Hong Ngoc Dynastie Boutique Hotel & Spa Reviews

Response from Property: Thank you for staying with us and for sharing your detailed feedback. We’re glad you enjoyed our convenient location and found the cleanliness satisfactory. We sincerely apologize for the discomfort caused by the humidity and the water pipe issue. Your comments have been shared with our maintenance team to improve ventilation and address the leakage. We truly appreciate your feedback and hope to have another opportunity to provide you with a better experience in the future.

Response from Property: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location near Hoan Kiem Lake, found the room clean, and felt welcomed by our team. Your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit! 🤩

Response from Property: Thank you for taking the time to share your detailed feedback. We are sorry to learn that your experience did not fully meet your expectations.Regarding the hotel classification, our property is officially registered and licensed as a 4-star boutique hotel in accordance with local tourism authority standards. Our pricing, facilities, and services are set based on this official classification as well as market conditions.We sincerely apologize for the inconvenience you experienced in the bathroom. Cleanliness and pest control are priorities for us, and this matter has been immediately reviewed with our housekeeping and maintenance teams to prevent any recurrence.Concerning the room layout, as a boutique hotel, our rooms vary in design and dimensions due to the architectural characteristics of the building. While some rooms may have lower ceilings, this information is available through room photos and descriptions on booking platforms, and our team is always happy to assist guests in selecting a room that best suits their preferences prior to arrival.We regret that the room design and ambiance did not align with your personal expectations of a boutique experience. Guest feedback such as yours is valuable and helps guide future improvements.We appreciate your comments and thank you again for sharing your perspective. We hope to have the opportunity to welcome you again and provide a more satisfying experience.Kind regards,

Response from Property: Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and appreciated our location, well-maintained facilities, and your upgrade to the Junior Suite. We’re sorry you missed breakfast, but we’re glad that overall your experience was so positive. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit

Response from Property: Thank you very much for your kind review. We’re delighted to hear that you enjoyed our location in the Old Quarter and had a wonderful experience with our reception team. Hannah, Harry, and Jaybee will be thrilled to hear your kind words. It was a pleasure hosting you, and we look forward to welcoming you back soon

Response from Property: Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location near Hoan Kiem Lake and the wide variety of nearby food options and Hanoi coffee spots. It’s a pleasure to know our surroundings added to your experience, and we look forward to welcoming you back again.Kind regards,

Response from Property: Thank you very much for your kind words! We’re delighted to hear that you enjoyed our service and breakfast. Your encouragement truly means a lot to our team, and we hope to welcome you back again soon.

Response from Property: Thank you for your kind words. We’re very pleased to hear that you found our staff friendly and enjoyed our breakfast. Your feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back again soon.Kind regards,

Response from Property: Thank you for your lovely feedback. We’re delighted to hear that our reception team made a positive impression and that you overall really enjoyed your stay. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.Kind regards,

Response from Property: Thank you so much for your kind words! We're thrilled to hear you loved your stay with us. We can’t wait to welcome you back on your next visit—see you again soon!

Response from Property: Thank you for your kind feedback. We’re glad to hear you had a pleasant stay and found the hotel to be a good place. We truly appreciate your support and hope to welcome you back again in the near future.Kind regards,

Response from Property: Thank you for your kind feedback! We're glad you enjoyed our superb location, spacious historical room, helpful front desk team, and breakfast spread. We're sorry to hear about the internet issues during your stay. Please know we're working to improve our Wi-Fi for a better experience in the future. We hope to welcome you back again soon!

Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed our location, cleanliness, service, and team. It means a lot to us that you’d choose to stay with us again — we look forward to welcoming you back soon!

Response from Property: Dear valued guest ,Thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations. We understand your concerns about , and we are actively working to improve this.We appreciate your feedback—it helps us provide a better experience for all our guests. We hope to have the chance to restore your trust in the future.Kind regards,