Mercure Hotel Harbin Railway West Station Wanda Plaza

Mercure Hotel Harbin Railway West Station Wanda Plaza Reviews

Mercure Hotel Harbin Railway West Station Wanda Plaza

No. 263 Nanxing Street, Nan'gang District, Harbin, Heilongjiang, ChinaView Hotel Details
Mercure Hotel Harbin Railway West Station Wanda Plaza
Mercure Hotel Harbin Railway West Station Wanda PlazaMercure Hotel Harbin Railway West Station Wanda PlazaMercure Hotel Harbin Railway West Station Wanda Plaza
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Guest Reviews of Mercure Hotel Harbin Railway West Station Wanda Plaza

9.7/10
Excellent
1978 review
Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.7
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All reviews(1978)
Positive reviews(1959)
Reviews with photos/video(523)
Delicious breakfast(280)
Friendly front desk staff(238)
Easy to get around(188)
Large rooms(120)
Near shopping area(92)
Convenient for shopping(90)
Awesome gym(19)
Excellent afternoon tea(10)
Negative reviews(19)
217450****
Superior Room (Double Bed)
Stayed in Oct 2025
Business traveller
14 review
10/10
Outstanding
Posted on Nov 11, 2025
Convenient transportation, free flow of kvass and cola, and a rich and nutritious breakfast.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Mercure Harbin West Railway Station Wanda Plaza Hotel and taking the time to share your experience! We are delighted that you appreciated our convenient location, our signature kvass and cola drinks, and our delicious and nutritious breakfast. Your satisfaction is our greatest motivation, and we are committed to providing every guest with a warm and comfortable stay. We look forward to your next visit and wish you a pleasant stay!
M511383****
Superior Room (Double Bed)
Stayed in Sep 2025
Couple
11 review
10/10
Outstanding
Posted on Oct 26, 2025
Came during the off-season, so the room rate was good. The room was spacious and had a window. The breakfast was delicious; it felt like the chef was a stir-fry master. The lady at the front desk was very enthusiastic and even lent me a charging cable at night. It made my birthday feel extra special. I'll definitely stay here again next time!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at the Mercure Harbin West Railway Station Wanda Plaza Hotel on your special birthday and for sharing such a detailed and heartwarming experience! We are truly honored to learn that you stayed at a discounted rate during the off-season and were delighted with the spacious room, delicious breakfast (your praise has been relayed to the culinary team, who are very happy!), and the warm assistance from the front desk staff. It is a great pleasure to have added to your birthday celebration. All of us at the hotel look forward to your next visit and wish you a happy life filled with surprises every day!
218958****
Superior Room (Double Bed)
Stayed in Sep 2025
Business traveller
4 review
10/10
Outstanding
Posted on Oct 26, 2025
It's so nice sunshine day in haerbin，This hotel is really great. I always stay here. The rooms are very clean and comfortable. The front desk has upgraded to a luxurious king size bed. The room layout is great, and the lighting is excellent. There is also free red wine in the evening。五星好评，下次还来
Response from Property: 看到您筆下“陽光真好”的哈爾濱和“真的很棒”的我們，彷彿也感受到了您旅途中的那份愉悦心情，這給我們整個團隊帶來了莫大的鼓舞。為您升級房型、準備夜間的紅酒，都是我們希望能讓您此行更臻完美的本分。您提到的每一個細節，都是我們努力的方向。真誠期待在下一個冰城飄雪的季節，仍能在這裏為您帶來陽光滿屋的温暖回憶。
kokundesu
Superior Room (Double Bed)
Stayed in Nov 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 7, 2025
The room was very satisfying, and the staff's attitude was excellent.
Original textTranslated by Google
Response from Property: 感謝您選擇哈爾濱西站萬達廣場美居酒店，並分享您的入住感受！得知您對客房體驗與我們的服務態度感到滿意，我們倍感榮幸與欣喜。營造温馨舒適的入住空間，以及提供親切周到的服務，是我們始終努力的方向。您的肯定讓我們更加確信，用心關注每一個細節，真誠對待每一位客人，才能真正成就一次完美的入住體驗。誠摯期待您的再次光臨，祝您生活愉快，旅途順心！
M344440****
Deluxe Room (2 Beds)
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 20, 2025
Our experience was excellent, choosing this hotel in Harbin was definitely the right decision, very satisfied! The location is great, not far from the train station, and shopping and transportation around are very convenient, with a subway station also nearby. Every staff member we encountered at the hotel was very enthusiastic and always willing to help. They even gave our child a complimentary breakfast and a small gift, a big thank you to the friendly staff at the front desk! The room was very spacious, and I haven't come across such good soundproofing in a long time. The lounge chair was very comfortable, and the water pressure in the bathroom was fantastic – truly nothing to fault 😄. What's more important is that it snowed early this year, so it was very cold outside, but the hotel room was wonderfully warm! Breakfast was very extensive, offering both Chinese and Western options. The dining environment was very quiet, and the service was attentive! We will definitely stay here again next time we visit Harbin!!
Original textTranslated by Google
Response from Property: We are overjoyed to receive your five-star review! It's even more exciting than Harbin's first snowfall this winter! Your satisfaction with your choice is our greatest honor. We are committed to providing every guest with a home-away-from-home experience: Convenient Transportation: The hotel's excellent location allows you to easily reach all parts of the city, saving you the hassle of travel, which we greatly appreciate. Warm Service: Knowing that the warm service from our team members, especially our front desk staff, and the surprises prepared for the children made you feel touched is the best affirmation of our "family" culture. We will convey your praise to them immediately. Comfortable Stay: Your compliments on the room space, soundproofing, recliner, and bathroom experience let us know that our attention to detail is worthwhile. Returning from the cold outdoors, the room can be a warm haven, which is exactly the experience we want to create for you. A Feast for the Senses: The sumptuous breakfast, a fusion of Chinese and Western dishes, and the tranquil dining environment will recharge you for a new day, which we are equally proud of. Thank you again for taking the time to write such a detailed review. All our staff eagerly anticipate your next visit, hoping to once again add warmth and joy to your journey in Harbin. Wishing you and your family a happy life!
Dililengbadexiaomimei
Deluxe Room (2 Beds)
Stayed in Sep 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Oct 8, 2025
The service was excellent! I originally booked a twin room, but since it was facing the street and I was worried about noise, I talked to the staff. They immediately moved me to a family room, which was very spacious and clean. It's also very close to Wanda Plaza. It's definitely worth staying here again when visiting Harbin.
Original textTranslated by Google
Response from Property: Dear Guest, We were greatly encouraged by your review! We were especially delighted to hear your "excellent" rating of our service, particularly after you expressed concern about the noise from the street. Our colleagues were quick to address your concerns and arranged for you to stay in a quiet family room, which truly reflects our commitment to creating a "home away from home" experience for our guests. Your comments about the "large and clean room" and "close proximity to Wanda Plaza" are also highlights we are very proud of! Thank you so much for your affirmation that it's "worth staying again." We are ready to welcome you back again and wish you a pleasant stay! 😊
_WeChat265870****
Superior Room (Double Bed)
Stayed in Aug 2025
Solo traveller
18 review
10/10
Outstanding
Posted on Sep 30, 2025
Mercure hotels generally offer a reliable experience. The soundproofing in the rooms was excellent, allowing me to get a solid night's sleep even after a late-night flight. When I called the front desk because I was feeling a bit under the weather, the staff even offered to bring up some hot water. The service was really great.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the Mercure Harbin West Railway Station Wanda Plaza Hotel and sharing such a heartwarming stay! We are delighted to learn that our soundproofing ensured you had a peaceful night's sleep after your late-night flight. Creating a tranquil environment for your rest is always our goal. We are even happier that you remembered our small act of kindness from our front desk staff – your words of "That's so heartwarming!" are the greatest reward for our service! Your satisfaction is our driving force, and we will pass on your praise to the relevant teams, which is undoubtedly the best encouragement for them. We sincerely look forward to your next visit and wish you good health and a happy life! 😊
DlegeY
Deluxe Room (2 Beds)
Stayed in Aug 2025
Business traveller
25 review
10/10
Outstanding
Posted on Sep 25, 2025
The hotel's location is excellent, with plenty of dining options nearby. The front desk staff was very courteous, and check-in was a breeze. The entire hotel has a simple, modern design, and the rooms are comfortable and clean. Overall, a great experience.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your comprehensive recognition and positive review of our hotel! We are truly delighted to see your satisfaction with the hotel's excellent location, the abundant dining options nearby, the courteous service from the front desk staff, the smooth check-in experience, as well as the simple design, comfortable rooms, and excellent cleanliness. From location selection to service, from space design to daily cleaning, we always strive to ensure a comfortable and worry-free stay for every guest. Your "overall positive experience" is the greatest affirmation of all our efforts. We look forward to choosing us again on your next trip. We will continue to maintain this dedication and bring you an even better accommodation experience. We eagerly await your next visit!
M301838****
Superior Room (Double Bed)
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 23, 2025
The room was very clean, and the front desk lady was super friendly. I was supposed to check out at 12 PM, but after talking to them, they graciously offered a free late check-out. They even gave me a small gift when I left. Overall, a great experience!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at the Mercure Hotel Harbin West Railway Station Wanda Plaza and for taking the time to share your experience. We are honored to know that you were satisfied with our clean environment, the warm service of our front desk staff, the flexible late check-out arrangements, and the small parting gift! Providing thoughtful and flexible "Mercury" style service to every guest is our mission. Your positive feedback is the greatest encouragement to our team, especially the front desk staff, and we have shared this commendation with our colleagues in relevant departments. We look forward to your next visit and wish you a pleasant journey and all the best!
Matryoshkaxingzou
Deluxe Room (2 Beds)
Stayed in Aug 2025
Business traveller
32 review
10/10
Outstanding
Posted on Sep 21, 2025
The hotel is conveniently located near Wanda Plaza, making transportation easy. The room is quite spacious and well-equipped, even including a mini-fridge. The windows offer good soundproofing; despite being on a busy street, you can't hear any noise with them closed. The bedding is comfortable, and the breakfast selection is quite rich.
Original textTranslated by Google
6/8
Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience and leave a positive review! We are honored to see your appreciation for the hotel's location, room conditions, and dining services. The hotel is adjacent to Wanda Plaza, aiming to provide guests with a convenient travel experience; the spacious rooms, complete facilities, and excellent soundproofing are all part of our efforts to ensure your comfort and rest; and the delicious breakfast is intended to energize your day. Your satisfaction is our greatest motivation, and we have conveyed your positive feedback to the team. We look forward to providing you with excellent service again in the future. We wish you a pleasant stay!
Anonymous User
Deluxe Double Bed Room (Mini Fridge+Projection)
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 25, 2025
The room was very clean, and the front desk staff were really welcoming. When I returned to the hotel in the evening, my clothes had been neatly folded. They even proactively dried my laundry whenever I washed it. I stayed for a week and had a perfectly pleasant experience. The room was incredibly soundproof; I couldn't even hear my colleague next door.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your wonderful review after a week-long stay! We were delighted to hear that your room was clean and tidy, with excellent soundproofing—not even the noise from your neighbor's room bothered you—which is exactly what we strive for in the details of your stay. The warm welcome from the front desk and the housekeeping team's thoughtful gestures in folding and drying your clothes further exemplify our "guest-first" philosophy. Your comfortable and unpleasant stay is our greatest affirmation. We have relayed your positive feedback to the team and look forward to choosing us again for your next trip, continuing to create a safe and welcoming stay for you!
M477339****
Deluxe Double Bed Room (Mini Fridge+Projection)
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 28, 2025
Conveniently located and easy to find! The hotel's location is superb, right next to the station. The rooms are comfortable with excellent soundproofing. The smart room control is a thoughtful touch, and the service is warm and attentive. There are plenty of dining, entertainment, and shopping options nearby. Highly recommended!
Original textTranslated by Google
6/12
Response from Property: Dear guest, we're so happy you enjoyed our hotel's location and service! Conveniently located right next to the station, we want to make your trip as easy as possible. Comfortable and soundproof, with smart room controls, we hope to make you feel at home. Our friendly and helpful staff is happy to take care of you. Everything you need for dining, entertainment, and leisure is nearby, so we hope you have a comfortable and enjoyable stay. Your recognition and recommendation are our motivation to keep improving! We look forward to continuing this wonderful experience next time you visit, and we're always ready to welcome you home.
pear1013
Family Room (Mini Fridge+Projection)
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Sep 2, 2025
Hygiene: The room was very clean. Facilities: The mattress was quite comfortable, so I got a good night's sleep. Environment: It's very close to the West Station, making travel very convenient. There are many restaurants downstairs. Service: The service was very attentive, and they even have a delivery robot.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing to stay at the Mercure Harbin West Railway Station Wanda Plaza Hotel and for taking the time to share your experience. Your positive feedback is a great encouragement to us! We are delighted to learn that you were very satisfied with our hotel's cleanliness, comfortable mattresses, convenient location, and robot room service. "Ensuring our guests have a quality night's sleep" has always been our unwavering pursuit, and providing you with "thoughtful, intelligent, and reassuring" service is our duty. We are very pleased to know that you had a good rest and found your travel convenient. Thank you again for your perfect review; your recognition has marked us as your "preferred accommodation" in Harbin, which makes us incredibly proud. The entire team looks forward to your next visit and wishes you a pleasant journey and a wonderful life!
Guangmu16
Honorable Twin Room (Mini Fridge + Projection + Massage Chair + Smart Control)
Stayed in Jul 2025
Family
16 review
10/10
Outstanding
Posted on Aug 22, 2025
Great environment, complete facilities, and convenient transportation! Choosing this place for a family trip with kids was absolutely the right decision. Wanda Plaza is directly across the street, and it's very close to the subway station. There are plenty of options for food and shopping nearby. The room was bright and comfortable, and it even had a massage chair! The breakfast was also very rich, and the most pleasant surprise was seeing Northeastern specialties like red sausage, grilled cold noodles, and hand-grabbed pancakes. The lady at the front desk was super gentle; I truly felt the hospitality and authenticity of Northeastern people at this hotel. I've fallen in love with Harbin! I'll definitely stay here again next time. Highly recommended ^_^
Original textTranslated by Google
Response from Property: Dear guest, reading your review word for word felt like reliving your heartwarming journey with you and your child! We understand perfectly well the importance of convenience, comfort, and peace of mind when traveling with kids. Wanda Plaza is right across the street, and the subway is just steps away, saving you the hassle of shopping. We can also easily satisfy your child's requests for gifts or treats. We're so proud that you appreciate this prime location! We deliberately chose bright colors for the room to prevent the child from feeling cramped, and we tucked a massage chair in the corner so you could relax after shopping at Wanda Plaza or with the kids – and you actually used it! Breakfast includes Northeastern specialties like red sausage and grilled cold noodles. The kitchen staff stay up until dawn cooking porridge and frying hand-pulled pancakes, hoping your child will enjoy their meal and you'll feel at ease – after all, "when the children eat well, parents are at ease." The receptionist's eyes lit up when you praised her gentleness, and she kept saying, "So she remembered me for helping guests find children's tableware and borrow small toys the other day!" This is the genuine "down-to-earth" spirit of Northeasterners – wanting to handle every small need as if it were their own. "You said you like Harbin," and the city's romance is made even more vibrant by warm guests like you! This will always be your and your child's "temporary little home" in Harbin, and we look forward to hearing your new travel stories again!
M414596****
Standard Queen Room (No Window)
Stayed in Jul 2025
Other
3 review
10/10
Outstanding
Posted on Aug 20, 2025
I've stayed at many HUAZHU hotels, but this one offered the best experience by far. Both the facilities and the front desk service were excellent. The room was very clean, there were plenty of local eateries nearby, and transportation was incredibly convenient, making it easy to get around. I highly recommend staying at this hotel.
Original textTranslated by Google
6/9
Response from Property: Hello! Your thoughtful review has delighted and encouraged all of us at Huazhu Hotels Group! You mentioned staying at many Huazhu Club hotels, and the fact that our hotel provided you with the best experience is a huge affirmation for us. The hotel is constantly dedicated to refining its facilities, from the selection of guest room amenities to the configuration of public area equipment, all carefully considered to ensure your comfort. Our front desk staff always puts "customers first" first. The smooth check-in process and clear responses to your inquiries are the result of their extensive training and practical experience. Your recognition gives these efforts the warmest meaning. Cleanliness is our fundamental commitment. Our cleaning team strictly adheres to standards, leaving no corner untouched, from making the beds to cleaning the bathrooms, all to provide you with a warm and clean haven. The surrounding area boasts abundant food options and convenient transportation, reflecting our thoughtful location selection. We want you to experience the vibrancy of the city while enjoying easy access to amenities. We are truly happy to hear you mentioned how convenient it is to stroll around – this is exactly what we envision as a comfortable and enjoyable stay. Thank you so much for your recommendation! It's our greatest honor to have been a wonderful stop on your journey! We look forward to your next visit. Whether you want to relive this comfort or explore new culinary delights and scenic spots in the surrounding area, we're always here to continue creating a fantastic experience for you. We wish you all the best and happiness in the days to come!