Loulou19900116
September 17, 2023
The location of the hotel is okay, and the service attitude is okay, but I think it's a bit strange. My colleague arrived at the hotel first and did not provide BOOKING and passport information. The front desk directly called her name and gave her the room card. After we checked in for one night, when we returned to the hotel the next night, the boy at the front desk asked us to have our passports copied.
Before having breakfast, I gave my room card to the man at the front desk to check out, and he said it was OK. I said I had ordered laundry service, and he told me to have breakfast first and do the accounting later. Then after breakfast, I went to the front desk, and he told me again. I said, are you sure you don’t have to pay? What did he say to pay? I asked about the money for washing clothes, and he said wait, and then after confirming it again and again, someone took the bill.
The hotel is okay overall, but I feel that there are some problems with the internal management. If I am not an honest person, and the front desk told me twice that it was okay, if I did not ask for the cleaning bill any time, then they would not receive the money. . I also asked what to do in that situation? The front desk told me that it was their front desk and customer service responsibility. It would be better if I feel that internal management and training need to be strengthened.
The breakfast is average and can be enough to fill you up. It is not particularly rich or not rich. But the taste of the powder is a bit strange and not very delicious. It was okay when I checked in for the first time, but this time it was obviously not as delicious as before. The texture of the noodles and the taste of the soup were both wrong. Hope it improves.
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