To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(668)
Positive reviews(665)
Reviews with photos/video(110)
Easy to get around(80)
Friendly front desk staff(77)
Classy environment(71)
Close to metro(67)
Perfect for kids(14)
Has facilities for children(7)
Family activities available(7)
Negative reviews(3)
M57303****
Jingxuan Leisure Enjoyment Family Room
Stayed in Jun 2025
Family
9 review
8.5/10
Very good
Posted on Aug 2, 2025
The front desk service was incredibly welcoming. We checked in very late, and they proactively showed us to our room and explained the features. The room was tidy and clean, and the environment was quiet. The suite is perfect for families with kids, and parking is super convenient. Excellent value for money!
Original textTranslated by Google
Response from Property: Xiao Chen thanks you for your stay. Xiao Chen is dedicated to serving every guest, aiming to provide the best experience and the thoughtful care of a friend, ensuring you don't feel lonely even in an unfamiliar city. Thank you for your support; it touches Xiao Chen deeply. Wishing you a pleasant stay! Let's have another beautiful encounter together—see you then!
Anonymous User
jingrui Queen Size Bed Room
Stayed in Jun 2025
Business traveller
42 review
9.2/10
Great
Posted on Jul 13, 2025
The hotel front desk service was excellent, very polite, and incredibly thoughtful. Manager Wang Xuedan, in particular, deserves commendation for helping me with my luggage and showing me the way. The room was also quite good, standard but very good value for money.
Original textTranslated by Google
Response from Property: Dear customer, your affirmation is our most precious gift. We will cherish this trust with all our heart, continuously improve ourselves, and provide you with even more thoughtful and attentive service. Like a gentle breeze in the night, silently nourishing all things, may your life be filled with sweetness and warmth!
218242****
jingrui Queen Size Bed Room
Stayed in Oct 2025
Business traveller
1 review
10/10
Outstanding
Posted on Dec 4, 2025
The room was clean and spacious, and they even provided a charging cable when I forgot mine.
Original textTranslated by Google
Response from Property: 小辰感謝您的入住,小辰用心服務每一位客人,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持,讓小辰也很感動。祝您生活愉快!就讓我們再來一次美麗的邂逅吧,我們不見不散~!
eric7
Jingyi King Room
Stayed in Mar 2024
Travelling with friends
28 review
9.0/10
Great
Posted on Apr 21, 2024
the hotel was clean and in walking distance from metro station
Response from Property: Dear guests, Hello! Thank you very much for your stay and appreciation! I am glad that Jingchen Hotel in Harbin can bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and a driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. Looking forward to the experience again!
M270801****
Jingyi King Room
Stayed in Jul 2025
Business traveller
2 review
10/10
Outstanding
Posted on Sep 14, 2025
The room was clean and tidy, the hygiene was good, the service was attentive, and the breakfast was delicious.
Original textTranslated by Google
Response from Property: Dear Guest: Hello! Thank you for your patronage. We sincerely hope you have a pleasant trip in Harbin. We have been working tirelessly to achieve this. Every day, the motivation for all of us comes from seeing the positive and supportive comments in our reviews. This is our simple satisfaction and gratitude. We are grateful for your support and love along the way. We will do better and better, and we look forward to your and your family's next visit!
Lanseguanhuai
Jingxuan Leisure Enjoyment Family Room
Stayed in Jul 2025
Business traveller
42 review
8.0/10
Very good
Posted on Aug 20, 2025
The location is average, but the service is very good. It's a decent choice, haha. It's not a bad choice, but it seems like a trustworthy option.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for staying at Jingchen Hotel. We sincerely apologize for the unpleasant experience. We have forwarded your feedback to the hotel management, and the relevant departments have taken note and taken action. The hotel is a 3-minute walk from the subway station, which provides direct access to Sun Island, Central Street, and other attractions. It's very convenient to get around. Your feedback is crucial for us to improve our service. We sincerely look forward to your next visit!
amanda_liu2007
Jingyi King Room
Stayed in Jul 2025
Family
5 review
9.2/10
Great
Posted on Aug 5, 2025
For a family trip, the front desk proactively upgraded us to a suite due to the large number of people and luggage. The room was spacious, clean, and brightly lit with a warm ambiance. I would suggest removing the artificial flowers from the table and replacing the hairdryer. Providing more tiger-themed souvenirs would also be appreciated. The breakfast was only average. I would not recommend charging extra for bottled water.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for staying at Jingchen Hotel. We are very sorry for your unpleasant experience. We have forwarded your feedback to the hotel management, and the relevant departments have taken note and taken action. The hotel will provide a variety of services, and all hotel staff will do their best to improve our service. Your feedback is crucial for us to enhance our service level. We sincerely look forward to your next visit!
Guest User
JingXuan double bed room
Stayed in Sep 2025
Family
8 review
7.5/10
Posted on Oct 9, 2025
The room was clean, but the lighting was a bit dim. The staff were friendly, and Ms. Lü at the front desk helped me pay my taxi fare; I was very grateful to her.
I wish the room lighting could be brighter. The worst thing was the low water pressure; I hope that can be improved.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for staying at Jingchen Hotel. We are very sorry for the unpleasant experience. Regarding your complaint about the dim lighting in your room, it's possible that the light switches were not in the same location and you couldn't find them. Each room has multiple recessed lights and LED strips; when all are turned on, the room is very bright. Next time, please call the front desk and we will have a staff member help you turn them on. The hotel is a 3-minute walk from the subway station, which provides direct access to Sun Island, Central Street, and other attractions. It's very convenient to get around. Your feedback is crucial for us to improve our service. We sincerely look forward to your next visit!
Guest User
jingrui Queen Size Bed Room
Stayed in Aug 2025
Solo traveller
1 review
8.5/10
Very good
Posted on Sep 8, 2025
The transportation is convenient and the service is very good, but the surrounding amenities are a bit lacking.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for staying at Jingchen Hotel. We are very sorry for your unpleasant experience. We have forwarded your feedback to the hotel management, and the relevant departments have taken note and taken action. The hotel is a 3-minute walk from the subway station, which provides direct access to Sun Island, Central Street, and other attractions. It's very convenient to get around. Your feedback is crucial for us to improve our service. We sincerely look forward to your next visit.
110218****
jingrui Queen Size Bed Room
Stayed in Jan 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Mar 24, 2025
I went to the Ice and Snow World last weekend and booked this hotel. It is right at the subway entrance, which is very convenient. The No. 2 subway line is at the door and goes directly to Central Avenue. The room is large and simply decorated. I am very satisfied.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying with us and for your high recognition of all aspects of our hotel. We have always been adhering to the service concept of "treating each other with sincerity and caring without disturbing others" to make guests feel like they are at home. We will continue to sum up our experience and keep working hard, and look forward to seeing you come home again!
1350466****
JingXuan double bed room
Stayed in Aug 2025
Business traveller
2 review
10/10
Outstanding
Posted on Sep 27, 2025
Thank you, Xiao Lü. The place is clean, tidy, and comfortable to live in.
Original textTranslated by Google
Response from Property: Wow! Thank you so much for your 5-star rating and positive feedback! Your recognition is a huge encouragement to us, and we'll keep it up! We'll also strive to do even better. Our home is a 3-minute walk from the subway station, which provides direct access to Sun Island, Central Street, and other attractions. It's incredibly convenient to get around! We look forward to seeing you again at Harbin Jingchen Hotel. We eagerly await your arrival!
_ZSBDWAP1520009****
Jingyi King Room
Stayed in Oct 2024
Business traveller
7 review
10/10
Outstanding
Posted on Nov 3, 2024
The room is large, the bedding is clean and comfortable, the price/performance ratio is high, the front desk staff is very friendly, recommended
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Harbin Jingchen Hotel. We are glad that you had a pleasant stay experience in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with more comfort. Warm stay experience. Looking forward to your visit again!
M259677****
jingrui Queen Size Bed Room
Stayed in Apr 2025
Business traveller
1 review
10/10
Outstanding
Posted on May 9, 2025
Very, very good hotel. Clean, sanitary and affordable. The service attitude is great. If you forget to take your glasses, they will send them for free. They will pour tea for you when they see you.
Original textTranslated by Google
Response from Property: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of Jingchen. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Anonymous User
JingXuan double bed room
Stayed in Jul 2024
Family
3 review
10/10
Outstanding
Posted on Aug 29, 2024
The room is large and clean. The front desk service is very good, patient and enthusiastic. They also upgraded the parent-child suite for free. The child is very happy. Thank you very much. I will stay here again next time I come to Harbin.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and your high recognition of all aspects of the hotel. We have always been adhering to the service concept of "treating each other as we are, caring and not disturbing" to make guests feel like they are at home. We will continue to sum up our experience and keep working hard. , looking forward to having you come home again!
Jincuiduantuibao
jingrui Queen Size Bed Room
Stayed in Jul 2024
Family
47 review
9.2/10
Great
Posted on Aug 16, 2024
We upgraded for free, the service was very good, and we called in advance.
The room was large and the facilities were new. The upgraded area was very quiet, and there were many tour groups in the main building.
When we went for breakfast at 7 o'clock, it was full of groups, there were no seats and nothing to eat, which was embarrassing... This was not good.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your visit, and we also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!