To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(2558)
Positive reviews(2496)
Reviews with photos/video(513)
Friendly front desk staff(176)
Fantastic river view(124)
Delicious breakfast(118)
Great swimming pool(57)
Luxurious(29)
Has an infinity pool(16)
Delicious buffet(16)
Negative reviews(62)
Vincent Kam Seng Kee
Deluxe Queen Room
Stayed in Nov 2024
Couples
7 review
4.7/5
Amazing
Posted on Jan 13, 2025
Overall an excellent hotel. Stayed for 5 nights and over the New Year celebrations. Very happy with the overall service and has a good breakfast spread. However, found the hotel pub at ground floor on New Year Eve to be totally unstaffed at all! We wanted to have some wine to celebrate the New Year 2025, but found hardly any staffs to place an order! We had to wait for at least 30minutes to be attended by someone. Besides this incident, I’ll rate the hotel very highly.
Response from Property: Dear guest, Regarding the issue you have reported, the hotel's general manager and management are very concerned. Customer service has always been our top priority. Please contact us and we will solve it as soon as possible. Shangri-La's business philosophy is "warm and hospitable, as close as family". We wish you a smooth work and a happy family!
It’s me mak
Deluxe Queen Room
Stayed in Dec 2024
Family
15 review
4.7/5
Amazing
Posted on Jan 25, 2025
Good stay. Nice location
Response from Property: Dear guest, thank you for staying at Harbin Songbei Shangri-La! And took the precious time to give a good review of this stay. We are honored that the hotel has left a good impression on your stay. As you experience, the hotel is located on the north bank of the Songhua River, with a prime location overlooking the city skyline and the Songhua River. The hotel enjoys convenient transportation, only a five-minute drive from the internationally renowned Harbin Ice and Snow World, and is adjacent to many local scenic spots such as Sun Island Park, Siberian Tiger Park and Harbin Grand Theater. The hotel is only a 40-minute drive from Harbin Taiping International Airport and a 30-minute drive from Harbin West Railway Station. As soon as winter comes, Harbin is decorated with ice and snow into a fairy tale world. In romantic Harbin, we sincerely look forward to your visit to Harbin Songbei Shangri-La again to enjoy Shangri-La's warm hospitality.
PhillipSul
Horizon Deluxe River View Twin Room
Stayed in Dec 2024
Family
14 review
3.5/5
Posted on Jan 7, 2025
Receptionist has been friendly. Cleaning was reasonable but coffee cups not cleaned for 3 days, and coffee capsules not replaced. Breakfast was quite good with a lot of Chinese selection.
Overall I would give 4 stars
Response from Property: Dear_TSXX6746mgt**** guest, Thank you very much for your feedback. We are sorry to inform you that our hotel did not provide you with a perfect experience during your recent stay. We attach great importance to the issue you raised and will make improvements accordingly. If you have any needs, please feel free to contact our duty manager at any time. We are dedicated to serving you. Our business philosophy at Shangri-La is to be hospitable and family like. Wishing you success in your work and happiness for your family!
Guest User
Deluxe Queen Room
Stayed in Nov 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The room was large, clean and with a great view. On top of that the best thing is the service was exceptional! From the check in staff, cleaning staff, room service staff, concierge, the customer experience ladies etc etc we cannot thank you enough for the wonderful
care provided. We manage to get the names of some the staff that helped us. 徐羽彤,马红红,佳琪,周奕涵,秦奇,姜辉
We will definately return again! thank you all
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Providing quality service to our guests is our goal. Thank you for taking the time to share your experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 26, 2023
No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support.
High floor with nice view! Money well spent. 😅
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Providing quality service to our guests is our goal. Thank you for taking the time to share your experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Christin
Guestroom - River-View (2 beds)
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Feb 1, 2024
The staff are Friendly ❤️ hotel was amazing.. breakfast was great. Everything was perfect. Will stay again next time
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
Guest User
Horizon Deluxe River View King Room
Stayed in Jan 2024
Business travellers
3 review
4.5/5
Great
Posted on Feb 28, 2024
Really a nice and new Hotel a bit out of the main city and hassle.
Response from Property: Dear guest, thank you for staying at Shangri-La Songbei,Harbin! It is an honor for the hotel to leave a good impression on your stay. We sincerely appreciate your affirmation and praise of the hotel's service. The hotel has a total of 344 elegantly designed guest rooms and 33 serviced executive apartments located on the north bank of the Songhua River, with a superior geographical location overlooking the city skyline and the beautiful scenery of the Songhua River. The hotel has convenient transportation and is only a five minute drive from the internationally renowned Harbin Ice and Snow World. It is adjacent to several local scenic spots such as Sun Island Park, Northeast Tiger Forest Park, and Harbin Grand Theater. The hotel is only a 40 minute drive from Harbin Taiping International Airport and takes 30 minutes to reach Harbin West Station. Sincerely looking forward to your visit to Shangri-La Songbei,Harbin again and enjoying the hospitality of Shangri-La.
BritinChina
Guestroom - River-View (Double Bed)
Stayed in Nov 2022
Couples
10 review
4.5/5
Great
Posted on Dec 31, 2022
Hotel is in excellent location for the Ice festival and river views are excellent.!The 2 days we stayed the hotel did not have a restaurant open or offer in room dinning so we were limited to ordering take away and eating out.
Worth staying if you want to visit the ice festival but then maybe better getting a more central location for other tourist attractions.
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei , Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei ,Harbin one more, and we sincerely welcome you to come again.
Guest User
Deluxe Queen Room
Stayed in Dec 2022
Couples
1 review
3.5/5
Posted on Jan 27, 2023
Location little bit far from city, good shuttle bus, horizon club not worth to pay more, people friendly…. Harbin very nice town
Response from Property: Dear guest, thank you for choosing Shangri-La Songbei, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.
Guest User
Guestroom - River-View (Double Bed)
Stayed in Dec 2022
Family
4 review
5.0/5
Outstanding
Posted on Jan 23, 2023
The hotel is beautiful and new. The room was clean and spacious wish a beautiful view on the river. We stayed in Shangri-La in January. There was a nice selection of western food for breakfast.
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei , Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei ,Harbin one more, and we sincerely welcome you to come again.
Guest User
Deluxe Queen Room
Stayed in Feb 2023
Business travellers
11 review
4.7/5
Amazing
Posted on Apr 9, 2023
Good hotel, but location is not convenient.
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei, Harbin one more, and we sincerely welcome you to come again.
Luc
Deluxe Queen Room
Stayed in Dec 2022
Couples
7 review
4.2/5
Very Good
Posted on Mar 10, 2023
Good location from Snow festival only
Response from Property: Dear guests, thank you for choosing at Shangri-La Songbei, Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. Thank you for choosing Shangri-La Songbei, Harbin one more, and we sincerely welcome you to come again.
Guest User
Horizon Deluxe River View King Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel is in a good location, facing the Songhua River, very close to the Ice and Snow World and Harbin Star. The hotel staff is very enthusiastic and took the initiative to help with luggage when getting off the car. It is during the Asian Winter Games. There is an Asian Winter Games souvenir sales point on the first floor of the hotel for easy purchase. The room is located on the executive floor with beautiful scenery. The executive lounge provides afternoon tea and dinner, which is very good. Thanks to Shen Qi and Jia Lin for their warm reception and professional service. I recommend staying here when you come to Harbin
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻哈爾濱松北香格里拉!並抽出寶貴時間對此次入住給與好評,很榮幸酒店給您的居停留下了良好的印象。正如您體驗到的酒店位於松花江北畔,優越地理位置俯瞰城市天際線及松花江美景。酒店交通便捷,距享有國際盛譽的哈爾濱冰雪大世界僅五分鐘車程,毗鄰多處當地風景名勝如太陽島公園、東北虎林園及哈爾濱大劇院等。酒店距哈爾濱太平國際機場僅40分鐘車程,30分鐘即可到達哈爾濱西站。一到冬季,哈爾濱就被冰雪裝點成了童話世界,我們在浪漫的哈爾濱,真誠期待您再次蒞臨哈爾濱松北香格里拉,享受香格里拉殷勤待客之道。
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Family
6 review
4.8/5
Amazing
Posted on Feb 8, 2025
Facilities: Large rooms, good hardware
Hygiene: The most guaranteed thing for a five-star hotel is hygiene, satisfactory
Environment: The river view room directly sees the Ferris wheel and fireworks of the Ice and Snow World, different views during the day and at night
Service: Thoughtful, enthusiastic, professional
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻哈爾濱松北香格里拉!並抽出寶貴時間對此次入住給與好評,很榮幸酒店給您的居停留下了良好的印象。正如您體驗到的酒店位於松花江北畔,優越地理位置俯瞰城市天際線及松花江美景。酒店交通便捷,距享有國際盛譽的哈爾濱冰雪大世界僅五分鐘車程,毗鄰多處當地風景名勝如太陽島公園、東北虎林園及哈爾濱大劇院等。酒店距哈爾濱太平國際機場僅40分鐘車程,30分鐘即可到達哈爾濱西站。一到冬季,哈爾濱就被冰雪裝點成了童話世界,我們在浪漫的哈爾濱,真誠期待您再次蒞臨哈爾濱松北香格里拉,享受香格里拉殷勤待客之道。
Tangjingjingjing
Deluxe Room (2 Beds)
Stayed in Jan 2025
Family
42 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Great! Perfect trip, the room was upgraded enthusiastically, there was late check-out, rich and varied breakfast, and the unique Ice Palace Hot Pot 🍲✌️, thank you Shangri-La! Happy New Year! ✌️
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻哈爾濱松北香格里拉!並抽出寶貴時間對此次入住給與好評,很榮幸酒店給您的居停留下了良好的印象。正如您體驗到的酒店位於松花江北畔,優越地理位置俯瞰城市天際線及松花江美景。酒店交通便捷,距享有國際盛譽的哈爾濱冰雪大世界僅五分鐘車程,毗鄰多處當地風景名勝如太陽島公園、東北虎林園及哈爾濱大劇院等。酒店距哈爾濱太平國際機場僅40分鐘車程,30分鐘即可到達哈爾濱西站。一到冬季,哈爾濱就被冰雪裝點成了童話世界,我們在浪漫的哈爾濱,真誠期待您再次蒞臨哈爾濱松北香格里拉,享受香格里拉殷勤待客之道。