Hampton by Hilton Hangzhou Binjiang Reviews

The front desk staffs are very helpful and polite. The restaurant is clean and foods are nice. The location also very convenient near all shops.

I booked the room as it said it came with river view. Unfortunately, when I opened the door, it was just city view. I expected I could easily see the river but it was very limited and distant river view. I do hope it can revise the description and better manage better customers’ expectations.

I recently booked several rooms at Hampton by Hilton Hangzhou Binjiang for our high-value guests, and the experience was truly impressive. The hotel team handled everything with great professionalism, making the entire process smooth and worry-free. The check-in was efficient, the staff were welcoming, and every request was managed with care. My guests appreciated the clean, modern rooms and comfortable amenities. The hotel’s fresh, contemporary environment and thoughtful service left a very positive impression on them. What stood out most was the consistency and reliability of the service—exactly what you expect when hosting important guests. I felt confident and satisfied with the arrangements, and my guests were equally pleased with their stay. Highly recommended for business travelers and anyone looking for a comfortable, well-managed hotel experience in the Binjiang area. I will definitely choose this hotel again for future guest bookings.

Friendly and courteous staff at the front desk, restaurant and room service. Remembered the room service staff, Megan, was always there to greet when we went out in the morning and gave us back a neat and clean room when we came back in the evening.

Front counter service was alright. They were happy to assist to order on behalf when I needed help with food delivery since the app didn’t work on my phone without a China number. Shower stall smelled of dampness and mildew. Housekeeping lady insisted on cleaning my room everyday, even though my DND sign was on. Still, she did a good job and was friendly all the time so kudos to Ms 秋。The room I was given was opposite a busy crossroads and I couldn’t really rest well on some days with the constant car horns going off (the drivers in Hangzhou are an impatient bunch so the horns were plenty). Even so, the bed was extremely comfy and the room was decent. Towels were clean. Was there for a 2-day concert and it was a straight line 20-min walk to the Olympic Arena.

The corridor smells smoke cigarette!! One of the staff is rude! The room divider is not sound proof!!

Excellent hotel , worth staying here

Convenient location, with subway stop just minutes from the hotel. Drive from the airport was only 20minutes without traffic. Room was clean and modern. Housekeeping was very efficient.

Good service

I give full mark on the service because the front desk allow us to check in early. Location is good, the Asia Game stadium and riverside walk is within walking distance. Going around town and tourist spots like west lake is within 30min by DiDi. Only dissatisfaction I got with this hotel is the gym. I understand not every hotel gym come with weight machines, but can you at least make sure the dumb bells set is a complete with full range of weight, not just 4, 10, 14, 18, 22kg.

Amazing hotel to go with my family !!! The robot and staffs are so helpful to help us with the takeaway! They helped us in ordering food , taxi and delivering our stuffs ! Really recommend

Clean and amazing

Very pleasant stay. Clean and convenient. Will return next time.

Very gentle staff and room well cleaned