Hanoi Pearl Hotel Reviews

Everything was great at the hotel, from check-in to check-out. However, we encountered an issue which is that their breakfast buffet did not have sufficient seats for us when we went there. We were directed to a seat that was occupied by the BAGS of some inconsiderate white people, presumably they were reserving seats for their own people. Staff did nothing to resolve the tensions. Also, when we finally sat down, after about 10minutes into our breakfast, one of the senior staff had the audacity to request to verify if we had breakfast booked. She did not choose to do it at the start when we were fighting for seats, but during our meal. 0 sense. And it appeared that the lady was the manager of the breakfast room. And she only asked us. All I can say throughout my visit in Hanoi is that all service staff members prioritise white people over all other tourists, not just this hotel.

The hotel is ideally located in Old quarters. Walking distance to most places. The staff at the hotel was exceptional.

Great location, very clean hotel and rooms with exceptionally helpful staff.

Excellent little hotel in the middle of the old quarter. Walking distance to most things.

Hotel service is very helpful when we ask to leave some luggage's while we go to other provinces for two days, all staffs can communicate English.

Ha Noi Pearl Hotel far exceeded our expectations in ALL areas. They went out of their ways to take care of the guests. We needed help in many areas and requested a lot of things done for us during our stay and they did all and everything we asked for. The staff are amazing. The daily breakfast was top ten. The room are huge, and the bathroom are so modern and beautiful. Can't say enough thanks to all..

Good location

It is not good time to stay here as closed the pavement during the festival

Great location, great staff. Good breakfast. Only hotel I stayed at during my trip to Vietnam that had a working mini-fridge. Also effective, yet quiet A/C. Suggest taking advantage of the discount available to get the massage in-hotel rather than going somewhere else. Great value hotel all around.

Location is perfect with most "things to do" within walking distance. Rooms are quite clean and new. Breakfast buffet spread is decent with salad, bread, hot dishes, pho, juices and other things to choose from. Security is quite helpful even if his English is limited. One thing i didn't enjoy was, i added more nights and received confirmation from trip. But, the reception said that the rooms was fully booked and they can't see my reservation yet. They did come back with my reservation eventually but, it's not helpful. This happened multiple times, as i extended multiple times. Please take time to check before notifying the guests. Also it would be great if they can provide umbrella in every room.

We stayed here for our honeymoon 🌈🌈 They made our room so cute and even brought us a cake as a surprise, which made us very happy 🙏🩷The hotel's location was great and it was also reasonably priced, so we'd love to stay here again 🫡

The hotel's location is very convenient, near the banks of Hoan Kiem Lake, only 3 minutes walk to the lake shore. There are bars, restaurants, and souvenir restaurants around the hotel. Breakfast food is also okay. I have stayed at the hotel many times every time I visit Hanoi.

The location is very convenient. It is just a few steps away to eat, drink coffee and go to the spa around Hoan Kiem Lake. It is very convenient. The service is warm and thoughtful. The breakfast is very delicious and has changed. After staying for two days, the pho for breakfast is not the same. The only thing I am not satisfied with is that the facilities feel a bit... Old is not new enough

I stayed here a long time ago, right by the Hoan Kiem Lake. The service attitude is very good, but it is a bit old. If you can change the bedding and improve the quality of the breakfast, it should be a good choice!