognize the hotel's transportation convenience and cost-effectiveness! At the same time, we deeply apologize for the problem of damaged bathroom shower head and inconvenient bathtub use. At present, the engineering department has carried out maintenance on the guest room bathroom equipment. Every feedback from you is the direction of our improvement. We look forward to bringing you a comfortable and unforgettable stay again with more perfect facilities and services! I wish you a happy life and everything goes well!

Response from Property: 尊敬的賓客：感謝您選擇入住並抽出時間反饋真實體驗！非常感謝您對親子套房和衞生的認可，對於裝修陳舊、淋浴不便、服務延遲等問題，我們深感愧疚。我們將優化服務流程，提升響應速度。希望下次能為您帶來更好的入住體驗！

Response from Property: Dear guest: Hello! We are delighted to see your good comments! Thank you for choosing Zhejiang Railway Hotel during the peak of May Day travel. It is our honor to provide you with convenient transportation and comfortable accommodation! The fact that our front desk colleagues upgraded your family room and gained recognition is a motivation for us to continue to deliver warm service! Your "Book again next time" is the greatest compliment to us. We are ready and look forward to meeting you again and creating a more unforgettable stay experience for you! I wish you a happy life and everything goes well!

Response from Property: Dear guest, Hello! Thank you very much for choosing to stay at Zhejiang Railway Tower City Plaza Hotel and for taking the time to provide your feedback on your experience. We sincerely apologize for the inconvenience caused by outdated room amenities, malfunctioning bathroom fixtures, and other hygiene issues during your stay. Regarding the malfunctioning bathroom fixtures you mentioned, we have instructed our Engineering Department to thoroughly inspect all room equipment and expedite the replacement of outdated fixtures. At the same time, our Housekeeping Department will rigorously optimize cleaning procedures and strengthen sanitation inspections to ensure that every room meets the highest standards. Your feedback is crucial for our improvement, and we have already prioritized the renovation of our guest rooms, striving for comprehensive upgrades from hardware to service. Thank you again for your understanding and guidance. We wish you a happy life and look forward to welcoming you with a brand new look in the future!