Aldercarr Hall

We needed a base before a visit to Snetterton race circuit. This was an ideal location. The self check in was ideal as we arrived late and checked out fairly early. This meant that we didn't have time to see the pool Free and plentiful parking was a bonus. Our room was at the back of the property and was very quiet as were all rooms. It was also very clean with a spacious bathroom. The fan for the bedroom came in very handy too. It was lovely to have a seating area outside of our room. The palm tress by the breakfast room and gardens were lovely. A simple breakfast was available on a self service basis and everything was spotlessly clean and fresh We will book here again and hope to have more time to enjoy this property. Thank you for making it so easy.

I emailed the hotel two days before my trip having received multiple emails from both the hotel and ******* which did not confirm I had booked a double room. I received an email from the owner saying he would ENSURE I had a double room. On arrival we had been allocated a twin room. As there is no reception I had to leave a voicemail message and send an email before the owner's sister politely told us they were fully booked and that there was nothing she could do. This was particularly upsetting as it was my birthday weekend. It took ******* three days to contact the owner and obtain a refund but this kind of mistake is inexcusable. The venue's "hands off" approach disguised as "convienence" is extremely unsatisfactory and I would have thought that the owner would have telephoned or emailed to apologise. The room was clean but the shower was either freezing cold or scalding hot. I would not recommend.

This is without a doubt the worst place we have ever stayed. Problems started as soon as we arrived. We were emailed and told about the contactless check in and how to enter our room. Well, after locating our room in the dark we found it was locked with no way of entering. The owner went through from the house and unlocked it. We then entered a freezing cold room which had NO working heating other than an electric fire. I wasn’t aware of the central heating working during our stay The shower was a trickle that was either too hot or too cold We didn’t go to breakfast as we were already aware we were not getting hot food. So a bed and breakfast that doesn’t do a cooked breakfast. Don’t be fooled by pictures you see online. That is of their house which certainly is not a hall and not the freezing cold, mouldy accommodation they have fooled people to book.

I emailed 2 days before my stay to confirm that I had booked a double room for my birthday weekend. The owner confirmed by email that he would ENSURE I had a double room. On arrival we had been allocated a twin room. As there is no reception at the venue I left a voicemail message and an email before the owner's sister told us they were fully booked and could not do anything about this. This kind of mistake is inexcusable and twin beds for a romantic weekend is not what I had in mind! I would have thought the owner himself would have made contact himself to apologise. The venue's "hands off" approach to guests is extremely unsatisfactory. The shower was either freezing or scalding hot and it took ******* three days to reach the owner to confirm the facts and obtain a refund. I will not be returning.

Price & location good, room position not so Handy location for my business trip, positioned right next to a swimming pool with adult music classes on tho into early evening so couldn’t hear the tv for shouting… not ideal, cold tiled floor too, I guess they followed thru with the flooring.. wasn’t very cosy and probably wouldn’t stay again, sorry.

Disappointed Nice setting, clean, comfy bed. A lot of flies, coming out of hibernation once heating was on? Spiders x 5. Disappointed with breakfast, freeze dried coffee, no filter, no jam for toast, apples in a bowl. Cereal , 3 choices in a plastic server. Expensive for experience.